investigation Archives - Intersol Global

Achieving Best Evidence in Criminal Proceedings
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Achieving Best Evidence in Criminal Proceedings

By Ian Hynes|2022-02-02T18:21:40+00:00February 2nd, 2022|Categories: Uncategorized|Tags: case management, evidence, False Memory, Health and Safety, Higher Education, investigation, investigative interviewing, sexual assault, University Investigations, workplace investigation|

Achieving Best Evidence in Criminal Proceedings What has this got to do with civil proceedings I hear you ask! Plenty I would suggest! This latest revision, the first for over a decade and published earlier this week, takes account of developments in the 'science' of investigative interviewing and is another step forward to prevent miscarriages of justice arising from poor (forensic) interviewing of witnesses. It's not likely to eliminate them entirely but the education phase continues! Big thank you to all those working tirelessly to deliver outstanding service to victims and witnesses. At Intersol, the team have historically been key to [...]

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Independent Investigation Services for Higher Education
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Independent Investigation Services for Higher Education

By Ian Hynes|2021-09-28T15:54:40+00:00September 28th, 2021|Categories: Education|Tags: AMOSSHE, case management, Higher Education, investigation, investigative interviewing, Rape, sexual assault, University Investigations|

Independent Investigation Services for Higher Education. "Higher Education providers should have a fair, clear and accessible approach to taking action in response to reports and disclosures. This includes an investigation process that is demonstrably fair, independent, and free from reasonable perception of bias". (Office for Students statement of expectations, 2021). "Investigators MUST be appropriately trained, experienced, and trauma informed. They should be independent of parties involved and aware of the impact of biases". (Humphreys & Towl. Addressing Student Violence In Higher Education). "Investigations should be carried out by an independent investigator, trained in trauma-informed investigation techniques and in handling sexual misconduct [...]

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Universities UK calls for urgent action on racial harassment in higher education

By Ian Hynes|2020-11-25T12:49:48+00:00November 25th, 2020|Categories: CEO's Blog, Education, Uncategorized, University News|Tags: AMOSSHE, Bullying, case management, Higher Education, investigation, investigative interviewing, Racial Harassment, University Investigations|

Universities UK calls for urgent action on racial harassment in higher education Rapid action required to eradicate racial harassment for all students and staff Practical recommendations for all leaders to implement as soon as possible Senior leaders encouraged to improve awareness of concepts including white privilege and allyship On Tuesday 24 November 2020 Universities UK (UUK) published a new set of recommendations designed to decisively tackle racial harassment as part of efforts to address racial inequality in UK higher education. The resulting recommendations include practical steps that all university leaders can implement immediately: Publicly commit priority status to tackling racial harassment [...]

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“Here We Grow Again”!
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“Here We Grow Again”!

By Ian Hynes|2020-10-01T20:37:19+00:00October 1st, 2020|Categories: CEO's Blog|Tags: case management, Health and Safety, Higher Education, HSE, investigation, investigative interviewing, Regulators, Safeguarding, University Investigations|

"Here We Grow Again"! We are thrilled to announce that today, 1st October 2020, saw the appointment of another 2 investigators to our growing team of talent. Hazel George BA (1st class honours investigation management), joins us as a Lead Investigator and has a wealth of experience investigating serious and complex issues and training other investigators at the highest level. Her experience investigating violence in relationships, racial, religious, and homophobic misconduct will add significantly to our skills portfolio. Hazel's full profile can be viewed here: https://www.linkedin.com/in/hazel-george-ba-hons-48610376/ David Pinder, already a Lead Investigator, takes on an additional role as a Case Manager [...]

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Rola-Cola or Coca-Cola Investigation Training – Your Shout!
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Rola-Cola or Coca-Cola Investigation Training – Your Shout!

By Ian Hynes|2020-09-18T17:51:07+00:00September 18th, 2020|Categories: CEO's Blog, Training, University News|Tags: AMOSSHE, case management, Health and Safety, Higher Education, HSE, investigation, investigative interviewing, Regulators, Safeguarding, sexual assault, University Investigations|

Rola-Cola or Coca-Cola Investigation Training - Your Shout! What's Peter Kay got to do with investigation training? Not a lot other than he shares a Lancashire heritage (and some would say physical profile) with our Director of Learning & Development, John Crook. BUT the similarity doesn't stop there. Just as you can have a cheap drink you can have cheap training. Our philosophy at Intersol Global is that you get what you pay for, for those that remember "Never mind the width, feel the quality"! This is a great day for the Intersol team as it marks the completion of their [...]

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Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®)
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Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®)

By Ian Hynes|2020-08-07T13:47:35+00:00August 7th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Sport|Tags: case management, Health and Safety, Higher Education, investigation, investigative interviewing, Safeguarding|

Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®) Another piece in the investigation case management jigsaw. Intersol Global and Say So are delighted to announce a strategic partnership that adds yet more value to investigation case management, delivering even more extraordinary results for businesses keen to manage risk and reduce cost whilst improving service and ensuring compliance. At their first meeting both entities immediately identified that they shared ethical values and philosophy; that people, healthy positive culture, and reputation were the greatest asset of any organisation. Shaun Keep, founding director at Say So said: “The [...]

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When Safeguarding Case Management (SCM) Goes Wrong
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When Safeguarding Case Management (SCM) Goes Wrong

By Ian Hynes|2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: case management, Health and Safety, Higher Education, HSE, investigation, investigative interviewing, Rape, Safeguarding, sexual assault, University Investigations|

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

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Trauma informed remote interviewing of vulnerable witnesses
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Trauma informed remote interviewing of vulnerable witnesses

By Ian Hynes|2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: case management, Higher Education, investigation, investigative interviewing, Rape, sexual assault, University Investigations|

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

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Skillsfirst revalidate our self-awarding status
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Skillsfirst revalidate our self-awarding status

By Ian Hynes|2020-06-01T12:37:24+00:00June 1st, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training|Tags: case management, investigation, investigative interviewing|

Skillsfirst revalidate our self-awarding status. Following recent annual inspection, we are delighted that we have again successfully met the regulatory criteria to be a Skillsfirst Awards, Recognised Centre (number 205.001). This means that Intersol can continue to award the Level 3 Certificate in Investigative Interviewing, IIC3. Inadequate and ill-informed investigative interviewing can destroy careers and lives, even cost them. This is why this qualification should be the minimum expectation of anybody entrusted with this heavy responsibility. We have proportionately and relevantly adapted this training making it meaningful for any business sector that conducts meetings to identify reliable facts and detail. If [...]

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What is Investigation Case Management? What Makes It Extraordinary?
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What is Investigation Case Management? What Makes It Extraordinary?

By Ian Hynes|2020-05-05T08:03:40+00:00May 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training, Uncategorized, University News|Tags: case management, Higher Education, HSE, investigation, investigative interviewing, Regulators, sexual assault, University Investigations|

Do you or your organisation conduct investigations? Do you need to store and exchange information securely? Are your processes subject to scrutiny? Do you value your stake-holders welfare and well-being? Is risk and reputation management important to the business? Yes, to any of the above? Read on! What is an investigation? An investigation is a thorough search for facts, especially those that are hidden or need to be sorted out in a complex situation. The goal of an investigation is usually to determine how or why something happened, not to apportion blame (Dictionary.com). Investigative skills are key cognitive areas of decision making that guide or [...]

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