Avoidable criticism of the investigative conduct and outcomes of separate high-stakes investigations for 3 national regulatory bodies were the common drivers for them to seek and secure the services and support of Intersol to :
Deliver accredited competency based training that focused on investigation and interviewing.
Intersol worked discreetly in partnership with the agencies to develop a contextualised and accredited curriculum that was relevant
to the business and trained all levels of operational and managerial staff that were likely to be deployed in an operational capacity.
Intersol were selected for these commissions on the basis of their :
Global reputation and impeccable record of success as ethical high-stakes investigators
training and support that is practical, case relevant and founded on the principles of ECM
Record of successful investigation reviews and implementation of strategic and tactical improvement
depth, breadth and current knowledge of all the working parts of an investigation and their contribution to ECM
flexibility, proportionality and adaptability to role specific functions and discretion, reliability and value for money
accreditaion as a Skillsfirst awards recognised center
Common to all agencies was an outstanding level of subject matter expertise but lack of applied investigation and non-technical interview skills. There was a clear and determined appetite for improvement and Extraordinary Case Management (ECM®).
In addition to delivering the requirements above, additional business outcomes included:
A workforce with increased confidence who were significantly up-skilled in investigation, interview management and practice
The development and delivery of the only vocational qualification in Europe that accredits investigative interviewers
Risk reduction and improved professional reputation amongst stakeholders
Feedback from delegates and the project commissioners that is universally excellent
Intersol went on to be engaged as professional witnesses and provide an enhanced level of discreet operational support in some cases
Intersol and associate partners continue to support continued professional development