Extraordinary Workplace Meetings and Conversations!

Ask yourself 3 questions:

  1. Do you have workplace meetings to reach decisions?
  2. Is it crucial that information from those meetings is factual, detailed, and accurate to best inform the decision-maker?
  3. Would you like to spend less time in unproductive meetings?

Answer – ‘NO’, click off!

Answer ‘YES’, then call or email us and we’ll prove how we can make you and your team better at the things you already do well.

Intersols team of world class experts can support your team to manage truly ‘extraordinary’ workplace meetings (conversations) that are objectively focussed, leave nothing to chance, and ensure continuing stakeholder engagement whilst preserving and enhancing reputation.

Our mission is to ‘Professionalise today, Protect tomorrow’, to intervene before you ‘fall off the cliff edge’ and suffer irreparable damages.

We’ve helped global banks, regulators, corporate lawyers, HR, financial services, and criminal justice, let us demonstrate how we can help you.



Call or email for a no obligation, private and secure discussion about how we can add value to you and your organisation.

Reliable information – ‘The difference that makes the difference’.

Employment tribunal fees unlawful, Supreme Court rules

Fees for those bringing employment tribunal claims have been ruled unlawful, and the government will now have to repay up to £32m to claimants.

The government introduced fees of up to £1,200 in 2013, which it said would cut the number of malicious and weak cases.

Government statistics showed 79% fewer cases were brought over three years – trade union Unison said the fees prevented workers accessing justice.

The government said it would take steps to stop charging and refund payments.

The Supreme Court ruled the government was acting unlawfully and unconstitutionally when it introduced the fees.

Unison general secretary Dave Prentis said: “The government has been acting unlawfully, and has been proved wrong – not just on simple economics, but on constitutional law and basic fairness too.”

He added: “These unfair fees have let law-breaking bosses off the hook these past four years, and left badly treated staff with no choice but to put up or shut up.

“We’ll never know how many people missed out because they couldn’t afford the expense of fees.”

Full article courtesy of the BBC here:

Intersol don’t ‘take sides’, their ethos is the open-minded and non-judgemental search for truth and justice wherever it lies and no matter how uncomfortable it may be on occasion.

Whether employer or employee what matters is accuracy, fact, and detail to best enable decision-makers to do their job.

Call for a free confidential and impartial discussion if we can help in any way.


New UK Law Creates Liability for Gross Human Rights Abuses.

In April 2017, the United Kingdom enacted the Criminal Finances Act which has created substantial new scopes of liability for companies engaging in business abroad.

Section 13 of the CFA expands the scope of the Proceeds of Crime Act to cover the international commission of gross human rights abuses against whistleblowers and human rights activists. This means that UK prosecutors can now use civil recovery procedures to freeze and then seize assets they allege are the products of gross human rights abuses (GHRA).

Link to full article courtesy of FCPA blog here:


Intersol CEO Invited to Speak at Annual IOSH Food and Drink Industry Conference

With renewed focus on food crimes and health and safety of the industry, Intersol CEO has been invited to address the annual conference of the industry on the topic: ‘Managing Difficult Conversations in the Food and Drink Industry’.

The theme of the conference is ‘Food for Thought’ and details are as follows:

Tuesday 10 – Wednesday 11 October, The Oxford Belfry, Milton Common, Thame, Oxfordshire, OX9 2JW

Conference brochure here: National food and drink manufacturing conference brochure 2017


What you must do if you suspect illegal activity in your business

Aziz Rahman, of award-winning business crime solicitors Rahman Ravelli, outlines the importance of the correct approach to investigating suspicions of business crime.

If a business suspects that a crime is being carried out against it – or even on its behalf, in cases of, for example, bribery and corruption – those suspicions must be investigated thoroughly.

If investigations indicate that crime has occurred, a business has three options:

  • Report the matter to the police.
  • Start civil proceedings against the person believed to have committed the offence, in order to recoup any losses.
  • Bring a private prosecution, under the Prosecution Offences Act 1985, against that person.

A private prosecution gives you more control over proceedings than a police investigation, can often cost less than civil proceedings and can deter other would-be offenders.

Civil proceedings, however, can be brought while also reporting the matter to the police or bringing a private prosecution.


Before any option is chosen, the suspicions must be assessed by someone experienced in conducting thorough, informed internal investigations. This requires legal expertise and an ability to unearth evidence to get to the truth.

Whether it be theft, fraud, bribery, false accounting, money laundering or any other white-collar crime that is uncovered upon investigation, you need to know the course of action that will secure the best outcome for you and your business.

This requires a knowledge of business crime law; which is challenging, as it has been subject to much change recently. For example, the past year alone has seen two landmark court decisions affecting what internal investigation documents must be handed over to the authorities if a criminal investigation begins.

At Intersol we support the private sector by designing workplace investigation strategies and have been so employed in global banking, corporate risk management, regulatory, and GRC. Insufficient importance attached to accurate and detailed workplace meetings that will inform decision making. Increasingly clients have said, “You know what, please will you partner with us and guide us through the process”, indeed on occasion “Will you do it for us”. The latter option really does give transparency and independence!
Based in the NW but operating globally, we’re really keen to develop and support local businesses more. If we can help, take a look at us at

Full article courtesy of The Business Desk can be found here:



Intersol delighted to appoint Philip Adlem as Commercial Director.

With 35 years cutting edge experience of sales and commercial management in the private sector, Phil is a fantastic addition to the senior management team at Intersol and a key appointment as the board implement their strategic plan.

For more information about Phil and the Intersol team see here:

Intersol Launch U-Tube Channel

As the 2017 International Investigative Interviewing Group (iiirg) conference gets underway in Monterey, California, Intersol are delighted to launch their U-tube channel with a debut video of their Chairman, Professor Eric Shepherd, explaining their concept of Extraordinary Case Management (ECM®) and how it is the ‘difference that makes the difference’. The channel will be populated with snippets of helpful tips for anyone with involvement in ‘fact-finding’ processes (investigations!) who values detail and accuracy.

Watch it here and subscribe for future updates:


Why We Lie: The Science Behind Our Deceptive Ways.

Waiting in the lounge for a flight to California to attend and exhibit at the annual International Investigative Interviewing Research Group (IIIRg) the author happened across this excellent article from National Geographic within a Twitter post by an eminent forensic psychology research expert, Professor Lorraine Hope. It perfectly sums up so many elements of the importance and vital part lying plays in all our lives. WE ALL LIE!

What’s crucial to investigation and professional workplace fact-finding interviewing is to distil the truth from lies, fact from fiction, and expose those lies that are relevant to, and impact on, the findings and outcomes. It is the internal and external scientific validation of an account an interview offers that is crucial, not whether 80 year old technology indicates someone might be under stress and lying about ‘something’.

Interestingly the most telling note was that the imagery of the polygraph was taken from an American museum – long should it remain there!

The article is excellent and well worth a read. If anyone reading this is at the conference please take a moment to contact and meet us at the Intersol stand. We’re passionate about the discipline and have decades of practitioner experience and learning to share.

Link to full article here:


Conflict Mediation – just one outcome of Extraordinary Case Management (ECM®)

ECM® drives out many outcomes and solutions from a workplace ‘problem’. Mediation is just one option and is proving to be an increasingly popular and effective outcome from any case that has been managed ‘extraordinarily’. At Intersol we proudly engage with the very best to present a holistic solution and support for our clients. It’s what sets us apart from others in the market place.

Why Mediate?

Mediation is an effective way of resolving disputes. It is a forward-focused process aimed at finding common ground and positive outcomes. It provides an opportunity for the participants to be heard and empowers individuals to resolve their own conflict, without the involvement of the courts. The ‘win-lose’ outcome of litigation can be avoided in mediation process, with settlements that are mutually satisfactory to all participants, saving time, energy and money. The process is consensual and the participants decide whether an agreement can be reached and its terms. Any information shared by one participant, cannot be disclosed by the mediator to the other participant unless they have express permission. Any participant may withdraw from the mediation at any stage.

When and Where to Mediate?

The process of mediation is flexible and focuses on the needs and interests of the individuals who can mediate as soon as they are ready to talk about a resolution of their dispute.  What takes place during a mediation is confidential and cannot be used outside the process in any subsequent legal proceedings. Mediation can take place with, without or before the involvement of lawyers and before the issuance of any legal proceedings, or as directed by a court.There are no set rules as to where a mediation can take place. Usually, the process is held at a location agreed by the participants. Conference rooms at the Chambers of 9 Bedford Row are available to host mediations by arrangement.

What to Mediate?

Mediation can be used to resolve a wide range of disputes. These include community and neighbourhood issues, insurance matters, contractual claims, building or boundary disputes, landlord and tenant disagreements, professional negligence matters, to name just a few. The mediation process can be shaped to meet the needs of the participants and the particular details of the dispute. In short, flexibility is mediation’s greatest strength. Further, any information shared by one participant, cannot be disclosed by the mediator to the other participant unless they have express permission to do so. Any participant may withdraw from the mediation at any stage.

Gillian Higgins, a senior Intersol consultant, is an accredited civil and commercial mediator to international standard.  She is also a workplace and employment mediator. With 17 years experience of internal and international conflicts from an international criminal law perspective, Gillian is also expertly placed to advise on and mediate in complex, politically-sensitive conflicts. She also lectures on civil and commercial mediation as a member of the faculty of the London School of Mediation.

The link to her Mediation service can be found here: and feel free to contact us at if you’d like an informal confidential discussion about the services we offer – it’s free!


Breaking News! – Intersol Formalise their Strategic Partnership with iKAT Consulting


The Board of Intersol are delighted to announce that they have agreed a formal strategic alliance with iKAT Consulting, world leaders in Knowledge, Advice and Training in the areas of Interviewing, Investigations and Intelligence to public and private sectors clients worldwide. Intersol have worked collegiately and successfully with iKAT and their directors, Andy and Jacqui Griffiths, on many occasions so this is simply a small step in formalising the relationship between the 2 entities.

Many readers will already know that Dr Andy Griffiths co-authored the definitive work on Investigative Interviewing with our Chairman, Professor Eric Shepherd, retiring from the police in 2014  having been the head of Sussex Major Crime Investigation Unit and Intelligence, and a national operational champion of investigative interviewing.

Andy enjoys an international reputation and is a sought after authority on the topic of ethical interviewing globally, and we look forward to a long and positive collaborative relationship that will add significant excellence and quality to the delivery of Extraordinary Case Management (ECM®)

If you are seeking support to manage challenging conversations and workplace meetings, to protect your brand and reputation, add value, reduce cost and manage risk, speak to us at Intersol. We are world leaders in what we do, subject matter experts who are innovative, current, relevant, and still practice to maintain competence. We work with you contextually and proportionately to deliver what you need, not what we think you need!

For a free, confidential, and discreet initial consultation please contact us at

Link to iKAT here: