Ian Hynes, CEO of Intersol Global, was delighted to be invited back to the annual rail health and safety conference hosted by IOSH. Presenting a workshop on the business benefits of managing difficult health and safety conversations in the industry the most rewarding accolade was that of a health and safety director who commented that he’d “learned more about investigation and investigative interviewing in this short workshop than over 25 years in the health and safety industry”.
So what’s the difference? Simple – it’s our team that is ‘the difference that makes the difference’ .
First and foremost, every team member, including board level, are world leading subject matter experts who ‘practice what they preach’. Vital to our success is currency, relevancy, and competency.
If you or your company is investing in investigation or interviewing training, strategy, or tactical advice, make sure it’s being delivered by competent expert practitioners. Consider asking 3 questions:
- When did ‘they’ last conduct a high-stakes investigation?
- When did ‘they’ last conduct a high-stakes investigative interview?
- Is your training regulated and accredited?
Incompetent investigation and investigative interviewing not only wastes money, it damages lives and reputations irretrievably.
If you’re paying for training – don’t just certificate – accredit!
Contact firstname.lastname@example.org if you’d like to know more about managing difficult workplace conversations.