Our Services

World leaders in investigation, managing challenging conversations and workplace meetings; we work with you to protect your brand
and reputation, add value, reduce cost and manage risk by supporting and enabling Extraordinary Case Management (ECM®)

Our Services
Case Management
ECM
Our Courses

In the NEWS

Intersol ‘Bottle’ 300 Years of Interviewing Expertise for UK Policing.

CEO’s Blog, Investigative Interviewing, Law Enforcement, Products and Solutions, Professional Development, Training, Seminars, and Workshops March 30, 2019 MORE

Testimonials

What our customers say about the services we deliver

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John Smith

What we do

Intersol Global have a qualified and dedicated training, coaching, and assessing team; subject matter experts with many hundreds of years combined investigation expertise.

The team deliver relevant and proportionate training on every element of workplace investigation case management, from issue to outcome, information to evidence. Delivered in person or via their virtual blended learning platform, Intersol training transcends borders, boundaries, and time-zones.

 

Intersol Academy

Acknowledging that mismanaged or poorly conducted workplace investigations and investigation meetings can destroy careers, livelihoods, reputations, even lives; Intersol Global determined to help professionalise a largely unregulated discipline.

With many competitors delivering self-certified training, effectively ‘marking their own homework’, Intersol focussed on external accreditation and regulation of their training.

Recognising that investigation meetings are the ‘golden thread’ running through workplace investigation case management they developed and launched the only qualification in the world that accredits forensic  “Investigative Interviewing” (level 3 on the Regulated Qualifications Framework).

Delivered online or face to face in 2 units, themselves divided into manageable modules, unit one delivers technical knowledge and now attracts its own Skillsfirst award “Dealing with Difficult (Workplace) Conversations. When combined with Unit 2 delegates can achieve a level 3 qualification to conduct investigative interviews in their specific work sector.

Training modules also attract CPD points.

With the support of Skillsfirst the Intersol Academy went on to achieve Skillsfirst Awards Recognised Centre (205.001), registered on the UK register of learning providers (UKPRN 10066769) and become a Knowledge Pool (CSL) registered supplier.

We will continue to build out a range of training courses that deliver excellence at every stage of workplace investigation case management.

  • improved management of risk AND reputation
  • increased efficiencies AND reduced costs
  • protection of your brand and underpinning company values
  • improved confidence, motivation and wellbeing of your staff
  • reassurance of the regulators AND avoidance of sanctions.
  • Train, Advise, and Conduct Investigations and Investigative Interviews
  • Investigation and Interviewing Tools
  • Investigation Interviewing Strategies AND Tactics
  • Forensic Investigation and interviewing Reviews
  • Complex Case Reviews
  • Extraordinary Case Management (ECM®) Solutions
  • Forensic Linguistics
  • Accreditation, Qualification and CPD
  • Interview Recording Solutions
  • Expert Witness Services
  • Whistleblower De-briefing and Insider Threat
  • Detecting Deception
  • Note-taking Skills
  • Coaching and Mentoring

Ethically effective and compliant investigation AND interviewing to enable ECM.

All too many providers of investigation and investigative interviewing consultancy and training seek to sell the prospective client an “off the shelf package”. This is convenient for the provider. It takes little effort and the provider can call upon any generic trainer to deliver it. He or she does not need to know about, or take into account, the world in which the recipient works and the particular demands and constraints involved. It leaves the recipient with the challenge of marrying up the delivered to the realities of the recipient’s working environment.

Intersol will never be that type of provider. We are far from being generic trainers. Our consultant practitioners and consultant academics pride themselves on delivering bespoke products, and being subject to Intersol’s quality control and continuing professional development programme.

To tailor what we provide to you in order to match what you need we engage in the core investigative skill of listening intently – as well as observing and researching. We share in your aspirations. We exercise business empathy: getting round to your side of the circle – to see the issue/problem from your perspective. We identify your specific and implicit requirements. With this knowledge and understanding we design a contextualised service offering: one that enables extraordinary case management at the level of the individual, the working group, and the entire organisation.

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