Intersol Global – Professionalising Your Today, Protecting Your Tomorrow https://www.intersolglobal.com Tue, 15 Jan 2019 17:38:43 +0000 en-US hourly 1 https://wordpress.org/?v=5.0.3 Intersol Global Retained by UCL for External Investigation Support https://www.intersolglobal.com/intersol-global-retained-by-ucl-for-external-investigation-support Tue, 15 Jan 2019 17:38:43 +0000 https://www.intersolglobal.com/?p=1189 The post Intersol Global Retained by UCL for External Investigation Support appeared first on Intersol Global - Professionalising Your Today, Protecting Your Tomorrow.

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Intersol are delighted to be contracted by University College London (UCL) as their external investigation experts and will provide investigation training, advice, and operational support where needed, to UCL staff responsible for conducting workplace inquiries into misconduct, particularly those of a serious nature or where the misconduct might amount to criminality.

This is a vital and significant step by UCL to professionalise even further the response to reports of misconduct within the University and contribute to the safety and wellbeing of students and staff.

This is the first such arrangement in the UK and Intersol are excited to be applying their principles of Extraordinary Case Management (ECM®) for the first time in this sector, so vital when it is often the investigation process that is attacked and undermined.

It will give those reporting, and being reported of, misconduct even more assurance that their cases will dealt with promptly, efficiently, and robustly, adopting many of the principles enshrined within the Pinsent Masons Guidance (2016) and other reviews of university investigations.

If you or your institution would like to know more about our services or about how ECM® and ‘Lean’ investigation can improve the quality of services for all stakeholders in Higher Education please contact us at info@intersolglobal.com for a free, informal, and confidential discussion.

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Training Workshop: Workplace Investigations https://www.intersolglobal.com/training-workshop-workplace-investigations Fri, 04 Jan 2019 18:30:22 +0000 https://www.intersolglobal.com/?p=1181 Following an exceptionally successful design, pilot, and roll-out with the support of HR managers and directors, Intersol are delighted to deliver a one-day interactive HR workshop for managers of all levels who are given responsibility to investigate any workplace conduct issues. Employment tribunals expect employers to show that they have undertaken a fair and thorough…

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Following an exceptionally successful design, pilot, and roll-out with the support of HR managers and directors, Intersol are delighted to deliver a one-day interactive HR workshop for managers of all levels who are given responsibility to investigate any workplace conduct issues.

Employment tribunals expect employers to show that they have undertaken a fair and thorough investigation of complaints. This investigation can be time-consuming and complicated. However, if carried out early and correctly, an investigation should contain a problem and minimise distraction from the business. 

This course provides an understanding of the legal and best practice requirements necessary to conduct an investigation and the skills required by the investigators. Delegates will learn about an approach to the handling of investigations which may be applied to a range of situations, and will take away an investigation casebook and ‘toolkit’.

Effectively managing workplace investigations and interviews adds value to the business and prevents reputational damage whilst reducing risk, increasing efficiency, energising staff and improving competence.

Who should attend? 

The programme will benefit HR professionals or line managers with responsibility for managing or conducting investigations into internal disciplinary, grievance and similar employee issues. 

Delegates will be able to:

  • Develop a thorough investigation plan 
  • Decide what is sufficient evidence 
  • Deal with issues around interviews, including confidentiality, anonymity and the presence of third parties 
  • Prepare for, and conduct, investigatory interviews 
  • Evaluate evidence objectively 
  • Compile a report and conduct an effective initial internal investigation 

Programme

Best practice and the law

  • The importance of a fair procedure 
  • Unfair dismissal: evidence and reasonableness 
  • The requirements of the ACAS code 
  • Dealing with discrimination, harassment and bullying complaints

Planning the investigation

  • Who is suitable to be an investigator and the role? 
  • Setting the scope and goals of the investigation 
  • Documentation and files: what should you ask to see?
  • Complainant issues, witnesses and representatives: the order of interviews

Conducting the interviews

  • Purpose and structure of the interviews 
  • Controlling the discussion and focusing on the facts 
  • Appropriate records or transcripts? 
  • Preparing statements: how to capture what is said 
  • Evaluating evidence: balancing conflicting and corroborating information

Investigation reports

  • Making reporting back more straightforward 
  • What should the report contain? 
  • Who receives a copy and permission to disclose? 
  • Findings and conclusions 
  • Making recommendations

Described variously as ‘excellent’, ‘essential’, and ‘compelling’ by managers and directors alike, the workshop is wrapped around relevant case study exercises to enrich the learning experience and is presented by world leading subject matter experts.

This event is being organised in partnership with Intersol, KHES and P3 People Management Ltd and can be booked via: https://www.eventbrite.com/e/training-workshop-workplace-investigations-tickets-54353465679

Book at https://www.eventbrite.com/e/training-workshop-workplace-investigations-tickets-54353465679

Bookings at: https://www.eventbrite.com/e/training-workshop-workplace-investigations-tickets-54353465679

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Meeting UUK to support investigations into serious misconduct in Higher Education https://www.intersolglobal.com/meeting-uuk-to-support-investigations-into-serious-misconduct-in-higher-education Tue, 18 Dec 2018 09:11:26 +0000 https://www.intersolglobal.com/?p=1173 Meeting UUK to support investigations into serious misconduct in Higher Education Really looking forward to meeting with UUK today to discuss the next steps to support the challenges facing Higher Education as they address unacceptable behaviour and conduct in the university environment. As external suppliers we provide strategic and tactical advice to enable universities to…

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Meeting UUK to support investigations into serious misconduct in Higher Education

Really looking forward to meeting with UUK today to discuss the next steps to support the challenges facing Higher Education as they address unacceptable behaviour and conduct in the university environment.

As external suppliers we provide strategic and tactical advice to enable universities to manage cases ‘extraordinarily’ and ensure that the moving parts of an inquiry work like a well-oiled machine.

Not everyone is always going to be satisfied with outcomes but what you can be sure of is a process that is robust, ethical, and equitable; withstanding scrutiny from the highest level and protecting the fundamental rights of all stakeholders.

Intersol Global – Working WITH UUK to enable ECM® in Higher Education. 

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Are memories reliable? Expert explains how they change more than we realise https://www.intersolglobal.com/are-memories-reliable-expert-explains-how-they-change-more-than-we-realise Tue, 18 Dec 2018 08:30:46 +0000 https://www.intersolglobal.com/?p=1170 Are memories reliable? Expert explains how they change more than we realise. (Acknowledgements to The Conversation and Robert Nash @ Aston Uni). https://theconversation.com/are-memories-reliable-expert-explains-how-they-change-more-than-we-realise-106461?utm_medium=email&utm_campaign=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823&utm_content=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823+CID_f92e740af763da5de4f28b4aff456ced&utm_source=campaign_monitor_uk&utm_term=as%20Robert%20Nash%20explains Precisely why it’s vital to capture victim and witness accounts as promptly as possible if you want accuracy and reliable detail in any investigative context. Do not ‘set them up (or yourself) to…

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Are memories reliable? Expert explains how they change more than we realise.

(Acknowledgements to The Conversation and Robert Nash @ Aston Uni).

https://theconversation.com/are-memories-reliable-expert-explains-how-they-change-more-than-we-realise-106461?utm_medium=email&utm_campaign=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823&utm_content=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823+CID_f92e740af763da5de4f28b4aff456ced&utm_source=campaign_monitor_uk&utm_term=as%20Robert%20Nash%20explains

Precisely why it’s vital to capture victim and witness accounts as promptly as possible if you want accuracy and reliable detail in any investigative context.

Do not ‘set them up (or yourself) to fail’ by delaying, precisely why we’ve launched our new forensic interview facility in the UK. Take control of your own destiny. If you have an account you want to capture and record until YOU decide what to do and when to do it we can help you with the confidence that you’re engaging with the very best forensic interviewers in the world.

Victim of assault, DV, sexual violence, fraud, workplace bullying, harassment? Whistleblower (key witness) even? Get your account captured and ‘cold stored’ until YOU are ready to take action. Contact the team at info@intersolglobal.com for a confidential discussion.

Not just teaching it but doing it!

hashtag#investigation hashtag#interviewing hashtag#investigativeinterviewing hashtag#workplaceinquiries hashtag#sexualassaults hashtag#difficultconversations hashtag#conversationmanagement

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Bigger and better office space for Intersol Global Operations and Academy https://www.intersolglobal.com/bigger-and-better-office-space-for-intersol-global-operations-and-academy Mon, 17 Dec 2018 17:24:30 +0000 https://www.intersolglobal.com/?p=1164 Bigger and better office space for Intersol Global Operations and Academy.       In readiness for 2019 Intersol have completed their planed relocation into larger office space within their Cheadle House Academy in South Manchester. This move will enable a number of business developments including the provision of a world ‘first’, a truly independent…

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Bigger and better office space for Intersol Global Operations and Academy.

     

In readiness for 2019 Intersol have completed their planed relocation into larger office space within their Cheadle House Academy in South Manchester. This move will enable a number of business developments including the provision of a world ‘first’, a truly independent forensic interview facility to be launched in the New Year that will support the audio and/or visual recording of witness interviews to capture accounts thoroughly and limit memory fade and contamination. Watch this space!

Ian Hynes, Mick Confrey, and Philip Adlem form the Senior Management Team (SMT) at Intersol Global and are pictured above settling in at the new office.

The move enables not only the interview facilities mentioned above but the delivery of training, seminars, workshops, masterclasses and conferences for cohorts between four and sixty in state of the art training facilities operated by their strategic partners at De Vere Cheadle House.

If you’d like to know more about the ‘extraordinary’ services provided by Intersol or the fantastic team Cheadle House please contact us at info@intersolglobal.com for more information.

     

So why not let us ‘roll out the red carpet’ for you in 2019 and support your staff to manage difficult fact-finding conversations or conduct workplace inquiries.

At Intersol we work with you not for you, focusing on the ‘how to do it’ and are the difference that make the difference.

As 2018 draws to a close we extend our very best wishes to all and look forward to an exciting and productive 2019.

 

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Intersol and Indico formalise their strategic partnership https://www.intersolglobal.com/intersol-and-indico-formalise-their-strategic-partnership Mon, 10 Dec 2018 19:56:13 +0000 https://www.intersolglobal.com/?p=1156 Intersol and Indico formalise their strategic partnership. The worlds cutting edge evidence recording solution has partnered with the worlds leading investigative interviewing practitioners to deliver ‘Extraordinary Case Management’ (ECM®) converting information into evidence and helping you to professionalise your investigations today to protect scrutiny of them tomorrow. Some facts about written note-taking v digital recording: After…

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Intersol and Indico formalise their strategic partnership.

The worlds cutting edge evidence recording solution has partnered with the worlds leading investigative interviewing practitioners to deliver ‘Extraordinary Case Management’ (ECM®) converting information into evidence and helping you to professionalise your investigations today to protect scrutiny of them tomorrow. Some facts about written note-taking v digital recording:

  • After only seconds the accuracy and completeness of written notes starts to fail as the fallibility of memory kicks in.
  • The notetaker will only record what they think is relevant (inner editor)
  • Listening skills are degraded significantly when written notes are taken
  • The interviewee will provide ‘clipped’ responses
  • Vital information and risk can be overlooked or ignored
  • Written notes compound investigation biases
  • Audio recorded interviews elicit significantly more reliable detail
  • Recording enables reflective practice and performance monitoring
  • Recording enables ‘best-evidence’ to be secured and ‘cold stored’ without contamination
  • Recording immediately refutes any challenge re accuracy and ethics.

Investigations and Inquiries alter, sometimes cost, lives.

Knowing this would you want your account of critical events misinterpreted or misrepresented (consciously or otherwise) by a workplace investigator, HR officer, manager, or lawyer?

The Indico/Intersol solution combines technology with subject matter expertise to ensure that the decisions YOU make can be based on reliable and accurate facts and detail, NOT third party interpretation of what THEY think is relevant to you or your enquiry.

Indicos CEO, Stig Knutsen and Intersol CEO, Ian Hynes, (pictured above in a police suspect interview room) have worked closely over many months to develop a holistic solution that fulfils the demands of investigations to deliver ‘best evidence’ and have now applied that solution proportionately to meet the growing needs of workplace inquiries.

Maybe you’ve been a victim of serious workplace misconduct?

Perhaps a whistleblower that wants your account forensically captured?

You may have been seriously abused or assaulted and want to store your account until YOU decide what to do with it?

You’ve been accused of misconduct and want an unambiguous recording of meetings?

The team at Intersol can now help you as the first in the world to enable the forensic capture of your testimony to empower and protect you, to respect your memory as a crime scene and not ‘set you up to fail’ by multiple re-interviews or prolonged exposure to contaminating material, even to enable the catharsis of just ‘telling your story’ to someone.

Our state of the art facilities will add real value to your ‘case’, Intersol are ‘the difference that makes the difference’ and if you’d like to know more about the Indico recorder or our services just email info@intersolglobal.com for free and confidential advice. 

 

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Sexual Offence Investigation In Australasian Universities https://www.intersolglobal.com/sexual-offence-investigation-in-australasian-universities Tue, 27 Nov 2018 17:40:14 +0000 https://www.intersolglobal.com/?p=1145 Sexual Offence Investigation In Australasian Universities. Are you alarmed at the standard of investigation in your university? Is safety of your students of paramount concern? Have you experience of discipline hearings in Higher education? Do you manage high risk university investigations? The Australasian University Safer Community Conference (AUSCC) is an opportunity for practitioners in the…

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Sexual Offence Investigation In Australasian Universities.

Are you alarmed at the standard of investigation in your university?

Is safety of your students of paramount concern?

Have you experience of discipline hearings in Higher education?

Do you manage high risk university investigations?

The Australasian University Safer Community Conference (AUSCC) is an opportunity for practitioners in the university behavioural assessment and safer community space to increase their knowledge, skills and techniques in threat assessment and investigations, and to provide opportunities to establish and build professional networks. AUSCC is a joint initiative of Monash University and the University of the Sunshine Coast. AUSCC is a two-part event that consists of Practitioner Workshops • 26-30 November 2018 • Melbourne, Vic. This five-day event consists of a series of interactive workshops and intensive training sessions. Presenters are Australian and international experts and practitioners.

Intersol Global associate, Cameron Gardner, qualified specialist interviewer and interview advisor, will host the day 4 workshop on investigation and interviewing in the university context. This workshop will address the key components to planning and conducting interviews in a forensic setting with cooperative and not so cooperative interviewees, including those who are vulnerable or have suffered trauma. Participants will develop a thorough understanding of key factors that influence decision making in order to improve reliability. Practical case studies (in the context of tertiary Safer Community Units, with a focus on the interviewing of complainants and witnesses) will be used to give context to the following topics:

– Memory science and the cognitive interview, including barriers to communication that may occur when an incident is reported

– Trauma-informed interviewing

– Reliability, credibility and suggestibility

– Effective interview behaviour

– Using information effectively in interviews

Link to conference detail here: AUSCC Program

This initiative reflects all the work Intersol global are doing in the UK to support Universities UK with external support to train, advise and conduct investigations WITH them to ensure that these inquiries are conducted ethically, robustly and rigorously in a way that will withstand the closest scrutiny.

We can help you secure and protect your students, staff, stakeholders and reputation for less than £1GBP ($2AUS) per person per annum!

If we can help you or your institution to professionalise the way that serious discipline misconduct investigations are conducted please contact us at info@intersolglobal.com for a free confidential consultation.

(Source: The Daily Telegraph, UK).

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Universities failing to tackle sex harassment by staff, says report https://www.intersolglobal.com/universities-failing-to-tackle-sex-harassment-by-staff-says-report Tue, 27 Nov 2018 11:07:14 +0000 https://www.intersolglobal.com/?p=1142 Universities failing to tackle sex harassment by staff, says report One PhD student told researchers: “I put my faith in the process, and I really regret having done that because they didn’t get it right. They didn’t have the requisite training, they didn’t have the requisite understanding.” (The Guardian November 2018). Link to article here: https://www.theguardian.com/world/2018/sep/26/universities-failing-to-tackle-sex-harassment-by-staff-says-report…

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Universities failing to tackle sex harassment by staff, says report

One PhD student told researchers: “I put my faith in the process, and I really regret having done that because they didn’t get it right. They didn’t have the requisite training, they didn’t have the requisite understanding.” (The Guardian November 2018).

Link to article here: https://www.theguardian.com/world/2018/sep/26/universities-failing-to-tackle-sex-harassment-by-staff-says-report

 

 

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“One of the best training days ever” https://www.intersolglobal.com/one-of-the-best-training-days-ever Mon, 26 Nov 2018 19:06:50 +0000 https://www.intersolglobal.com/?p=1140 “One of the best training days ever” Not the opinion of the team at Intersol but that of a delegate a recent training session, Michael Handley an accountant from Flow Cloud Accountants who has given us permission to use detail from his tweets following the course: Do you have to handle difficult conversations? Do you…

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“One of the best training days ever”

Not the opinion of the team at Intersol but that of a delegate a recent training session, Michael Handley an accountant from Flow Cloud Accountants who has given us permission to use detail from his tweets following the course:

  • Do you have to handle difficult conversations?
  • Do you worry about challenging upwards, sideways, or downwards?
  • Are you a decision-maker that relies of fact, accuracy and detail?
  • Are you an investigator conducting workplace inquiries?
  • Have you ever been stuck for words or wondered where to go next in a conversation?
  • Worried that your boss might ask hard questions that you’ve overlooked?

If so then our training and support is exactly what you need.

“Investigative skills are key cognitive areas of decision-making that guide or impact data gathering during any type of ‘survey’. These key cognitive areas are vital in guiding the direction of the investigatory work and directing the ‘surveyor’ to investigate an issue further”.

Working with you not for you to professionalise today and protect tomorrow.

 

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“Best Training Day Ever” https://www.intersolglobal.com/best-training-day-ever Thu, 01 Nov 2018 19:21:09 +0000 https://www.intersolglobal.com/?p=1099 “Best Training Day Ever” Testimonies don’t get much better than these – “One of the most engaging training days I’ve ever been fortunate enough to attend”. If you or your team might benefit from coaching on how to manage those difficult workplace conversations and meetings give us a call and we can explain how we…

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“Best Training Day Ever”

Testimonies don’t get much better than these – “One of the most engaging training days I’ve ever been fortunate enough to attend”.

If you or your team might benefit from coaching on how to manage those difficult workplace conversations and meetings give us a call and we can explain how we can help. One of the recurring benefits according to feedback is that delegates go away empowered and confident and decision makers can be more confident of detail, accuracy, and facts.

Well done and thank you Mick and John.

 

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