Intersol Global – Professionalising Your Today, Protecting Your Tomorrow https://www.intersolglobal.com Wed, 13 Mar 2019 07:41:52 +0000 en-US hourly 1 https://wordpress.org/?v=5.1.1 More than half of UK students say they have faced unwanted sexual behaviour https://www.intersolglobal.com/more-than-half-of-uk-students-say-they-have-faced-unwanted-sexual-behaviour Tue, 26 Feb 2019 16:30:14 +0000 https://www.intersolglobal.com/?p=1255 “More than half of UK students say they have faced unwanted sexual behaviour” (Ack: The Guardian 26/2/19, link to article to follow) The team at Intersol Global have been working with UK Universities for a little over 2 years now so it’s not unusual to follow this reporting with interest and be much better placed…

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“More than half of UK students say they have faced unwanted sexual behaviour”
(Ack: The Guardian 26/2/19, link to article to follow)

The team at Intersol Global have been working with UK Universities for a little over 2 years now so it’s not unusual to follow this reporting with interest and be much better placed to pass comment from a much more informed perspective.

We thought long and hard before including the featured image at the head of this article (acknowledgements to Roehampton Uni) but encountering the term “F*C* A FRESHER WEEK” here in the UK recently during an investigation satisfied the author of its appropriateness. Similarly an informal social conversation with a first year student who casually advised that her common experience in Manchester nightclubs was running a gauntlet of breast and bottom ‘squeezing’, behaviour that was normalised apparently.

Similarly the experience of students vulnerable, by way of power imbalance and quest for results, to the ‘unwanted overtures’ of university hierarchy all too frequently buried behind the cloak of NDA’s, confidentiality agreements, and pay offs, no different to the experience within sport, religion, or public sector.

No longer can this be acceptable. To ‘bury’ this conduct and ‘move the offender on’ to another institute simply creates more victims. Instances must not be tolerated and should be robustly investigated by external experts, not entrusted to compromised internal managers with NO expertise of investigation.

The university context is complex, consisting of serious misconduct student v student, staff v staff, staff v student, and student v staff, all overlaid by 140 different discipline regulations, Statute 18, staff misconduct regs, let alone professional bodies with safeguarding responsibilities – the investigation and case management is often simple, it’s the context that’s complex and it’s taken us 2 years to be anywhere nearing mastering that complexity!

At Intersol Global we are delighted to be supporting an increasing number of institutes with their serious misconduct investigations and our early experience is that as an external resource most investigations can be completed in days (not weeks, months, years). Consider the impact on not only the ‘reporting’ person but equally importantly on the ‘reported’ person of an investigation lasting years before an outcome, in one case the reported person only received case papers the night before a discipline hearing over a year after the initial complaint.

One evidenced case study of Return on Investment (ROI) supports a view that for every £1 invested at the ‘front end’ of investigation £50 would have been saved at the ‘back end’, those figures NOT including reputation and brand damage.

Many institutions have laudably employed ex-police as their specialist investigators on the (occasional false) assumption of competency. Others will persist in ‘in-house’ investigation and case management putting undue pressure on already distressed and overworked middle-managers.

We offer an alternative and can support you to support your staff and students for less than £1pp per year. If you’d like to know how please contact us for more information at info@intersolglobal.com

Link to The Guardian article here: https://www.theguardian.com/education/2019/feb/26/more-than-half-of-uk-students-say-they-have-faced-unwanted-sexual-behaviour?utm_term=RWRpdG9yaWFsX0d1YXJkaWFuVG9kYXlVS19XZWVrZGF5cy0xOTAyMjY%3D&utm_source=esp&utm_medium=Email&utm_campaign=GuardianTodayUK&CMP=GTUK_email

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Criminal Procedure and Investigation (C.P.I.A.) Act 1996 Training – Case Study https://www.intersolglobal.com/criminal-procedure-and-investigation-c-p-i-a-act-1996-training-case-study Mon, 25 Feb 2019 15:33:50 +0000 https://www.intersolglobal.com/?p=1250 Criminal Procedure and Investigation (C.P.I.A.) Act 1996 Training – Case Study.   Requirements Against a background of well-documented recent miscarriages of justice resulting from investigation disclosure shortcomings a national regulator identified a C.P.I.A. training need for employees. Recent examples include: https://www.gardencourtchambers.co.uk/prosecution-case-collapses-in-the-face-of-serious-disclosure-failings/ and https://www.bbc.co.uk/news/uk-43923056 The corporate cost of failed investigations as a result of poor disclosure…

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Criminal Procedure and Investigation (C.P.I.A.) Act 1996 Training – Case Study.

 

Requirements

Against a background of well-documented recent miscarriages of justice resulting from investigation disclosure shortcomings a national regulator identified a C.P.I.A. training need for employees.

Recent examples include: https://www.gardencourtchambers.co.uk/prosecution-case-collapses-in-the-face-of-serious-disclosure-failings/ and https://www.bbc.co.uk/news/uk-43923056

The corporate cost of failed investigations as a result of poor disclosure practice and the damage to reputation is incalculable.

When asked, practitioners included the following needs, concerns, and expectations as paramount to the training they wanted:

  • When and how to reveal e-mails generated during an investigation
  • Finding disclosure confusing with regard to what is required of the disclosure officer
  • Being uncertain how much information to put on the schedule
  • Conflicting information from colleagues about disclosure
  • How to manage material that undermines the prosecution case, should it be ‘flagged’ and revealed later when submitted with other material?
  • Having a better understanding of the roles and responsibilities of a disclosure officer
  • Dealing with confusion about how disclosure should be done
  • ‘Anything and everything’, but in particular how much information should be included on the schedule
  • To update and refresh existing knowledge (ex-police & experienced disclosure officer)
  • When to start recording information and when to disclose (reveal) to the prosecutor

Solution

Intersol designed, piloted, and delivered a one-day programme for the regulator that met the foundation training needs of all those with investigative responsibilities and which will form the basis of a 2 day specialist course for lawyers, in-house counsel, and disclosure officers.

Design and delivery focussed on learners needs with the aims, objectives and learning outcomes delivered by a subject matter expert using practical blended learning tools including a ‘Disclosure Workbook’ (pictured) to provide reference points and facilitate incremental learning.

 

 

Outcomes

After delivery of the first course, feedback couldn’t be better summarised than by the following sentiments at the conclusion of training, the first example of which speaks for itself and says it all:

“…Just wanted to let you know what a brilliant job (the trainer) did today providing disclosure input to us. I’ve had disclosure ‘training’ a few times over the years and thought I had a ‘reasonable’ handle on it but today’s training has proved that I didn’t really… I’m pleased to say that I (along with a number of my colleagues) now feel truly enlightened and capable! Thanks a million, like the investigative interview course already provided, it’s top notch, trainers, materials and course content! Thanks”. (Ex-police investigator now employed by ‘the regulator’).

Other feedback included:

“…excellent, really well presented, questions met with clarity, I gained a huge amount”

“…what a great course and very helpful”

“…got exactly what I needed, and more, from the course”

“…the contribution of this training to case management will make a real difference”

 

 

For more information about Foundation and Advanced Disclosure training or other investigation training or operational support please email info@intersolglobal.com

 

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Intersol Onboard 8 New Inquiry Associates https://www.intersolglobal.com/intersol-onboard-8-new-inquiry-associates Fri, 15 Feb 2019 18:18:48 +0000 https://www.intersolglobal.com/?p=1231 Intersol Onboard 8 New Inquiry Associates as they go from strength to strength in the investigation and inquiry training, advising and delivery market. Intersols positioning as a ‘disrupter’ is leading to rapidly growing demand for training of investigation and investigative interviewing and the delivery of external inquiry case management support that is robust and ethical.…

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Intersol Onboard 8 New Inquiry Associates as they go from strength to strength in the investigation and inquiry training, advising and delivery market.

Intersols positioning as a ‘disrupter’ is leading to rapidly growing demand for training of investigation and investigative interviewing and the delivery of external inquiry case management support that is robust and ethical. Most significant in recent weeks has been the commissioning of several high stakes investigations in support of Higher Education institutes, recognising that no longer can serious allegations of misconduct be ‘brushed under the carpet’ or hidden behind cash payouts and meaningless non-disclosure agreements.

Intersol held an associate development day earlier this week during which they illustrated their Extraordinary Case Management process (ECM®) and explained how it dovetailed with investigation planning and conducting in the civil context where investigators have to wrestle with ‘balance of probabilities’ and report with conclusions based on those findings.

Some images from the day held at their South Manchester academy are reproduced here:

                                                  

Intersol operate in 6 key sectors best illustrated by the following screenshot and are not fearful of disrupting a complacent investigation market within them:

and apply their strategic training and operational model as illustrated here:

This model only evolved as Intersol are quite unique in that not only do train investigation and interviewing skills but they practise them, ensuring relevancy and competency whilst feeding back into the training to keep it current and meaningful.

Increasingly clients are asking if we can support them with the more complex and high risk inquiries recognising and acknowledging the limitations and investigative experience of their own staff, the recent experience of Warwick University being a case in point. see: https://www.bbc.co.uk/news/av/uk-47091474/warwick-rape-chat-student-i-felt-like-i-was-on-trial?ce_b4=aWFuQGludGVyc29sZ2xvYmFsLmNvbQ%3D%3D&cas_b4=cmhAc21hcnRlcm5ld2J1c2luZXNzLmNvbQ%3D%3D&coid=c21hcnRlci1uZXctYnVzaW5lc3N8MTU0OTAzNzY4Mnw5NTAxNA%3D%3D&utm_medium=email&utm_source=gmail

If you would like to know more about how we can help you deliver ‘lean’ investigation case management that is ‘extraordinary’ please don’t hesitate to contact the team at info@intersolglobal.com

Have a great weekend!

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University disciplinary processes under the microscope https://www.intersolglobal.com/university-disciplinary-processes-under-the-microscope Fri, 08 Feb 2019 19:52:05 +0000 https://www.intersolglobal.com/?p=1217 University disciplinary processes under the microscope This year’s Sexual Abuse and Sexual Violence Awareness Week has come at a highly relevant time for the higher education sector, with university discipline investigations in the spotlight of late. But behind the headlines, universities are working hard to make improvements in how incidents are handled and resolved. As the week…

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University disciplinary processes under the microscope

This year’s Sexual Abuse and Sexual Violence Awareness Week has come at a highly relevant time for the higher education sector, with university discipline investigations in the spotlight of late. But behind the headlines, universities are working hard to make improvements in how incidents are handled and resolved.

As the week draws to a close the timing’s perfect to highlight the hard work of stakeholders working tirelessly to support cultural change in the HE sector, underscoring the work of UUK in collaboration with other stakeholders including SVLO training provision and support by Lime Culture, the work of Vault Connect as a secure encrypted data repository to best secure information, Report and Support at the front end and Indico for their evidence standard recording equipment.

The full UUK article can be found here: 

If you need any advice or support the sooner you contact the better, limit exposure to reputational damage and punitive costs – so often it’s not the result in question more the process followed to secure it.

 

 

 

 

 

 

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CPIA Disclosure Training. Nothing Beats Peer Feedback! https://www.intersolglobal.com/cpia-disclosure-training-nothing-beats-peer-feedback Mon, 04 Feb 2019 20:11:54 +0000 https://www.intersolglobal.com/?p=1207 CPIA Disclosure Training. Nothing Beats Peer Feedback! “I wanted to let you know what a brilliant job Graham did today providing disclosure input to us at the (regulators). I’ve had disclosure ‘training’ a few times over the years and thought I had a ‘reasonable’ handle on it but today’s training has proved that I didn’t…

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CPIA Disclosure Training. Nothing Beats Peer Feedback!

“I wanted to let you know what a brilliant job Graham did today providing disclosure input to us at the (regulators). I’ve had disclosure ‘training’ a few times over the years and thought I had a ‘reasonable’ handle on it but today’s training has proved that I didn’t really… I’m pleased to say that I (along with a number of my colleagues) now feel truly enlightened and capable! Thanks a million, like the investigative interview course already provided, it’s top notch, trainers, materials and course content! Thanks”.

Can’t ask for more than that! – Graham is our newest associate; an expert on CPIA disclosure, investigation, investigative interviewing and leadership coach. 

Do you have a regulatory role? Does training by class-leading experts have an appeal? Contact info@intersolglobal.com for more information – advice costs nothing.

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Intersol Global Retained by UCL for External Investigation Support https://www.intersolglobal.com/intersol-global-retained-by-ucl-for-external-investigation-support Tue, 15 Jan 2019 17:38:43 +0000 https://www.intersolglobal.com/?p=1189 The post Intersol Global Retained by UCL for External Investigation Support appeared first on Intersol Global - Professionalising Your Today, Protecting Your Tomorrow.

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Intersol are delighted to be contracted by University College London (UCL) as their external investigation experts and will provide investigation training, advice, and operational support where needed, to UCL staff responsible for conducting workplace inquiries into misconduct, particularly those of a serious nature or where the misconduct might amount to criminality.

This is a vital and significant step by UCL to professionalise even further the response to reports of misconduct within the University and contribute to the safety and wellbeing of students and staff.

This is the first such arrangement in the UK and Intersol are excited to be applying their principles of Extraordinary Case Management (ECM®) for the first time in this sector, so vital when it is often the investigation process that is attacked and undermined.

It will give those reporting, and being reported of, misconduct even more assurance that their cases will dealt with promptly, efficiently, and robustly, adopting many of the principles enshrined within the Pinsent Masons Guidance (2016) and other reviews of university investigations.

If you or your institution would like to know more about our services or about how ECM® and ‘Lean’ investigation can improve the quality of services for all stakeholders in Higher Education please contact us at info@intersolglobal.com for a free, informal, and confidential discussion.

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Training Workshop: Workplace Investigations https://www.intersolglobal.com/training-workshop-workplace-investigations Fri, 04 Jan 2019 18:30:22 +0000 https://www.intersolglobal.com/?p=1181 Following an exceptionally successful design, pilot, and roll-out with the support of HR managers and directors, Intersol are delighted to deliver a one-day interactive HR workshop for managers of all levels who are given responsibility to investigate any workplace conduct issues. Employment tribunals expect employers to show that they have undertaken a fair and thorough…

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Following an exceptionally successful design, pilot, and roll-out with the support of HR managers and directors, Intersol are delighted to deliver a one-day interactive HR workshop for managers of all levels who are given responsibility to investigate any workplace conduct issues.

Employment tribunals expect employers to show that they have undertaken a fair and thorough investigation of complaints. This investigation can be time-consuming and complicated. However, if carried out early and correctly, an investigation should contain a problem and minimise distraction from the business. 

This course provides an understanding of the legal and best practice requirements necessary to conduct an investigation and the skills required by the investigators. Delegates will learn about an approach to the handling of investigations which may be applied to a range of situations, and will take away an investigation casebook and ‘toolkit’.

Effectively managing workplace investigations and interviews adds value to the business and prevents reputational damage whilst reducing risk, increasing efficiency, energising staff and improving competence.

Who should attend? 

The programme will benefit HR professionals or line managers with responsibility for managing or conducting investigations into internal disciplinary, grievance and similar employee issues. 

Delegates will be able to:

  • Develop a thorough investigation plan 
  • Decide what is sufficient evidence 
  • Deal with issues around interviews, including confidentiality, anonymity and the presence of third parties 
  • Prepare for, and conduct, investigatory interviews 
  • Evaluate evidence objectively 
  • Compile a report and conduct an effective initial internal investigation 

Programme

Best practice and the law

  • The importance of a fair procedure 
  • Unfair dismissal: evidence and reasonableness 
  • The requirements of the ACAS code 
  • Dealing with discrimination, harassment and bullying complaints

Planning the investigation

  • Who is suitable to be an investigator and the role? 
  • Setting the scope and goals of the investigation 
  • Documentation and files: what should you ask to see?
  • Complainant issues, witnesses and representatives: the order of interviews

Conducting the interviews

  • Purpose and structure of the interviews 
  • Controlling the discussion and focusing on the facts 
  • Appropriate records or transcripts? 
  • Preparing statements: how to capture what is said 
  • Evaluating evidence: balancing conflicting and corroborating information

Investigation reports

  • Making reporting back more straightforward 
  • What should the report contain? 
  • Who receives a copy and permission to disclose? 
  • Findings and conclusions 
  • Making recommendations

Described variously as ‘excellent’, ‘essential’, and ‘compelling’ by managers and directors alike, the workshop is wrapped around relevant case study exercises to enrich the learning experience and is presented by world leading subject matter experts.

This event is being organised in partnership with Intersol, KHES and P3 People Management Ltd and can be booked via: https://www.eventbrite.com/e/training-workshop-workplace-investigations-tickets-54353465679

Book at https://www.eventbrite.com/e/training-workshop-workplace-investigations-tickets-54353465679

Bookings at: https://www.eventbrite.com/e/training-workshop-workplace-investigations-tickets-54353465679

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Meeting UUK to support investigations into serious misconduct in Higher Education https://www.intersolglobal.com/meeting-uuk-to-support-investigations-into-serious-misconduct-in-higher-education Tue, 18 Dec 2018 09:11:26 +0000 https://www.intersolglobal.com/?p=1173 Meeting UUK to support investigations into serious misconduct in Higher Education Really looking forward to meeting with UUK today to discuss the next steps to support the challenges facing Higher Education as they address unacceptable behaviour and conduct in the university environment. As external suppliers we provide strategic and tactical advice to enable universities to…

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Meeting UUK to support investigations into serious misconduct in Higher Education

Really looking forward to meeting with UUK today to discuss the next steps to support the challenges facing Higher Education as they address unacceptable behaviour and conduct in the university environment.

As external suppliers we provide strategic and tactical advice to enable universities to manage cases ‘extraordinarily’ and ensure that the moving parts of an inquiry work like a well-oiled machine.

Not everyone is always going to be satisfied with outcomes but what you can be sure of is a process that is robust, ethical, and equitable; withstanding scrutiny from the highest level and protecting the fundamental rights of all stakeholders.

Intersol Global – Working WITH UUK to enable ECM® in Higher Education. 

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Are memories reliable? Expert explains how they change more than we realise https://www.intersolglobal.com/are-memories-reliable-expert-explains-how-they-change-more-than-we-realise Tue, 18 Dec 2018 08:30:46 +0000 https://www.intersolglobal.com/?p=1170 Are memories reliable? Expert explains how they change more than we realise. (Acknowledgements to The Conversation and Robert Nash @ Aston Uni). https://theconversation.com/are-memories-reliable-expert-explains-how-they-change-more-than-we-realise-106461?utm_medium=email&utm_campaign=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823&utm_content=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823+CID_f92e740af763da5de4f28b4aff456ced&utm_source=campaign_monitor_uk&utm_term=as%20Robert%20Nash%20explains Precisely why it’s vital to capture victim and witness accounts as promptly as possible if you want accuracy and reliable detail in any investigative context. Do not ‘set them up (or yourself) to…

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Are memories reliable? Expert explains how they change more than we realise.

(Acknowledgements to The Conversation and Robert Nash @ Aston Uni).

https://theconversation.com/are-memories-reliable-expert-explains-how-they-change-more-than-we-realise-106461?utm_medium=email&utm_campaign=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823&utm_content=Latest%20from%20The%20Conversation%20for%20December%2017%202018%20-%201188310823+CID_f92e740af763da5de4f28b4aff456ced&utm_source=campaign_monitor_uk&utm_term=as%20Robert%20Nash%20explains

Precisely why it’s vital to capture victim and witness accounts as promptly as possible if you want accuracy and reliable detail in any investigative context.

Do not ‘set them up (or yourself) to fail’ by delaying, precisely why we’ve launched our new forensic interview facility in the UK. Take control of your own destiny. If you have an account you want to capture and record until YOU decide what to do and when to do it we can help you with the confidence that you’re engaging with the very best forensic interviewers in the world.

Victim of assault, DV, sexual violence, fraud, workplace bullying, harassment? Whistleblower (key witness) even? Get your account captured and ‘cold stored’ until YOU are ready to take action. Contact the team at info@intersolglobal.com for a confidential discussion.

Not just teaching it but doing it!

hashtag#investigation hashtag#interviewing hashtag#investigativeinterviewing hashtag#workplaceinquiries hashtag#sexualassaults hashtag#difficultconversations hashtag#conversationmanagement

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Bigger and better office space for Intersol Global Operations and Academy https://www.intersolglobal.com/bigger-and-better-office-space-for-intersol-global-operations-and-academy Mon, 17 Dec 2018 17:24:30 +0000 https://www.intersolglobal.com/?p=1164 Bigger and better office space for Intersol Global Operations and Academy.       In readiness for 2019 Intersol have completed their planed relocation into larger office space within their Cheadle House Academy in South Manchester. This move will enable a number of business developments including the provision of a world ‘first’, a truly independent…

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Bigger and better office space for Intersol Global Operations and Academy.

     

In readiness for 2019 Intersol have completed their planed relocation into larger office space within their Cheadle House Academy in South Manchester. This move will enable a number of business developments including the provision of a world ‘first’, a truly independent forensic interview facility to be launched in the New Year that will support the audio and/or visual recording of witness interviews to capture accounts thoroughly and limit memory fade and contamination. Watch this space!

Ian Hynes, Mick Confrey, and Philip Adlem form the Senior Management Team (SMT) at Intersol Global and are pictured above settling in at the new office.

The move enables not only the interview facilities mentioned above but the delivery of training, seminars, workshops, masterclasses and conferences for cohorts between four and sixty in state of the art training facilities operated by their strategic partners at De Vere Cheadle House.

If you’d like to know more about the ‘extraordinary’ services provided by Intersol or the fantastic team Cheadle House please contact us at info@intersolglobal.com for more information.

     

So why not let us ‘roll out the red carpet’ for you in 2019 and support your staff to manage difficult fact-finding conversations or conduct workplace inquiries.

At Intersol we work with you not for you, focusing on the ‘how to do it’ and are the difference that make the difference.

As 2018 draws to a close we extend our very best wishes to all and look forward to an exciting and productive 2019.

 

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