Intersol Global – Professionalising Your Today, Protecting Your Tomorrow https://www.intersolglobal.com Tue, 26 Feb 2019 16:39:40 +0000 en-US hourly 1 https://wordpress.org/?v=5.2 Intersol COO Presenter and Panel Member for Association of Corporate Investigators https://www.intersolglobal.com/intersol-coo-presenter-and-panel-member-for-association-of-corporate-investigators Thu, 02 May 2019 14:47:04 +0000 https://www.intersolglobal.com/?p=1994 Intersol COO Presenter and Panel Member for Association of Corporate Investigators ACI’s interactive one day workshop (https://www.my-aci.com/uploads/1/1/9/2/119293279/agenda.html.docx ) will enhance and develop the decision-making ability of delegates, featuring a complex real-life example allegation where delegates will decide what, when and why to utilise investigative tools including: open source research, digital forensics, eDiscovery, investigative interviewing and…

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Intersol COO Presenter and Panel Member for Association of Corporate Investigators

ACI’s interactive one day workshop (https://www.my-aci.com/uploads/1/1/9/2/119293279/agenda.html.docx ) will enhance and develop the decision-making ability of delegates, featuring a complex real-life example allegation where delegates will decide what, when and why to utilise investigative tools including: open source research, digital forensics, eDiscovery, investigative interviewing and legal options. Input from expert panel members brings to life this challenging scenario providing a realistic, participatory and engaging learning environment.

​The workshop will benefit:

  • New/developing corporate investigators;
  • Career investigators seeking to transition from other organisations (I.e. public to private);
  • Established professionals (HR, compliance officers etc.) from various backgrounds seeking to upskill and/or seek exposure to a complex end-to-end corporate investigation in a training environment;
  • Established corporate investigators seeking to stay up-to-date, upskill, challenge themselves and/or to obtain continuing professional development points and certificate of attendance for personal development plans.

This is an interactive seminar with audience participation where delivery is focused on a dynamic, evolving and multi-faceted case/scenario involving injects of data and information, where delegates at set intervals are invited to vote on investigative considerations to drive the discussion.  The event focuses on particular aspects of the life cycle of a case, and junctures where strategic decisions are informed by risk indicators.

Led and facilitated by experienced corporate investigation professionals, participants are assisted by a panel of subject matter experts who will be on-hand to present soundbite knowledge shares and advice on case strategy, decisions and potential impacts.

Key thoughts, top tips along with other tools and materials will be provided from each of the experts and the ACi as part of the workshop.

Intersol COO, Mick Confrey, will host 2 sessions focussing on SE3Rs as an investigative tool and investigative interviewing as well as supporting the panel throughout the day.

Above: COO, Mick Confrey, hosting Intersol Global’s Associate Investigator development day.

If you’re a delegate at the ACI workshop and would like to discover more about how Intersol can improve investigation case management and make it ‘extraordinary’ please look up Mick at the conference or drop us a line at info@intersolglobal.com

Link to event page here: https://www.my-aci.com/aci-training-workshops.html

 

 

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Intersol Awarded Direct Claims Status by Regulator https://www.intersolglobal.com/intersol-awarded-direct-claims-status-by-regulator Fri, 26 Apr 2019 18:23:40 +0000 https://www.intersolglobal.com/?p=1989 Intersol Awarded Direct Claims Status by Regulator. Always delighted to finish the week with good news! Skillsfirst assessed the quality of our training delivery earlier this month and we’re delighted to receive the following formal confirmation that we have had our direct claims status renewed for another year: “Following recent external verification, I am pleased…

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Intersol Awarded Direct Claims Status by Regulator.

Always delighted to finish the week with good news!

Skillsfirst assessed the quality of our training delivery earlier this month and we’re delighted to receive the following formal confirmation that we have had our direct claims status renewed for another year:

“Following recent external verification, I am pleased to confirm that the report recommends direct claims status for the following qualifications.

  •           DDCA3 – Skillsfirst Level 3 Award in Dealing with Difficult Conversations (RQF)
  •           IIC3 – Skillsfirst Level 3 Certificate in Investigative Interviewing (RQF)”

At Intersol Global we are determined that independent external verification of quality training standards is crucial to reputation and quality. Investigations poorly conducted can, and often does, ruin lives, even cost them on occasion, yet we repeatedly entrust them to the unqualified and inexperienced.

If you are commissioning investigations and inquiries that include interviewing reporting and reported persons this qualification is a ‘must have’ not a ‘nice to have’.

My thanks to our COO, Mick Confrey, and all the dedicated and first class associates of Intersol who share the passion for investigation Case Management that is ‘Extraordinary’ (ECM®)

 

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BBC News: UK universities face ‘gagging order’ criticism https://www.intersolglobal.com/bbc-news-uk-universities-face-gagging-order-criticism Tue, 23 Apr 2019 13:10:23 +0000 https://www.intersolglobal.com/?p=1983 BBC News: UK universities face ‘gagging order’ criticism “UK universities are being accused of using “gagging orders” to stop bullying, discrimination and sexual misconduct allegations becoming public. Dozens of academics have told BBC News they were “harassed” out of their jobs and made to sign non-disclosure agreements after making complaints. Figures obtained by the BBC…

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BBC News: UK universities face ‘gagging order’ criticism

“UK universities are being accused of using “gagging orders” to stop bullying, discrimination and sexual misconduct allegations becoming public.

Dozens of academics have told BBC News they were “harassed” out of their jobs and made to sign non-disclosure agreements after making complaints.

Figures obtained by the BBC show UK universities spent about £87m on pay-offs with NDAs since 2017.

Universities UK says using NDAs to keep victims quiet should not be tolerated.

Non-disclosure agreements were designed to stop staff sharing trade secrets if they changed jobs, but now lawyers say they are being misused to protect serial perpetrators of misconduct, and ministers say they want to tighten the rules”. (Courtesy BBC).

Link to full report here: https://www.bbc.co.uk/news/education-47936662

Comment.

With the advent of a series of Case Management Masterclasses by Intersol in support of UUKs objectives to implement the 2016 Pinsent Masons guidance on investigations into misconduct that might amount to criminality, it is timely to emphasise that NDAs have no place in the concealing of criminality. We echo the stance of UUK that:

“Universities use non-disclosure agreements for many purposes, including the protection of commercially sensitive information related to university research. However, we also expect senior leaders to make it clear that the use of confidentiality clauses to prevent victims from speaking out will not be tolerated. All staff and students are entitled to a safe experience at university and all universities have a duty to ensure this outcome.

“UUK will be publishing comprehensive guidance for universities on sexual misconduct in the autumn and this will cover the use of confidentiality clauses. This guidance will be the result of detailed work by an advisory group brought together by UUK, involving stakeholders such as the 1752 group and the NUS. We are also engaged with the current government consultation on confidentiality clauses.

“It’s important to note that a confidentiality clause will usually be one part of a wider settlement agreement that has been negotiated between two parties and, crucially, the signing of an agreement containing such a clause does not prevent staff or students from reporting criminal acts to the police or regulatory bodies, or from making a disclosure under The Public Interest Disclosure Act 1998.”

It is our experience across sectors that the use of a NDA, often linked to a (without prejudice) pay-off usually exacerbates problems, leads to repeat offending and the creation of more ‘victims’, doing nothing preventative but storing up problems and cost for the future.

STOP PRESS!

As I write news breaks that:

NHS to be banned from using NDAs to gag whistleblowers

https://www.peoplemanagement.co.uk/news/articles/nhs-to-be-banned-using-ndas-gag-whistleblowers?utm_source=mc&utm_medium=email&utm_content=pm_daily_23042019.4/23/2019.778208.NHS+to+be+banned+from+using+NDAs+to+silence+whistleblowers&utm_campaign=&utm_term=4523098

If you have an appetite for excellent investigation that enables Extraordinary Case management (ECM®) please contact for a free and private consultation.

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Intersol ‘Bottle’ 300 Years of Interviewing Expertise for UK Policing. https://www.intersolglobal.com/intersol-bottle-300-years-of-interviewing-expertise-for-uk-policing Sat, 30 Mar 2019 12:06:32 +0000 https://www.intersolglobal.com/?p=1958 Intersol ‘Bottle’ 300 Years of Interviewing Expertise for UK Policing. Are you a police force struggling with resource and finance? Would you like to save tens of thousands of pounds and keep your officers operational? Are you passionate about investigation competence and your reputation? If so please take a moment to reflect on this serious…

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Intersol ‘Bottle’ 300 Years of Interviewing Expertise for UK Policing.

  • Are you a police force struggling with resource and finance?
  • Would you like to save tens of thousands of pounds and keep your officers operational?
  • Are you passionate about investigation competence and your reputation?

If so please take a moment to reflect on this serious offer from a group of professionals dedicated to professionalising investigation and determined to reposition ‘speaking to people’, investigative interviewing, back at the heart of Case Management.

Recognising the limitations on UK police resources we have ‘bottled’ the combined experience of seasoned investigators and forensic psychologists in a modular series of online blended learning sessions that deliver all the technical knowledge to equip police officers with skills at PIP level 1 (Tier 1) interviewing. No longer do you need to abstract officers for 5 working days, no longer do you need to refresh learning or look to re-skill officers, simply enable them to sign up for this series of courses that can be accessed across ALL mobile platforms.

Suitable for Police, PCSOs, Call-takers, and all Support Staff this is PIP 1-2 on steroids, delivered by the most experienced specialist advisors (Tier 5s) in the UK with policing in mind and is unique in the world in that it attracts a Level 3 OFQUAL award in Managing Difficult Conversations.

UK policing is slipping behind lawyers, health and safety, HR, and regulators, all of whom have accredited their staff with a level 3 qualification in the subject.

If this message reaches and senior police decision-makers, PCCs, or Lord Mayors out there contact us at info@intersolglobal.com to explore how you could train ALL your staff to better engage with the public and each other for less than £50 each!

 

 

 

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Friday Feedback – LNER Achieve Level 3 Investigative Interviewing Accreditation https://www.intersolglobal.com/lner-cohort-achieve-level-3-investigative-interviewing-accreditation-friday-feedback Fri, 29 Mar 2019 16:26:34 +0000 https://www.intersolglobal.com/?p=1954 Friday Feedback – LNER Achieve Level 3 Investigative Interviewing Accreditation LNER recognise the value of reliable, detailed and accurate investigations in the workplace and continue to support development of their staff with this unique accreditation by the team at Intersol Global. Delivered earlier this week at LNER’s York training base to a mixed cohort from…

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Friday Feedback – LNER Achieve Level 3 Investigative Interviewing Accreditation

LNER recognise the value of reliable, detailed and accurate investigations in the workplace and continue to support development of their staff with this unique accreditation by the team at Intersol Global.

Delivered earlier this week at LNER’s York training base to a mixed cohort from health, safety, legal and HR, it also enabled an internal QA check on performance and the annual regulatory assessment of Intersol’s status as an awards centre.

If you commission training and want value for money check the external validity of what’s being delivered, never assume competency, relevancy, or currency. That’s why we’ve invested so heavily in external regulation and accreditation, never more important when the subject being trained can ruin lives if practitioners get it wrong! Yet again our trainers, led by Intersol COO Mick Confrey, performed magnificently and the feedback was universally excellent. I make no apologies for publicising it!

If you’ve never used it a product named ‘Mentimeter’ captures and analyses performance feedback and on this occasion captured it in the following image:

Always lovely to end the week positively, never more so than when the sun is also shining!

Have a great weekend.

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Intersol Global Partner With Thinking Audit to Deliver Training and Associated Services https://www.intersolglobal.com/intersol-global-partner-with-thinking-audit-to-deliver-training-and-associated-services Thu, 28 Mar 2019 16:40:37 +0000 https://www.intersolglobal.com/?p=1897 Intersol Global Partner With Thinking Audit to Deliver Training and Associated Services Thinking Audit is a fresh and dynamic approach to the profession so it was inevitable that after initial meetings it has been decided to fuse their technical audit skills with the ‘softer’ skills of Intersol. Watch this space for the launch of a…

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Intersol Global Partner With Thinking Audit to Deliver Training and Associated Services

Thinking Audit is a fresh and dynamic approach to the profession so it was inevitable that after initial meetings it has been decided to fuse their technical audit skills with the ‘softer’ skills of Intersol.

Watch this space for the launch of a series of training events that will deliver something truly unique, innovative, and stimulating for the profession.

By all means drop us a line at info@intersolglobal.com if you’re curious about how we can jointly benefit the profession, saving time, money and reducing risk.

AUDIT FUSION – Coming soon!

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More than half of UK students say they have faced unwanted sexual behaviour https://www.intersolglobal.com/more-than-half-of-uk-students-say-they-have-faced-unwanted-sexual-behaviour Tue, 26 Feb 2019 16:30:14 +0000 https://www.intersolglobal.com/?p=1255 “More than half of UK students say they have faced unwanted sexual behaviour” (Ack: The Guardian 26/2/19, link to article to follow) The team at Intersol Global have been working with UK Universities for a little over 2 years now so it’s not unusual to follow this reporting with interest and be much better placed…

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“More than half of UK students say they have faced unwanted sexual behaviour”
(Ack: The Guardian 26/2/19, link to article to follow)

The team at Intersol Global have been working with UK Universities for a little over 2 years now so it’s not unusual to follow this reporting with interest and be much better placed to pass comment from a much more informed perspective.

We thought long and hard before including the featured image at the head of this article (acknowledgements to Roehampton Uni) but encountering the term “F*C* A FRESHER WEEK” here in the UK recently during an investigation satisfied the author of its appropriateness. Similarly an informal social conversation with a first year student who casually advised that her common experience in Manchester nightclubs was running a gauntlet of breast and bottom ‘squeezing’, behaviour that was normalised apparently.

Similarly the experience of students vulnerable, by way of power imbalance and quest for results, to the ‘unwanted overtures’ of university hierarchy all too frequently buried behind the cloak of NDA’s, confidentiality agreements, and pay offs, no different to the experience within sport, religion, or public sector.

No longer can this be acceptable. To ‘bury’ this conduct and ‘move the offender on’ to another institute simply creates more victims. Instances must not be tolerated and should be robustly investigated by external experts, not entrusted to compromised internal managers with NO expertise of investigation.

The university context is complex, consisting of serious misconduct student v student, staff v staff, staff v student, and student v staff, all overlaid by 140 different discipline regulations, Statute 18, staff misconduct regs, let alone professional bodies with safeguarding responsibilities – the investigation and case management is often simple, it’s the context that’s complex and it’s taken us 2 years to be anywhere nearing mastering that complexity!

At Intersol Global we are delighted to be supporting an increasing number of institutes with their serious misconduct investigations and our early experience is that as an external resource most investigations can be completed in days (not weeks, months, years). Consider the impact on not only the ‘reporting’ person but equally importantly on the ‘reported’ person of an investigation lasting years before an outcome, in one case the reported person only received case papers the night before a discipline hearing over a year after the initial complaint.

One evidenced case study of Return on Investment (ROI) supports a view that for every £1 invested at the ‘front end’ of investigation £50 would have been saved at the ‘back end’, those figures NOT including reputation and brand damage.

Many institutions have laudably employed ex-police as their specialist investigators on the (occasional false) assumption of competency. Others will persist in ‘in-house’ investigation and case management putting undue pressure on already distressed and overworked middle-managers.

We offer an alternative and can support you to support your staff and students for less than £1pp per year. If you’d like to know how please contact us for more information at info@intersolglobal.com

Link to The Guardian article here: https://www.theguardian.com/education/2019/feb/26/more-than-half-of-uk-students-say-they-have-faced-unwanted-sexual-behaviour?utm_term=RWRpdG9yaWFsX0d1YXJkaWFuVG9kYXlVS19XZWVrZGF5cy0xOTAyMjY%3D&utm_source=esp&utm_medium=Email&utm_campaign=GuardianTodayUK&CMP=GTUK_email

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Criminal Procedure and Investigation (C.P.I.A.) Act 1996 Training – Case Study https://www.intersolglobal.com/criminal-procedure-and-investigation-c-p-i-a-act-1996-training-case-study Mon, 25 Feb 2019 15:33:50 +0000 https://www.intersolglobal.com/?p=1250 Criminal Procedure and Investigation (C.P.I.A.) Act 1996 Training – Case Study.   Requirements Against a background of well-documented recent miscarriages of justice resulting from investigation disclosure shortcomings a national regulator identified a C.P.I.A. training need for employees. Recent examples include: https://www.gardencourtchambers.co.uk/prosecution-case-collapses-in-the-face-of-serious-disclosure-failings/ and https://www.bbc.co.uk/news/uk-43923056 The corporate cost of failed investigations as a result of poor disclosure…

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Criminal Procedure and Investigation (C.P.I.A.) Act 1996 Training – Case Study.

 

Requirements

Against a background of well-documented recent miscarriages of justice resulting from investigation disclosure shortcomings a national regulator identified a C.P.I.A. training need for employees.

Recent examples include: https://www.gardencourtchambers.co.uk/prosecution-case-collapses-in-the-face-of-serious-disclosure-failings/ and https://www.bbc.co.uk/news/uk-43923056

The corporate cost of failed investigations as a result of poor disclosure practice and the damage to reputation is incalculable.

When asked, practitioners included the following needs, concerns, and expectations as paramount to the training they wanted:

  • When and how to reveal e-mails generated during an investigation
  • Finding disclosure confusing with regard to what is required of the disclosure officer
  • Being uncertain how much information to put on the schedule
  • Conflicting information from colleagues about disclosure
  • How to manage material that undermines the prosecution case, should it be ‘flagged’ and revealed later when submitted with other material?
  • Having a better understanding of the roles and responsibilities of a disclosure officer
  • Dealing with confusion about how disclosure should be done
  • ‘Anything and everything’, but in particular how much information should be included on the schedule
  • To update and refresh existing knowledge (ex-police & experienced disclosure officer)
  • When to start recording information and when to disclose (reveal) to the prosecutor

Solution

Intersol designed, piloted, and delivered a one-day programme for the regulator that met the foundation training needs of all those with investigative responsibilities and which will form the basis of a 2 day specialist course for lawyers, in-house counsel, and disclosure officers.

Design and delivery focussed on learners needs with the aims, objectives and learning outcomes delivered by a subject matter expert using practical blended learning tools including a ‘Disclosure Workbook’ (pictured) to provide reference points and facilitate incremental learning.

 

 

Outcomes

After delivery of the first course, feedback couldn’t be better summarised than by the following sentiments at the conclusion of training, the first example of which speaks for itself and says it all:

“…Just wanted to let you know what a brilliant job (the trainer) did today providing disclosure input to us. I’ve had disclosure ‘training’ a few times over the years and thought I had a ‘reasonable’ handle on it but today’s training has proved that I didn’t really… I’m pleased to say that I (along with a number of my colleagues) now feel truly enlightened and capable! Thanks a million, like the investigative interview course already provided, it’s top notch, trainers, materials and course content! Thanks”. (Ex-police investigator now employed by ‘the regulator’).

Other feedback included:

“…excellent, really well presented, questions met with clarity, I gained a huge amount”

“…what a great course and very helpful”

“…got exactly what I needed, and more, from the course”

“…the contribution of this training to case management will make a real difference”

 

 

For more information about Foundation and Advanced Disclosure training or other investigation training or operational support please email info@intersolglobal.com

 

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Intersol Onboard 8 New Inquiry Associates https://www.intersolglobal.com/intersol-onboard-8-new-inquiry-associates Fri, 15 Feb 2019 18:18:48 +0000 https://www.intersolglobal.com/?p=1231 Intersol Onboard 8 New Inquiry Associates as they go from strength to strength in the investigation and inquiry training, advising and delivery market. Intersols positioning as a ‘disrupter’ is leading to rapidly growing demand for training of investigation and investigative interviewing and the delivery of external inquiry case management support that is robust and ethical.…

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Intersol Onboard 8 New Inquiry Associates as they go from strength to strength in the investigation and inquiry training, advising and delivery market.

Intersols positioning as a ‘disrupter’ is leading to rapidly growing demand for training of investigation and investigative interviewing and the delivery of external inquiry case management support that is robust and ethical. Most significant in recent weeks has been the commissioning of several high stakes investigations in support of Higher Education institutes, recognising that no longer can serious allegations of misconduct be ‘brushed under the carpet’ or hidden behind cash payouts and meaningless non-disclosure agreements.

Intersol held an associate development day earlier this week during which they illustrated their Extraordinary Case Management process (ECM®) and explained how it dovetailed with investigation planning and conducting in the civil context where investigators have to wrestle with ‘balance of probabilities’ and report with conclusions based on those findings.

Some images from the day held at their South Manchester academy are reproduced here:

                                                  

Intersol operate in 6 key sectors best illustrated by the following screenshot and are not fearful of disrupting a complacent investigation market within them:

and apply their strategic training and operational model as illustrated here:

This model only evolved as Intersol are quite unique in that not only do train investigation and interviewing skills but they practise them, ensuring relevancy and competency whilst feeding back into the training to keep it current and meaningful.

Increasingly clients are asking if we can support them with the more complex and high risk inquiries recognising and acknowledging the limitations and investigative experience of their own staff, the recent experience of Warwick University being a case in point. see: https://www.bbc.co.uk/news/av/uk-47091474/warwick-rape-chat-student-i-felt-like-i-was-on-trial?ce_b4=aWFuQGludGVyc29sZ2xvYmFsLmNvbQ%3D%3D&cas_b4=cmhAc21hcnRlcm5ld2J1c2luZXNzLmNvbQ%3D%3D&coid=c21hcnRlci1uZXctYnVzaW5lc3N8MTU0OTAzNzY4Mnw5NTAxNA%3D%3D&utm_medium=email&utm_source=gmail

If you would like to know more about how we can help you deliver ‘lean’ investigation case management that is ‘extraordinary’ please don’t hesitate to contact the team at info@intersolglobal.com

Have a great weekend!

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University disciplinary processes under the microscope https://www.intersolglobal.com/university-disciplinary-processes-under-the-microscope Fri, 08 Feb 2019 19:52:05 +0000 https://www.intersolglobal.com/?p=1217 University disciplinary processes under the microscope This year’s Sexual Abuse and Sexual Violence Awareness Week has come at a highly relevant time for the higher education sector, with university discipline investigations in the spotlight of late. But behind the headlines, universities are working hard to make improvements in how incidents are handled and resolved. As the week…

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University disciplinary processes under the microscope

This year’s Sexual Abuse and Sexual Violence Awareness Week has come at a highly relevant time for the higher education sector, with university discipline investigations in the spotlight of late. But behind the headlines, universities are working hard to make improvements in how incidents are handled and resolved.

As the week draws to a close the timing’s perfect to highlight the hard work of stakeholders working tirelessly to support cultural change in the HE sector, underscoring the work of UUK in collaboration with other stakeholders including SVLO training provision and support by Lime Culture, the work of Vault Connect as a secure encrypted data repository to best secure information, Report and Support at the front end and Indico for their evidence standard recording equipment.

The full UUK article can be found here: 

If you need any advice or support the sooner you contact the better, limit exposure to reputational damage and punitive costs – so often it’s not the result in question more the process followed to secure it.

 

 

 

 

 

 

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