Enabling ECM®

OUR AIM

To be the preferred enabler of ECM delivery by individual practitioners, working groups and institutions in all investigative contexts.

OUR APPROACH

We start the process of ECM® by placing your company values alongside ours at the core of a 5-stage decision-making model that:

listen3LISTEN TO YOUR REQUIREMENTS

All too many providers of investigation and investigative interviewing consultancy and training seek to sell the prospective client an “off the shelf package”.  This is convenient for the provider. It takes little effort and the provider can call upon any generic trainer to deliver it. He or she does not need to know about, or take into account, the world in which the recipient works and the particular demands and constraints involved. It leaves the recipient with the challenge of marrying up the delivered to the realities of the recipient’s working environment.

Intersol will never be that type of provider. We are far from being generic trainers. Our consultant practitioners and consultant academics pride themselves on delivering bespoke, and being subject to Intersol’s quality control and continuing professional development programme.

To tailor what we provide to you in order to match what you need we engage in the core investigative skill of listening intently – as well as observing and researching. We share in your aspirations. We exercise business empathy: getting round to your side of the circle – to see the issue/problem from your perspective. We identify your specific and implicit requirements. With this knowledge and understanding we design a contextualised service offering: one that enables extraordinary case management at the level of the individual, the working group, and the entire organisation.

scales2ASSESS RISK AND DEVELOP STRATEGY

Managing risk is the very essence of organisational survival and growth. Effective risk management improves performance against objectives.

Intersol’s consultant practitioners and consultant academics associates have a wealth of experience and expertise in the world of decision making – making judgements and choices under conditions of risk and uncertainty – in investigation and investigative interviewing contexts. They work collaboratively with you. Firstly, to identify, analyse and evaluate potential risks to your institution. Then, to create an effective, efficient and ethical strategy that reduces and minimises risk.

You can rest assured that the outcome will – crucially – work in practice and withstand the closest scrutiny.

regulations2CONSIDER REGULATIONS AND POLICIES

The conduct of individuals, working groups and entire institutions within both public and private sectors are subject to regulatory compliance. The requirement for awareness of, and adherence to, rules – specifications, policy, standards, regulations, guidelines and legislation – is a daily fact of life.

Intersol’s consultant practitioners and consultant academics research and examine all specifications, policy, standards, regulations, guidelines and legislation – bearing upon the fulfilment of roles and specific responsibilities in the contexts of investigation and investigative interviewing.  This ensures that regulatory compliance as well as the requirement for operational accountability and transparency are integral the bespoke service that we propose.

listen5DISCUSS AND DETERMINE OPTIONS

“Off the shelf” solutions are always dissatisfying. The truth is that “one size” does not fit all – most especially in the world of case management. Extraordinary performance in investigation and investigative interviewing in your working world is born of knowledge, understanding, and skills fostered and facilitated through learning events that are totally customised to “fit” your requirements.

When we are listening intently to identify your specific and implicit needs we will seek to understand your strategic aim and your immediate, short-, middle- and longer-term objectives. We use this awareness to formulate, and discuss with you, a range of tailored options incorporating pricing and delivery alternatives.

action2TAKE JOINT ACTION

All too often providers of investigation and investigative interviewing services deliver a requirement and then “move on”. Intersol is different. We see ourselves as change agents: our “difference makes the difference”. We view change as a process not a project. We work collaboratively with our clients – individuals, working groups, and entire institutions – because we firmly believe that joint action- in the scoping, design, delivery, and oversight of our bespoke contribution – constitutes a change platform.

We have an unashamedly future perspective that we share with our clients. Facilitating the change platform is the first step. We see continuity of dialogue, continued association, and continuing joint action as the formula to sustaining and growing an extraordinary case management culture across time and across the institution.

Constantly reviewing that decision-making and rationalising it at every stage.

Case management is a holistic process, every stage potentially impacting on another and our world-class specialists understand that. They have experienced end-to-end ownership and responsibility of cases and Intersol have brought together a collegiate team of ‘best in class’ experts of every element of case management.

Our people, integrity, professionalism, ethos, and reputation, are the key to our business and enabling ECM® for our clients.

Your decision-makers rely on outcome reports that are detailed, factual, and accurate to manage risk. They make life-altering decisions that can damage reputation irretrievably as evidenced by any number of global news case studies.

Intersol offer a bespoke combination of

Consultancy
Training
Continuing Professional Development
Interviewing and investigation tools
Forensic Linguistics
Recording Solutions
Expert Witnesses
Digital Evidence Gathering

piper

Our Associates and Ambassadors

Our Associates and Ambassadors have over 500 years’ experience and expertise between them in enabling ECM across the entire spectrum of investigation and investigative interviewing.

Ian Hynes

With a background of 38 years international investigative experience, Ian is a world-leading expert and an award-winning practitioner of the science of investigative interviewing. He was the Interview Manager and Strategic Advisor for Greater Manchester Police (GMP) for 12 years until August 2014 when he retired to assume his current position as the CEO of Intersol.

Following that 38 year career as a detective, during which he led on investigation and interviewing on some of the most complex, sensitive and high profile criminal investigations, Ian is a sought-after consultant, advisor and trainer to large corporates, financial institutions and government agencies around the globe.

Recent high profile cases of misconduct, fraud and criminal behaviour within financial institutions has led to a sharp rise in demand for Ian’s expertise.

Ian has adapted the interview techniques and investigation strategies used within law enforcement to, inter alia, auditors, fraud investigators, human resource specialists, and compliance officers. His combined expertise, years of practitioner experience and training credentials give him unparalleled credibility and effectiveness as a trainer and consultant.

Alongside his operational responsibilities, as a qualified Specialist Investigative Interview Manager and Advisor he was instrumental in designing and delivering the training framework and accreditation process for specialist interviewers.  As a result of this success, he has been engaged by a number of international agencies to review and advise on the implementation of interview strategy and competence development, for example working with the Singapore Ministry of Manpower (MOM), the UK Information Commissioners Office (ICO), Royal Cayman Islands Police (RCIP), and the Australian Police.

Successful review and delivery of innovative investigative interview strategies to the led to the evolution of  Intersol Technical Services, a company dedicated to the scientific application and delivery of forensically robust investigative interview skills and solutions.  Ian has brought together and co-ordinates a team of renowned multi-disciplinary international experts to support Moody’s Analytics provision of investigative interviewing solutions as part of risk management to the financial industry.

Ian’s most recent key achievements include:

  • Practitioner Excellence award for outstanding achievement in 2012, by the International Investigative Interviewing Research Group (iIIRG).
  • Commended by the UK Judiciary and Police Command for producing significant improvements in service delivery, performance and savings.
  • Awarded a series of Chief Officer commendations for his ‘outstanding team performance’, for ‘partnership working’ and in recognition of ‘outstanding work delivered to the highest standard, with commitment, professionalism, and expertise’.
  • Successful worldwide rollout of ‘Effective Audit Conversation Management for Auditors’ training on behalf of Moody’s Analytics and a Global Bank.
  • Specialist advisor to operations VIOLA, JUPITER and SEASIDE, which were investigations into Manchester gangland murders, leading to a significant reduction in gangland killings.
  • Specialist advisor on operations SPAN, WINDERMERE and EVIAN, which were high profile and successful investigations into child sexual exploitation throughout the U.K, and appointed to the national working group July 2012.
  • Supported development and the practical implementation of the Self-Administered Interview (SAI©), a scientifically researched memory reinforcement and retrieval tool based on the cognitive interview which relies on the ‘witness’ to self complete thereby reinforcing, enhancing, and inoculating memory. Used by Law Enforcement, Insurance, and the Regulatory Industry globally, adding value and savings to businesses worldwide.
  • Consultant and contributor to the UK’s Stern Review of rape investigation to improve investigation standards and service delivery.
  • Led the practice development for the debriefing of cooperating defendants and witness immunity to comply with the Serious and Organised Crime Police Act 2005 and member of national working group determining policy and training.
  • Supported design and rollout of ‘The Interview Awareness for Managers Course’ for Greater Manchester Police, adopted and implemented nationally.
  • Keynote speaker at “The Investigator” conferences and delivery of training nationally and internationally.
  • Peripatetic university lecturer and consultant, accrediting university investigation and interview training.
  • Designed bespoke workshops and training packages for Law Enforcement, Regulators, 3rd sector, and charities (see client list)
  • Business lead on a project designing and delivering server based digital interview and evidence recording solutions to Greater Manchester Police and advisor to the Home Office Value for Money unit (commended for team-leading and solution delivery).
  • Practitioner lead on UK National Working Group researching the interviewing of those with Autistic Spectrum Disorder.
  • Consultant to Japan’s National Advisor to the Judiciary on the introduction of ethical investigation, specifically on the audio / visual recording of interviews and used as media spokesperson on national Japanese TV (NHK).
  • Consultant and technical advisor to the BBC Open University ‘Eyewitness’ documentary series and more recently the ‘Scott and Bailey’ TV drama series.

Languages: English

Countries: UK, USA, Canada, Australia, Singapore, Caribbean, UAE, Japan, France,

Companies/Agencies: GMP, Special Branch, Regional Crime Squad, National Crime Agency

Mick Confrey

Mick was the lead, accredited interviewing advisor in the investigation of all types of crime – from the most serious to volume offences – in one of the busiest police forces in the UK. He and his team of interviewers featured in the ground breaking BBC Eyewitness series for Open University. The series is now used across the globe in Psychology and Criminology courses Mick has advised to ensure TV detective programmes are as true to life as possible.

Mick is accredited to interview, and train interviewers of, child sex offenders. He holds a PGC in Behavioural Forensic Psychology. His particular passion is the application of academic principles from a practitioner perspective. As a member of the Executive Committee of the international Investigative Interview Research Group (iIIRG) Mick both supports and assists in the development of science of interviewing.

Since joining Intersol Mick has delivered investigation and investigative interviewing training to public and private sector investigators across the world. As Operations Director he is responsible for managing the deployment of, and service delivery by, Intersol’s consultant practitioners and consultant academics.

Andy Tattersall

Andy Tattersall, former head of Salford CID and Detective Superintendent in the Greater Manchester Police on the Force Major Incident Team, retired in 2007 after 33 years service and became the first ever Support Staff SIO in charge of a new Homicide Investigation Unit. A career detective with over 29 years in CID at all ranks, Andy is recognised both locally and nationally as one of the most experienced homicide investigators in the UK, holding the position of Senior Investigating Officer for thirteen years. He has led over 300 murder investigations, including gangland shootings, child homicides, hospital deaths, no-body murders and the prosecution of terrorist Kamal Bourgass for the murder of Special Branch Detective Stephen Oake in 2003.

In 2000 Andy was part of a select Specialist Advisory Team, created to assist the Metropolitan Police with the murder investigation of Jill Dando. He received the Association of Chief Police Officer’s, Homicide Working Group, National Award for his Outstanding Achievement in the Field of Homicide in November 2006. For the past five years Andy has assisted in the instruction of homicide detectives from across the country at the National Training centre in Cambridge. He is the co-author of the Blackstone’s Senior Investigating Officer’s Handbook, published by Oxford University Press in 2008, which is now used by all UK Police forces. Andy is an Honorary Fellow of Salford University and lectures on the Criminology and Sociology Courses.

Andrew Pearson

Andrew Pearson LLB (Honours) was admitted as a solicitor in 1982 and subsequently was granted higher rights of audience in January 2000.

Since his admission Andrew has specialised almost entirely in the area of criminal defence work representing defendants from the police station, through Magistrate Court, Crown Court and ultimately before the Court of Appeal. From the most minor offences through to the most serious, his career has seen him represent all manner of suspects throughout England and Wales and further afield.

During Andrew’s career he has represented people charged with some of the gravest crimes to come before the courts to include child murders, contract killings, gangland murders, multiple homicides et cetera. He has also defended in major drug trafficking prosecutions and money laundering cases.

In addition to representing defendants charged with serious crimes of violence Andrew has also specialised in serious fraud work and has defended people charged with significant and substantial frauds throughout the country. Such cases are generally funded by what is now the Legal Aid Agency under their Very High Cost Case Scheme which has seen Andrew defend 27 such cases since the scheme was piloted some years ago. Andrew is accredited as a supervisor to the Agency’s Serious Fraud Panel. One recent case was described by its SIO as the largest fraud case ever investigated by the West Midlands Police. Another case at Southwark Crown Court involved an abuse of process argument which lasted in excess of 200 days before the proceedings were eventually halted by the trial judge.

Andrew speciality in fraud has led to him being appointed as an Independent Adjudicator to The Legal Aid Agency High Costs Case Appeals Panel which scrutinises claims for costs from both barristers and solicitors involved in this upper echelon of work. In addition he is an Independent Costs Assess for the Legal Aid Agency in their other areas of publicly funded criminal representation.

As a result of the breadth of expertise gained by Andrew in all areas of criminal litigation he was eventually appointed as an Independent Peer Reviewer under the auspices of the Institute of Advanced Legal Studies at the University of London. The purpose of the peer review process was to ensure that the quality profile of suppliers of criminal advice and representation were maintained to as high a standard as possible. He eventually progressed to becoming a Senior Peer Reviewer in which capacity he reviewed the work and reports written by other independent peer reviewers to ensure quality and consistency.

In 2006 Andrew was admitted to the List of Defence Counsel and Duty Counsel to the International Criminal Court. In that capacity Andrew has represented individuals being investigated in respect of some of the gravest crimes to be prosecuted not just nationally but internationally. In that capacity Andrew was retained to act on behalf of a suspect in relation to alleged war crimes committed by him during the Darfur conflict in Sudan in 2007. That investigation saw him involved in the deployment of Statements of Limited Use, being akin to a written indemnity against prosecution, similar to that now enshrined in legislation in the UK.

Andrew was further retained to represent a suspect being investigated for crimes against humanity following the uprising subsequent to the general elections in Kenya in 2007/2008 and again liaised with the investigators from the ICC as well as the Office for the Prosecutor.

In 2010 Andrew was appointed to the List of Counsel for the Special Tribunal for the Lebanon. Andrew is also a member of the British and Commonwealth Foreign Office Pro Bono Panel.

On the domestic front Andrew has recently received an ever-increasing number of instructions to represent defendants on the autistic spectrum. These instructions have included representing severely disadvantaged individuals who not only have diagnoses of Autism or Asperger’s Syndrome but often suffer with parallel mental health issues together with learning disabilities. The nature of the autistic offender often gives rise to them being involved in cybercrime, fraud and Internet pornography cases and often such proceedings have cross-border and jurisdictional issues that need to be addressed. This has become something of a speciality for Andrew.

The increasing profile of the autistic offender has led Andrew to work closely recently in supporting Mick Confrey, when, as an Officer with Greater Manchester Police, he drafted guidance, now  adopted by that force, as to how to arrest and interview such offenders. Mick is now a director of Intersol Technical Services Ltd.

Dave Shorrock

David is a Chartered Member of the Institute of Occupational Safety and Health and until recently was an HM Principal Inspector with the Health and Safety Executive. He possesses an in depth knowledge of the technical and statutory requirements of health and safety law and is a trained investigator.

David joined HSE in 2001 and spent 8 years as an Inspector of Health and Safety in both the manufacturing and public sectors. For the last 5 years until forming his own company DS Risk Management Ltd, he was a Principal Inspector managing a team of regulatory inspectors, managing their investigations and acting as an approval officer for over 50 regulatory prosecutions  that were brought before the courts.

The role also encompassed writing and publishing national safety alerts, strategic liaison and with  the Police, Coroners, Crown Prosecution Service, Counsel and senior detectives in a number of work related manslaughter investigations and strategic liaison with other regulators including General Medical Council, Environment Agency, Care Quality Commission, Ofsted and Local Authorities in the North West.

David specialises in health and safety, advising organisations what compliance looks like and is skilled in investigating work related and other regulatory and care related incidents. His management oversight of HSE’s involvement as HSE SIO in cases such as the recent Shaw gas explosion and numerous incidents involving work related fatalities provides a rich seam of experience, advice and information for other regulators and investigators in the corporate regulatory field.

David’s interests are in providing regulators with the skills to investigate potential corporate offences, to provide advice to senior managers in organisations about how to deal with regulators and to equip them at all levels of their organisation with the skills to manage health and safety and to know what compliance looks like.

David is a University of Durham graduate and also has a post graduate diploma in Occupation Health and Safety from Heriot Watt University.

Victoria Doyle

Victoria has worked in education for 7 years and is an Outstanding Teacher and a Middle Leader. For 6 of those years she has been a Learning Leader, focussing on the training and coaching of fellow professionals from varying backgrounds and experience levels with the aim of improving their pedagogical practise.

Victoria’s areas of interest are:

  • Curriculum mapping
  • Measuring and raising attainment and success
  • Effective questioning
  • Accelerated learning
  • Collaborative learning
  • Formative assessment
  • Personalised learning
  • Differentiation
  • E-learning

 

She has extensive experience in training and mentoring on both a highly personalised individual level and on a more broad level to larger groups on key educational topics. Victoria has received training from many leading educational consultants and has worked in collaboration with them to cascade and embed subject matter into the everyday practise of professionals.

Victoria takes a key interest in education issues and enjoys being at the cutting edge of developments in Teaching and Learning and the professional development of educators.

She is an active classroom practitioner with a wealth of ideas and proven strategies for improving the quality of the learning experience and equipping the trainer with the ability to effectively meet the needs of the trainee.

Victoria works alongside the Intersol Global team to review and monitor course content to ensure that outcomes can be met in a varied and diverse manner and is accessible to all delegates.

She consults on their curriculum mapping and their summative evaluation process to ensure continued and sustained improvement.

Laura Hynes

Laura is an operational detective with fourteen years experience and is a specialist in investigative interviewing, having worked within one of the busiest Manchester sub-divisions, investigating a wide range of criminal activity including murders, serious sexual assaults, large scale fraud, drugs and organised crime group activities. Laura is a trained family liaison officer and has deployed to numerous and varied incidents including terrorist attacks, natural disasters, and many families who lost a loved one to violent crime, she has also worked with a number of high profile community leaders within this role including foreign royalty.

Accredited PIP level 2 advanced witness and suspect interviewer, deploying at specific request, into a number of complex and high profile investigations, has interviewed witnesses and suspects for the most serious and complicated of offences and circumstances.

Accredited PIP level 3 interview advisor/manager (Tier 5) since 2009. Managed interview strategies for various and varied serious crime investigations including large scale fraud, human trafficking, child sexual exploitation, murder, serious sexual assaults, covert operations and terrorist related activities.

Has deployed oversees, New York, Canada, Istanbul, Slovakia etc specifically to conduct interviews of persons for the most serious offences.

Nationally accredited child protection investigator. SPOC for interview management on a policing sub division. Responsible for management of interview skills, reviews, and providing strategic advice to officers of all levels.

Holds security management level vetting. Currently undertaking Masters degree in investigative management.  Laura  is a Practitioner member of the International Investigative interviewing Research Group (iIIRG).

Steve Lee

Internationally trained and experienced executive level leader. After 30 years working at the highest levels in a Public Sector agency with a staff of 15,000, achieving over 15 commendations for excellence of work, determination and bravery I immigrated to America. I now work for the State as an instructor and developer of learning, I also provide personal development, training and coaching via my company, Bridgewater Consulting. I have numerous management qualifications and certifications and have considerable experience in Leadership Development. I am the course director and lead instructor for the NC State Bureau of Investigation, Leadership Development Program. Over 30 years’ experience in training and development programs and assessing leadership potential.

Kevin Rowley

Kevin has over 30 years police service the majority of which has been as a Detective in serious crime cases.

Worked on Regional and National Crime Squads investigating highest echelon of criminals. He has extensive knowledge of covert policing techniques especially in the use of overt and covert tactics and is a specialist in the arena of electronic surveillance and the capturing and use of data communications in investigations.

A trained financial investigator using Proceed of Crime Act and Money Laundering legislation in tactical investigations, including Hawala banking and asset removal. An experienced interviewer recently reaccredited to PIP level 2 having conducted numerous interviews ranging from simple to Complex cases in both criminal and civil proceedings

A dynamic and strategic operational Detective Sergeant with a proven ability to lead, develop and implement policies, procedures, budgets and ensure critical operational issues are monitored, investigations are undertaken and high-level advice is provided to ensure consistency in the management of risk investigation issues, in particular within newly formed working environments and agencies.

Currently working and living in Adelaide for the Environmental Protection Authority, team leading in Investigations, Illegal dumping, waste levy and tactical support.

Kevin is currently working on economic and financial benefit investigations and the introduction of new legislation for South Australia in this area.

Nyall Appleyard

Nyall  has 19 years police service, 11 of which dealing with serious and organized crime. He was selected to attend one of the first courses in the UK run by the Greater Manchester Police as a specialist interviewer when the new Advanced Interview Tier system was implemented in 2003 and has been an advocate of the new interviewing process ever since.

Nyall has been a practitioner of the Tier 3 specialist interviewer system using his skills in numerous complex cases, from basic crimes to Rape and Homicide. Nyall has been teaching the skills involved in interviewing since 2003 In the UK and now more recently in Australia following his emigration in 2006. He is currently a regular lecturer of police from uniform officers to plain clothed detectives from the criminal Investigation branch including senior officers.

He has a passion for the Investigative Interviewing process, in both an overt or covert environment.

Nyall also qualified as an interview assessor, providing detailed feedback with the focus on improving the interviewers’ communication skills to meet the needs of legislative change.

Nyall has worked on numerous murder enquiries and acted in the specialist interview teams on many occasions where his skills have been invaluable to the investigative process bringing serious offenders to justice. “Interviewing is so much more than simply asking some question, tough or otherwise. It is an exciting prospect passing on my interviewing skills to those from the private and public sector within the corporate world and beyond.”

Steve Garden

Steve is an experienced investigator having served in the law enforcement arena since 1987. A career Detective, Steve spent 19 years employed in Greater Manchester Police predominantly as a Detective. He was an investigator with the Organised Crime Unit and the Force Major Incident team. As a member of a team on the Organised Crime Unit Steve was instrumental in setting up investigation templates and procedures dealing with gang related enquiries resulting in the successful prosecution of high profile criminal figures in the Greater Manchester area.

Whilst engaged as an investigator within the Force Major Incident Team Steve was a lead investigator and interviewer on numerous murder and counter terrorism cases, culminating with a secondment for 6 months working alongside the Metropolitan Police into the investigation of the 2005 London bombings. Steve has a broad base of Detective skills and involvement investigating all types of serious crime. He has received numerous commendations for his work. His single handed investigation into a protracted fraud enquiry resulted in a stated case in English Criminal Law with regards the sequestration of assets (Regina v Barwick).

Steve is highly trained in the area of suspect and witness interviews, including specialist training with regards the interviewing of child victims / witnesses. His experience allows him to work alongside different agencies and submit evidence to a high standard, liaising with Queens Counsel and giving evidence at High Court.

Dean Coady

Dean Coady is one of the highest decorated former police officers in the UK. Along with numerous Commendations, Dean was awarded the Order of the British Empire from the Queen, for his services to operational policing.

Based on his own practical experiences ‘in the field’, Dean single-handedly changed the face of the selection and training of covert law enforcement officers in the UK.

Whilst serving as a police officer in the diverse community of a major inner city, Dean developed Intervention and Engagement training, in relation to ‘Hard-to Reach Groups and Communities’, ‘Street Gangs ‘ and a series of bespoke Counter Terrorism /Extremism awareness inputs. He is also a UK nationally accredited expert on illicit street drugs.

Dean is a highly skilled individual with vast experience in all aspects of ‘Lone Working’. He also trains a number of agencies in this essential area of work.

Dean has recently designed and delivered a ‘Child Sexual Exploitation Intervention and Engagement’ package, supported by the UK’s National Working Group (NWG), which has been launched and adopted nationally. The NWG acknowledged this innovative and effective project by awarding him with their department’s prestigious Unsung Heroes Award.

Dean’s main attribute is the ability to translate a strategic message into best practices, and vice-versa. He also has the professional confidence and knowledge to explain to policy makers, senior leaders, and front line staff alike, engagement and risk recognition tactics that are proven in practice

Innovative, robust, respected by practitioners and leaders alike, Dean facilitates training in engagement, general police inputs, covert operations and safeguarding, to an exacting and challenging standard.

Dean delivers unique training that Managers want their staff to receive, and front-line staff, want to use.

Steve Davies

Steve has an established record in catering to the training needs of the Private and Public Sector.  Steve holds the Certificate in Post Compulsory Education, BA (Hons) Degree from Canterbury Christchurch University in Post Compulsory Education & Training and is a qualified A1 assessor with extensive practical experience in designing and delivering training in all areas of investigation and investigative interviewing.   He is a consultant practitioner within training and organisational development, interview advisor, mentor and assessor.

Steve served as a West Midlands Police Officer for thirty years before retiring with exemplary conduct.  He is an experienced investigator and has had responsibility for volume and major crime investigations having held a wide range of operational, specialist, training and organisational appointments.

Steve’s passion lies with Investigation and Investigative Interviewing within the public and private sectors. During his career he has been an advisor for major criminal enquiries to Senior Investigating Officers on Interviewing Strategy. Steve has theoretical and practical experience in Advance (PIP 2) Suspect/Witness Training, PEACE Interview Training, Interview Advisors Courses, Enhanced Cognitive Interviewing and the ABE model of interviewing people with vulnerabilities or subject to intimidation.

Since leaving the police Steve has  worked with individuals, groups and institutions in all contexts within the public and private sectors to develop knowledge, skills, understanding, attitudes, behaviour, systems, procedures and processes to enable ethical and effective investigation and investigative interviewing, designing and delivering bespoke training courses and workplace coaching and mentoring and providing operational consultancy.

Steve has successfully taken his training skills, theory and practical experience to design and deliver bespoke programmes of learning to a wide range of organisations. In addition to the interviewing skills he has experience in a wide range of Investigation Courses and programmes covering all levels and all disciplines into the private sector to establish ethical investigation processes for companies in relation to allegations of misconduct in the workplace and accident investigation.

In addition Steve has made an acknowledged contribution to Investigative Interviewing: the Conversation Management Approach (2007, 2013, Oxford University Press).

Alison Knight

Alison has an established record in catering to the training needs of the Private and Public Sector.  Alison holds the Certificate in Post Compulsory Education and is a qualified A1 assessor with extensive practical experience in designing and delivering training in all areas of investigation and investigative interviewing.   She is a consultant practitioner within training and organisational development, an interview advisor, mentor and assessor. Alison is also an accredited SE3R practitioner and trainer by Professor Eric Shepherd (SE3R author) and an expert in the development and delivery of SE3R.

Alison served as a West Midlands Police Officer for eighteen years.  She is an experienced investigator having held a wide range of operational, specialist, training and organisational appointments.

Alison’s passion lies with Investigation and Investigative Interviewing within the public and private sectors. Alison has theoretical and practical experience in Advance (PIP 2) Suspect/Witness Training, PEACE Interview Training, Interview Advisors Courses, Enhanced Cognitive Interviewing and the ABE model of interviewing people with vulnerabilities or subject to intimidation. Alison is also one of only a few SE3R practitioners that are accredited to train the subject by the author Professor Eric Shepherd.

Since leaving the police Alison has  worked with individuals, groups and institutions in all contexts within the public and private sectors to develop knowledge, skills, understanding, attitudes, behaviour, systems, procedures and processes to enable ethical and effective investigation and investigative interviewing, designing and delivering bespoke training courses and workplace coaching and mentoring and providing operational consultancy.

Alison has successfully taken her training skills, theory and practical experience to design and deliver bespoke programmes of learning. In addition to the interviewing skills she has experience in a wide range of Investigation Courses and programmes covering all levels and all disciplines into the private sector to establish ethical investigation processes for companies in relation to allegations of misconduct in the workplace and accident investigation.

In addition Alison has made acknowledged contributions to two practitioner texts: Investigative Interviewing: the Conversation Management Approach (2007, 2013 Oxford University Press), and SE3R: a Resource Book (2008, Forensic Solutions).

Ian Ross

  • Full Associate: International Academy of Investigative Psychology (IAiP)
  • Accredited Expert Witness (RICS)
  • Former United Kingdom (UK) police officer.

Prominent investigator of fraud and related economic crime in a wide international profile of experience. Counter fraud and money laundering internal control advisory and project lead. Ian’s main focus is in Procurement and trade-based fraud and money laundering, and involved corporate, financial fraud and corruption cases. Implicit within this is advising companies concerning Corporate Espionage and Social Media fraud risk. Specific cases have also involved high value insurance frauds and extended multi-offender and multi-victim fraud cases.

Key projects have included business-critical due diligence work in South America for banks, and advising government ministries in the Middle East on particular corruption issues and in advisory capacity of fraud prevention and investigation.

A highly sought after global trainer, having provided training across five continents, and has presented at numerous global events including for the ACFE.

Simon Horsfield

Simon has served the business community as a member of the legal profession since 1996, during which time he has held a number of senior roles. He is currently a Partner with gunnercooke LLP, where he provides authoritative advice to businesses on all aspects of employment law, with particular expertise of operating within the heavily regulated financial services sector. Since joining gunnercooke, he has co-founded gunnercookeConsulting, a new-model management consultancy practice. He is also the Chairman of The Furniture Station, a north west based furniture re-use and recycle charity.

Gary Pankhurst

Gary has served for thirty years with the Metropolitan Police and has substantial investigative experience as a detective dealing with major and complex crime investigations both within the UK and overseas. He has held a wide range of operational roles also training and mentoring in the areas of child protection, investigative interviewing and management of sex offenders. He has specialised in the investigation of sexual offences and offences against children including child homicide investigations and is a nationally accredited child protection investigator, Offender Manager and Specialist Interview Adviser. He has latterly been a case officer and Interview Adviser for Operation Yewtree, ( The Savile Enquiry) for which he received a Commissioner’s Commendation.
He has a particular interest in the investigative interviewing process for both suspects and witnesses and the lessons from research underpinning good practice. He holds a Masters Degree in Investigative Forensic Psychology and will commence a research PhD at Newcastle University in September 2015 looking at information retrieval in interviews with suspected sex offenders. Gary is a practitioner member of the International Investigative Interviewing Research Group (iIIRG) and in 2014 presented the Masterclass with Dr James Ost on the Investigation of Historic Child Abuse Allegations in Lausanne, Switzerland.

Karl Day

Work History

Joined the Northern Territory Police Force in 1998.
General duties police from 1998 to 2006
Qualified Detective in 2006
Worked in Katherine CIB from 2004 to 2008. Promoted to Detective Sergeant Major Crime in 2008 – 2010
Detective Sergeant attached to Criminal Investigation Development Unit from 2010 to 2013.
Detective Sergeant Serious Crime from 2013 to present.

Qualifications

Qualified level 1 Investigative Interviewing
Qualified level 2 Investigative Interviewing

Designed and rolled out Investigative Interviewing Level 2 in the Northern Territory.

Facilitated numerous Level 1 and Level 2 Investigative Interviewing Courses

In September 2014 travelled to the England as a Winston Churchill Fellowship holder in order to undertake study in investigative interviewing. As part of the study I underwent and passed the specialist witness and victim interviewing course (Level 3) held in Sussex from 9 September to 26 September 2014.

Completed the Investigative Interviewing Management Workshop facilitated by Gary Shaw and Tracey Green.

Certificate IV in Training and Assessment (TAE40110)

Tertiary Qualifications

Batchelor of Policing – Charles Sturt University
Graduate Diploma of Investigation Management – Charles Sturt University

Jeremy Paine

Jeremy Paine retired served for thirty years career in Sussex Police, the last three years as Assistant Chief Constable responsible for Specialist Crime and Operations across a broad range of disciplines. He is experienced in leadership at Director level in an organisation of over 5500 staff with a budget of £250m. He excels in managing risk and delivering change to improve service and performance. He has significant experience in leadership, organisational change, investigations, critical incident management and staff management.

Jeremy had broad experience of working with the media both day to day and during critical incidents. In addition he worked for 6 years as the police co presenter on the BBC Appeals programme Crimewatch. This included script writing and presentation on live television in front of 6m viewers.

In his early career Jeremy led and oversaw numerous critical incidents, serious crimes, public order and high profile events. These included Homicides, Child Abductions (Billie Jo Jenkins, Sarah Payne), Counter Terrorism and Security Operations and other major public events. He specialised in cases of Child Abduction and was the reviewer of choice for a number of high profile cases nationally. He introduced the Child Rescue scheme into the UK to assist in the rescue of kidnapped children. Jeremy led two major planning operations to deliver security at Party Political Conferences in Brighton.

As a senior manager Jeremy worked on many local, regional and national committees delivering cooperation and improvement in Drugs enforcement, Counter Terrorism, Criminal Justice, Mental Health Services, Air Support, National Intelligence Systems and Crime. He has chaired major change programmes to deliver modernised crime and Intelligence Systems.

Jeremy has a strong focus on performance and delivery. As a Police Divisional Commander in Brighton and Hove he worked with partners to influence a common vision to improve the image and culture of the city to have a wider public appeal. This included identifying some of the major causes of crime and disorder, namely drugs and alcohol abuse, and leading all responsible authorities towards practical and long term solutions to the problems faced by the city.

Professor Eric Shepherd

As Business Development Director Eric is responsible for working collaboratively with Ian in developing and implementing growth opportunities for Intersol’s investigation and investigative interviewing services. His approach is to work with client institutions to create an independent capability for the institution’s individual practitioners and working groups, and the organisation as a whole, to engage in Extraordinary Case Management.

Given that Intersol’s greatest asset is its consultant practitioners and consultant academics, Eric – working in collaboration with Mick – is responsible for ensuring we have a quality control and continuing professional development infrastructure to ensure consistency of consultant practice and service delivery.

A former Royal Marine and Intelligence Corps officer (specialising in interviewing, applied language work, and information analysis) Eric qualified as a forensic psychologist, a counselling psychologist, and as a psychotherapist. Over a period of thirty five years he has held a wide range of academic, clinical, institutional, business, advisory, consultancy, operational, developmental, and training appointments.

Throughout this time he has worked extensively with the police service and policing bodies in UK and across the world, the legal profession (acting as an expert witness for the Crown Prosecution Service and for the defence – in cases before first instance courts and the Court of Appeal both in UK and in Ireland).

After working initially with the Metropolitan Police on the development and implementation of Human Awareness training, he became Consultant Psychologist to the City of London Police in 1983. Here he devised Conversation Management (CM) an ethical, reflective, open-minded approach to investigative interviewing. The purpose of CM is simple: to facilitate maximum disclosure of information through mindful, managed conversation. CM is the complete opposite of confession-focussed interrogation: burdensome questioning founded upon a presumption of guilt aimed at inducing the individual to say things that he or would not otherwise say, or not to say things that he or she otherwise would. Merseyside Police – the first force in UK to have electronic recording in all police stations – adopted CM and in 1985 established its Interview Development Unit co-directed by Eric – as a centre for training practitioners and trainers from UK and across the world.

In 1990 Eric was an early member of a Home Office working group laying down the foundations for PEACE: the national model for investigative interviewing, introduced in 1993 and based on CM. He worked with Kent Police on the design and delivery of Advanced Investigative Interviewing courses from 1993 until 2010. Eric has contributed to practitioner and trainer courses throughout UK including the National Crime Faculty, Metropolitan Police, GMP, West Midlands, Lancashire, Sussex, Surrey, South Wales Police, Hertfordshire, Avon and Somerset, Devon and Cornwall, Hampshire, Wiltshire, Gloucestershire, Thames Valley, Staffordshire, West Mercia, Essex, City of London Police, PSNI, and British Transport Police. He contributed to early developments in the application of interactive video in the delivery of investigative interviewing training.

Eric worked with the defence in a landmark Court of Appeal case (R v. Miller, Paris and Abdullahi, 1992) against the murder conviction of an intellectually disadvantaged man interrogated repeatedly over a period of five days, and subjected to thirteen different coercive techniques. The Royal Commission on Criminal Justice subsequently invited to Eric to give evidence on police questioning methods. He joined the Law Society’s Working Party on Police Station Practice and subsequently authored Police Station Skills for Legal Advisers and co-authored Active Defence (with Roger Ede). He advised on how to question children in court for the NSPCC training video A Case for Balance: demonstrating good practice when children are witnesses (1997).

A range of government departments (including the Home Office, Ministry of Defence, the Serious Fraud Office, and HM Revenue and Customs within the UK, and An Garda Siochana, Enterprise Ireland and the National Standards Ireland within the Irish Republic) have also used his services. Since 1997 up to the present he has worked extensively in the development of managers and practitioners in the investigation of fraud and corruption in financial services sector (insurance and banking), telecommunications (mobile phone providers), and the petrochemical sector (oil and gas industries). As Professor of Investigative, Security and Police Sciences at the City University, London Eric was involved in collaborative developments within the field of investigative interviewing in UK (with particular reference to special circumstance interviewing, e.g. counter-terrorism), Norway, and the European Union (with particular reference to the implementation of ethical interviewing, e.g. in the Baltic states and Bulgaria, and economic crime, e.g. training members of the European Anti-fraud Office (Office européen de lutte antifraude). He was involved in the development and creation of “blended learning” approaches to developing investigative interviewing knowledge and skills – combining the use of VLE (initially Blackboard and then Moodle) with “face-to-face” training. He contributes to courses at the City of London Economic Crime Academy and to Fraud Advisory Panel seminars.

Eric parallels his development work with operational practice fulfilling investigation manager, investigator, and investigative interviewer roles particularly in fraud, corruption and regulatory contravention cases. Eric continues to train police officers on advanced suspect investigative interviewing courses and in the field of economic crime. He is on the International Criminal Court roll of expert witnesses, being most recently involved in analysing the conduct, management and outcome of investigative interviews in respect to alleged genocide.

Throughout his diverse, multiple careers Eric has been a passionate change agent. In every working context he has advocated change as a constant process (not a project) and the need to create a change platform to sustain continuous improvement in the working world and practices of individuals, working groups and entire organisations. He has trained and lectured extensively on systems approaches and the application of lean thinking and lean practice.

He is author of Investigative Interviewing: the Conversation Management Approach (Oxford University Press) – now in its second edition co-authored with Dr Andy Griffiths (formerly Detective Superintendent in Sussex Police). He co-authored Analysing Witness Testimony (OUP) and Witness Testimony (OUP). Institutions throughout UK and worldwide, in both public and private sectors, have increasingly adopted Conversation Management and associated psychology-based tools developed by Eric.

  • SE3R – a method for the rapid capture, comprehensive representation, and analysis of fine-grain detail in verbal communication or any form of document, enabling identification and timely response to anomalies and areas requiring either further investigation or probing.
  • BASELINES – a tool for monitoring and identification of transient changes in interviewee behaviour.
  • ASSESS+ – a tool enabling collation and assessment of anomalies in disclosures and interviewee behaviour.
  • DEAL – a method for controlling inappropriate behaviour in any verbal exchange.

Languages: English, German, Russian, Italian, and Arabic

Countries: Worldwide

Professor Lorraine Hope

Lorraine is Professor of Applied Cognitive Psychology at the University of Portsmouth.  Her research interests concern the performance of human cognition in applied contexts, including memory and decision-making under challenging conditions.  In particular, her work has focused on developing theoretically-informed approaches to eliciting information in policing and security contexts (e.g. development of the Self-Administered Interview, SAI© and the SAW-IT™). She has published widely on witness memory, deception and decision making and regularly speaks at international conferences aimed at both academics and practitioners.

Professor Amina Memon

Dr Amina Memon is Professor of Psychology, Royal Holloway College, University of London. She has been conducting research in the Psychology and Law area for 30 years.  She has published over 100 articles and two texts. Her expertise lies in Cognitive and Social Psychology. Her specialist areas are witness memory, investigative interviewing and biases in decision-making. Her focus is on factors that compromise reliability (accuracy) as well as credibility (honesty). She has disseminated her work widely and has given formal and informal talks to professional groups and at specialist workshops designed to advance knowledge of practitioners (e.g. the police and judiciary).  Her research has received media coverage and her expert opinion has been sought on numerous civil (family court) and criminal cases. Her research is international with collaborations in Australia, Brazil, New Zealand, North America, Germany and Sweden.

Amina is a Fellow of the British Psychological Society, the Association for Psychological Science and the Royal Society of Arts.  Her contributions to the voluntary sector include serving as a trustee for the Centre for the Study of Emotion and the Law   and on the project advisory board for Asylum Aid. Amina high profile in applied research led to her recent appointment on the Research and Ethics board for Freedom from Torture.  Within the public sector Amina is working with the Metropolitan Police in devising a strategy to create an inclusive and diverse police force.  In her spare time Amina is currently writing a book on what makes Asian women successful in business. Finally, Amina works with Mosaic a charity which inspires young people from deprived communities to realise their talent and potential.

Professor Tim Grant

Tim Grant is the UKs only Professor of Forensic Linguistics and one of the foremost academics and practitioners in the field. As an academic he has numerous publications in the area and research income in excess of a million pounds since 2008. In 2008, with Professor Malcolm Coulthard and Dr Krzysztof Kredens he founded the Centre for Forensic Linguistics (CFL) which has become the leading centre in the discipline worldwide. As a practitioner his casework has helped resolve numerous cases nationally and internationally. Some of these cases are of a domestic nature, assisting, for example, in the prosecution or defence of murder cases, or in civil and employment actions for large corporations. Other cases have involved issues of national security and he has been involved in three cases in particular where forensic linguistic evidence was critical evidence for cases in which several hundred lives were at issue. Work such as this has drawn media attention to CFL and periodically Tim Grant has appeared in the press and on television or radio programmes including BBC Crimewatch, the BBC One Show and BBC Radio 4 Word of Mouth.

Professor Brent Snook

Brent Snook is a Professor in Psychology at Memorial University of Newfoundland. He holds a PhD in Psychology from The University of Liverpool, UK. His research involves an examination of the reliability and validity of investigative practices (e.g., interviewing). Currently, he is examining of how adults and youth understand their legal rights, and is testing of the effectiveness of various elements that comprise investigative interviews (e.g., note-taking).
His applied work currently involves the implementation of the PEACE model of interviewing in Canada. He also serves as an expert witness on interviewing and memory contamination in court, and provides reports to lawyers regarding the integrity of investigative interviews.
Brent also provides training on scientific-based information gathering techniques to a wide variety of groups such as police organizations, government departments (e.g., health investigators), non-profit groups (e.g., pubic defenders), and large private sector organizations (e.g., oil companies).

Professor Fiona Gabbert

Fiona is a Professor in Psychology at Goldsmiths University of London. She has an international reputation for her research in the fields of suggestibility of memory and evidence-based investigative interviewing, where she seeks to develop innovative ways to improve the usability, credibility, and reliability of evidence from eyewitnesses (e.g., SAI© and SAW-IT™).  Fiona disseminates her work extensively in both academic and practitioner journals, and at international conferences. She sits on the Scientific Committee of the International Investigative Interviewing Research Group (iIIRG), the Scientific and Professional Advisory Board of the British False Memory Society, and is an Honorary Member of the Centre for Memory and Law at City University, London.

Dr Gavin Oxburgh

Dr. Gavin Oxburgh is a Senior Lecturer in Psychology in the School of Psychology at Newcastle University, UK. He holds an MSc and PhD in Forensic Psychology, both awarded by the University of Portsmouth, UK. He is a Consultant Forensic Psychologist (registered with the UK’s Health and Care Professions Council), a Chartered Psychologist and Scientist, and a Fellow of the UK’s Higher Education Academy.

Gavin is on the Directory of Expert Witnesses with the British Psychological Society (BPS) and is also the Chair and Founding Director of the International Investigative Interviewing Research Group (www.iiirg.org), an International network of professionals committed to improving investigative interviewing worldwide.

Following a highly successful 22-year career with the Royal Air Force Police, where he served across the UK and Europe as a senior detective specialising in sexual offences, Gavin held a short appointment as the Child Protection Training Lead for NHS Lothian, Edinburgh, Scotland, before entering academia.

He is an Honorary Lecturer with the Norwegian Police University College (NPUC), Oslo, and, in conjunction with the Kids Internet Safety Alliance (KINSA) provides training to members of the South African Police Service and Prosecution Authority on the interviewing of victims/witnesses of child sexual abuse and suspected sex offenders.

In 2008, he was a specialist advisor to the Credibility Assessment Research Summit (CARS) on Educing Information from suspects, a US Government research group sponsored by the Defence Academy for Credibility Assessment (DACA).

Gavin not only works in close collaboration with various police forces around the world, but has also published widely in the area of forensic psychology and communication, and regularly reviews research grants, empirical research papers and books for various research councils, internationally renowned journals and major publishers.

His research draws upon, and contributes to, theoretical and empirical research in the broad area of forensic psychology and, in particular, the sub-field of investigative interviews with victims, witnesses and suspected offenders. This includes: (i) the social and cognitive processes associated with achieving co-operation and the elicitation of memories from eye-witnesses and suspects of crime; (ii) miscarriages of justice, and; (iii) the interviewing of high-interest groups (HIGs) such as sex offenders and murderers.

Gavin also conducts research relating to communication in legal contexts, forensic linguistics, the effects of empathy during investigative interviews, historical allegations of child sexual abuse, and on-line child exploitation.

Dr Carla McClean

Dr. Carla L. MacLean is faculty in the Department of Psychology at Kwantlen Polytechnic University in British Columbia, Canada. She holds a M.Sc. in Applied Psychology with an Industrial-Organizational focus from Saint Mary’s University in Halifax, Nova Scotia. She also holds a PH.D. in Applied Psychology with a Law and Psychology focus from the University of Victoria, British Columbia.

Carla’s research interests explore social and cognitive psychology in applied contexts. Her primary focus is investigation and she has done the majority of her work focusing on industrial incident investigation, i.e., worksite death and injury, as well as, production and environmental loss as a result of an industrial event. Compelling issues that she is particularly interested in are ways to support the quality and quantity of witness and victim recall, the effect of contextual information on witness recall and the investigative process, the role of expertise in the investigative process, and the possibility of a latent human bias in industrial investigation. A central feature of Carla’s work is that she is invested in collaborating with practitioner colleagues whose peers may be the end users of her research. Her publications cover the topics presented above in both workplace and legal contexts and she presents at national and international conferences aimed at both academics and investigation practitioners. Her research has been funded by the Social Sciences and Humanities Research Council of Canada, as well as, a number of provincial organizations.

Dr James Ost

Dr James Ost is the Associate Head of Research at the Department of Psychology, University of Portsmouth.

His work has focused on the inherently context-dependent nature of memory and remembering. He has published work using a number of different laboratory-based methods to investigate ‘false’ memories of word lists, to more real-life cases involving terrorist attacks and childhood events.

He has also published theoretical and empirical research on the social nature of remembering and the way in which context (e.g., unsupportive interviewers, mistaken confederates) can influence memory for forensically relevant details.

As a natural extension to this work, he has recently been investigating the impact of questioning strategy and an empathic interviewing approach on the efficacy of police interviews with suspects of a variety of high-volume and high-stakes crimes (e.g., domestic violence, sexual assaults against children and adults, filicide, homicide), as well as the strategies used by suspects in high volume crime.

Current projects include collaborations with senior legal and police professionals to investigate the prevalence and demographics of historic allegations of sexual abuse and work on metacognitive aspects of remembering.

He is regularly asked to provide expert reports for solicitors, has appeared as an expert witness in court, and has provided advice and assistance to several police forces in cases involving memory phenomena.

He is a Chartered member, and Associate Fellow, of the British Psychological Society and a member of the Association for Psychological Science.

Dr Clea Wright

Dr Clea Wright is a lecturer in Investigative and Forensic Psychology at the University of Chester. She holds a PhD in Psychology, and also a MSc in Psychology, from the University of Liverpool, and her work has been funded by national grant awarding bodies. She is a chartered psychologist, an associate of the Higher Education Academy, a member of the International Investigative Interviewing Research Group, a member of the Research & Behavioural Advice Unit, Institute of Policing, at the University of Chester, and co-ordinator of the Forensic & Investigative Psychology research group at the University of Chester.

Clea’s research interests lie primarily in real world deceptive behaviour in situations where stakes are high, and her work is particularly focused on collaboration with both academic and practitioner colleagues, to produce theoretically-informed, evidence-based research that has a strongly applied focus. Clea has conducted research investigating deceptive behaviour in real life, high stakes situations, police accuracy in detecting real world deception, false confession as a special form of deception, and observer decision-making processes during credibility judgements, including the recognition of emotion.

Clea’s has published her research internationally, and presents at conferences both nationally and internationally, to academics and investigative professionals. She has also provided training in credibility assessment for a major UK police service.

MANAGEMENT TEAM

Eric Shepherd - Chair

As Chair, Eric is responsible for working collaboratively with Ian in developing and implementing growth opportunities for Intersol’s investigation and investigative interviewing services. His approach is to work with client institutions to create an independent capability for the institution’s individual practitioners and working groups, and the organisation as a whole, to engage in Extraordinary Case Management.

READ MORE

Given that Intersol’s greatest asset is its consultant practitioners and consultant academics, Eric – working in collaboration with Mick – is responsible for ensuring we have a quality control and continuing professional development infrastructure to ensure consistency of consultant practice and service delivery.

A former Royal Marine and Intelligence Corps officer (specialising in interviewing, applied language work, and information analysis) Eric qualified as a forensic psychologist, a counselling psychologist, and as a psychotherapist. Over a period of thirty five years he has held a wide range of academic, clinical, institutional, business, advisory, consultancy, operational, developmental, and training appointments.

Throughout this time he has worked extensively with the police service and policing bodies in UK and across the world, the legal profession (acting as an expert witness for the Crown Prosecution Service and for the defence – in cases before first instance courts and the Court of Appeal both in UK and in Ireland).

After working initially with the Metropolitan Police on the development and implementation of Human Awareness training, he became Consultant Psychologist to the City of London Police in 1983. Here he devised Conversation Management (CM) an ethical, reflective, open-minded approach to investigative interviewing. The purpose of CM is simple: to facilitate maximum disclosure of information through mindful, managed conversation. CM is the complete opposite of confession-focussed interrogation: burdensome questioning founded upon a presumption of guilt aimed at inducing the individual to say things that he or would not otherwise say, or not to say things that he or she otherwise would. Merseyside Police – the first force in UK to have electronic recording in all police stations – adopted CM and in 1985 established its Interview Development Unit co-directed by Eric – as a centre for training practitioners and trainers from UK and across the world.

In 1990 Eric was an early member of a Home Office working group laying down the foundations for PEACE: the national model for investigative interviewing, introduced in 1993 and based on CM. He worked with Kent Police on the design and delivery of Advanced Investigative Interviewing courses from 1993 until 2010. Eric has contributed to practitioner and trainer courses throughout UK including the National Crime Faculty, Metropolitan Police, GMP, West Midlands, Lancashire, Sussex, Surrey, South Wales Police, Hertfordshire, Avon and Somerset, Devon and Cornwall, Hampshire, Wiltshire, Gloucestershire, Thames Valley, Staffordshire, West Mercia, Essex, City of London Police, PSNI, and British Transport Police. He contributed to early developments in the application of interactive video in the delivery of investigative interviewing training.

Eric worked with the defence in a landmark Court of Appeal case (R v. Miller, Paris and Abdullahi, 1992) against the murder conviction of an intellectually disadvantaged man interrogated repeatedly over a period of five days, and subjected to thirteen different coercive techniques. The Royal Commission on Criminal Justice subsequently invited to Eric to give evidence on police questioning methods. He joined the Law Society’s Working Party on Police Station Practice and subsequently authored Police Station Skills for Legal Advisers and co-authored Active Defence (with Roger Ede). He advised on how to question children in court for the NSPCC training video A Case for Balance: demonstrating good practice when children are witnesses (1997).

A range of government departments (including the Home Office, Ministry of Defence, the Serious Fraud Office, and HM Revenue and Customs within the UK, and An Garda Siochana, Enterprise Ireland and the National Standards Ireland within the Irish Republic) have also used his services. Since 1997 up to the present he has worked extensively in the development of managers and practitioners in the investigation of fraud and corruption in financial services sector (insurance and banking), telecommunications (mobile phone providers), and the petrochemical sector (oil and gas industries). As Professor of Investigative, Security and Police Sciences at the City University, London Eric was involved in collaborative developments within the field of investigative interviewing in UK (with particular reference to special circumstance interviewing, e.g. counter-terrorism), Norway, and the European Union (with particular reference to the implementation of ethical interviewing, e.g. in the Baltic states and Bulgaria, and economic crime, e.g. training members of the European Anti-fraud Office (Office européen de lutte antifraude). He was involved in the development and creation of “blended learning” approaches to developing investigative interviewing knowledge and skills – combining the use of VLE (initially Blackboard and then Moodle) with “face-to-face” training. He contributes to courses at the City of London Economic Crime Academy and to Fraud Advisory Panel seminars.

Eric parallels his development work with operational practice fulfilling investigation manager, investigator, and investigative interviewer roles particularly in fraud, corruption and regulatory contravention cases. Eric continues to train police officers on advanced suspect investigative interviewing courses and in the field of economic crime. He is on the International Criminal Court roll of expert witnesses, being most recently involved in analysing the conduct, management and outcome of investigative interviews in respect to alleged genocide.

Throughout his diverse, multiple careers Eric has been a passionate change agent. In every working context he has advocated change as a constant process (not a project) and the need to create a change platform to sustain continuous improvement in the working world and practices of individuals, working groups and entire organisations. He has trained and lectured extensively on systems approaches and the application of lean thinking and lean practice.

He is author of Investigative Interviewing: the Conversation Management Approach (Oxford University Press) – now in its second edition co-authored with Dr Andy Griffiths (formerly Detective Superintendent in Sussex Police). He co-authored Analysing Witness Testimony (OUP) and Witness Testimony (OUP). Institutions throughout UK and worldwide, in both public and private sectors, have increasingly adopted Conversation Management and associated psychology-based tools developed by Eric.

  • SE3R – a method for the rapid capture, comprehensive representation, and analysis of fine-grain detail in verbal communication or any form of document, enabling identification and timely response to anomalies and areas requiring either further investigation or probing.
  • BASELINES – a tool for monitoring and identification of transient changes in interviewee behaviour.
  • ASSESS+ – a tool enabling collation and assessment of anomalies in disclosures and interviewee behaviour.
  • DEAL – a method for controlling inappropriate behaviour in any verbal exchange.

Languages: English, German, Russian, Italian, and Arabic

Countries: Worldwide

Ian Hynes - Chief Executive Officer

With a background of 38 years international investigative experience, Ian is a world-leading expert and an award-winning practitioner of the science of investigative interviewing. He was the Interview Manager and Strategic Advisor for Greater Manchester police (GMP) for 12 years until August 2014 when he retired to assume his current position as the CEO of Intersol Ltd, a company dedicated to promotion and practice of ethically robust investigation, and the application of evidence based research to the discipline of investigative interviewing.

READ MORE

Following that 38 year career as a detective, during which he led on investigation and interviewing on some of the most complex, sensitive and high profile criminal investigations, Ian is a sought-after consultant, advisor and trainer to large corporates, financial institutions and government agencies around the globe.

Recent high profile cases of misconduct, fraud and criminal behaviour within financial institutions has led to a sharp rise in demand for Ian’s expertise.

Ian has adapted the interview techniques and investigation strategies used within law enforcement to, inter alia, auditors, fraud investigators, human resource specialists, and compliance officers. His combined expertise, years of practitioner experience and training credentials give him unparalleled credibility and effectiveness as a trainer and consultant.

Alongside his operational responsibilities, as a qualified Specialist Investigative Interview Manager and Advisor he was instrumental in designing and delivering the training framework and accreditation process for specialist interviewers.  As a result of this success, he has been engaged by a number of international agencies to review and advise on the implementation of interview strategy and competence development, for example working with the Singapore Ministry of Manpower (MOM), the UK Information Commissioners Office (ICO), Royal Cayman Islands Police (RCIP), and the Australian Police.

Successful review and delivery of innovative investigative interview strategies to the led to the evolution of  Intersol Technical Services, a company dedicated to the scientific application and delivery of forensically robust investigative interview skills and solutions.  Ian has brought together and co-ordinates a team of renowned multi-disciplinary international experts to support Moody’s Analytics provision of investigative interviewing solutions as part of risk management to the financial industry.

Ian’s most recent key achievements include:

  • Practitioner Excellence award for outstanding achievement in 2012, by the International Investigative Interviewing Research Group (iIIRG).
  • Commended by the UK Judiciary and Police Command for producing significant improvements in service delivery, performance and savings.
  • Awarded a series of Chief Officer commendations for his ‘outstanding team performance’, for ‘partnership working’ and in recognition of ‘outstanding work delivered to the highest standard, with commitment, professionalism, and expertise’.
  • Successful worldwide rollout of ‘Effective Audit Conversation Management for Auditors’ training on behalf of Moody’s Analytics and a Global Bank.
  • Specialist advisor to operations VIOLA, JUPITER and SEASIDE, which were investigations into Manchester gangland murders, leading to a significant reduction in gangland killings.
  • Specialist advisor on operations SPAN, WINDERMERE and EVIAN, which were high profile and successful investigations into child sexual exploitation throughout the U.K, and appointed to the national working group July 2012.
  • Supported development and the practical implementation of the Self-Administered Interview (SAI©), a scientifically researched memory reinforcement and retrieval tool based on the cognitive interview which relies on the ‘witness’ to self complete thereby reinforcing, enhancing, and inoculating memory. Used by Law Enforcement, Insurance, and the Regulatory Industry globally, adding value and savings to businesses worldwide.
  • Consultant and contributor to the UK’s Stern Review of rape investigation to improve investigation standards and service delivery.
  • Led the practice development for the debriefing of cooperating defendants and witness immunity to comply with the Serious and Organised Crime Police Act 2005 and member of national working group determining policy and training.
  • Supported design and rollout of ‘The Interview Awareness for Managers Course’ for Greater Manchester Police, adopted and implemented nationally.
  • Keynote speaker at “The Investigator” conferences and delivery of training nationally and internationally.
  • Peripatetic university lecturer and consultant, accrediting university investigation and interview training.
  • Designed bespoke workshops and training packages for Law Enforcement, Regulators, 3rd sector, and charities (see client list)
  • Business lead on a project designing and delivering server based digital interview and evidence recording solutions to Greater Manchester Police and advisor to the Home Office Value for Money unit (commended for team-leading and solution delivery).
  • Practitioner lead on UK National Working Group researching the interviewing of those with Autistic Spectrum Disorder.
  • Consultant to Japan’s National Advisor to the Judiciary on the introduction of ethical investigation, specifically on the audio / visual recording of interviews and used as media spokesperson on national Japanese TV (NHK).
  • Consultant and technical advisor to the BBC Open University ‘Eyewitness’ documentary series and more recently the ‘Scott and Bailey’ TV drama series.

Languages: English

Countries: UK, USA, Canada, Australia, Singapore, Caribbean, UAE, Japan, France,

Companies/Agencies: GMP, Special Branch, Regional Crime Squad, National Crime Agency

Mick Confrey - Operations Director

Mick was the lead, accredited interviewing advisor in the investigation of all types of crime – from the most serious to volume offences – in one of the busiest police forces in the UK. He and his team of interviewers featured in the ground breaking BBC Eyewitness series for Open University. The series is now used across the globe in Psychology and Criminology courses Mick has advised to ensure TV detective programmes are as true to life as possible.

READ MORE

Mick is accredited to interview, and train interviewers of, child sex offenders. He holds a PGC in Behavioural Forensic Psychology. His particular passion is the application of academic principles from a practitioner perspective. As a member of the Executive Committee of the international Investigative Interview Research Group (iIIRG) Mick both supports and assists in the development of science of interviewing.

Since joining Intersol Mick has delivered investigation and investigative interviewing training to public and private sector investigators across the world. As Operations Director he is responsible for managing the deployment of, and service delivery by, Intersol’s consultant practitioners and consultant academics.

Simon Horsfield - Non-Executive Director

Simon has served the business community as a member of the legal profession since 1996, during which time he has held a number of senior roles. He is currently a Partner with gunnercooke LLP, where he provides authoritative advice to businesses on all aspects of employment law, with particular expertise of operating within the heavily regulated financial services sector. Since joining gunnercooke, he has co-founded gunnercookeConsulting, a new-model management consultancy practice. He is also the Chairman of The Furniture Station, a north west based furniture re-use and recycle charity.

Gill Griffiths - Finance Director

With 20 years Chartered Accountancy experience and a certified member of the Association of Chartered Certified Accountants (ACCA) since 2003, Gill is delighted to join the management team at Intersol Global. Previously a member of the Small Business Team at Booth Ainsworth she is looking forward to working with the team to continuously develop and grow the business in coming years.

WE WORK WITH YOU!

Extraordinary Case Management applies in both private and public sectors. Our objective is to enable the delivery of ECM in three ways:

  • Training practitioners, supervisors, advisors, managers, and trainers
  • Working with institutions in the creation and development of:
    • their systems, processes, and procedures
    • their operational, supervisory and training capabilities
    • specialist teams, units and task forces
  • Providing:
    • consultancy, operational, and expert witness services in the conduct of investigations and investigative interviewing
    • specialist services in respect of evidence.

Our consultant practitioners and consultant academics bring to bear experience and expertise in the application of science in investigation, investigative interviewing, advising in investigations and investigative interviews, and the design and delivery of bespoke investigation and investigative interviewing training within the UK and across the world.

Illustrative contexts in which our consultant practitioners and consultant academics have enabled ECM include:

  • banking
  • accountancy
  • insurance
  • the telecommunications industry
  • the petrochemical industry
  • the food industry
  • the UK and overseas police services
  • central government (including the Home Office, Serious Fraud Office, intelligence and security agencies, revenue and customs, benefits and welfare agencies, regulatory bodies)
  • local government
  • standards authorities
  • the health sector
  • European Union agencies
  • UN institutions.