Conflict Mediation – just one outcome of Extraordinary Case Management (ECM®)

ECM® drives out many outcomes and solutions from a workplace ‘problem’. Mediation is just one option and is proving to be an increasingly popular and effective outcome from any case that has been managed ‘extraordinarily’. At Intersol we proudly engage with the very best to present a holistic solution and support for our clients. It’s what sets us apart from others in the market place.

Why Mediate?

Mediation is an effective way of resolving disputes. It is a forward-focused process aimed at finding common ground and positive outcomes. It provides an opportunity for the participants to be heard and empowers individuals to resolve their own conflict, without the involvement of the courts. The ‘win-lose’ outcome of litigation can be avoided in mediation process, with settlements that are mutually satisfactory to all participants, saving time, energy and money. The process is consensual and the participants decide whether an agreement can be reached and its terms. Any information shared by one participant, cannot be disclosed by the mediator to the other participant unless they have express permission. Any participant may withdraw from the mediation at any stage.

When and Where to Mediate?

The process of mediation is flexible and focuses on the needs and interests of the individuals who can mediate as soon as they are ready to talk about a resolution of their dispute.  What takes place during a mediation is confidential and cannot be used outside the process in any subsequent legal proceedings. Mediation can take place with, without or before the involvement of lawyers and before the issuance of any legal proceedings, or as directed by a court.There are no set rules as to where a mediation can take place. Usually, the process is held at a location agreed by the participants. Conference rooms at the Chambers of 9 Bedford Row are available to host mediations by arrangement.

What to Mediate?

Mediation can be used to resolve a wide range of disputes. These include community and neighbourhood issues, insurance matters, contractual claims, building or boundary disputes, landlord and tenant disagreements, professional negligence matters, to name just a few. The mediation process can be shaped to meet the needs of the participants and the particular details of the dispute. In short, flexibility is mediation’s greatest strength. Further, any information shared by one participant, cannot be disclosed by the mediator to the other participant unless they have express permission to do so. Any participant may withdraw from the mediation at any stage.

Gillian Higgins, a senior Intersol consultant, is an accredited civil and commercial mediator to international standard.  She is also a workplace and employment mediator. With 17 years experience of internal and international conflicts from an international criminal law perspective, Gillian is also expertly placed to advise on and mediate in complex, politically-sensitive conflicts. She also lectures on civil and commercial mediation as a member of the faculty of the London School of Mediation.

The link to her Mediation service can be found here: http://www.mediationofconflict.com/ and feel free to contact us at info@intersolglobal.com if you’d like an informal confidential discussion about the services we offer – it’s free!