When Safeguarding Case Management (SCM) Goes Wrong

By |2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , , , , |

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

Trauma informed remote interviewing of vulnerable witnesses

By |2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , |

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

Discipline Panel Training Awarded 7 CPD Points.

By |2020-05-20T14:27:45+00:00May 20th, 2020|Categories: CEO's Blog, Education, Legal Services, Products and Solutions, Training, University News|Tags: , , , , , , , |

Discipline Panel Training Awarded 7 CPD Points. Our online training for discipline panel members has been externally examined and been awarded 7hrs CPD points today. Developed in conjunction with The Hawkins Consultancy, this is the first step towards a comprehensive package to equip panel members with the skills and confidence to sit in judgement of civil discipline investigations that have potential to destroy lives and careers. As the world emerges from the perils of COVID 19 it is intended to complement this technical online training with a one day face to face practical day that will reinforce the learning and deliver [...]

What is Investigation Case Management? What Makes It Extraordinary?

By |2020-05-05T08:03:40+00:00May 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Do you or your organisation conduct investigations? Do you need to store and exchange information securely? Are your processes subject to scrutiny? Do you value your stake-holders welfare and well-being? Is risk and reputation management important to the business?  Yes, to any of the above? Read on!  What is an investigation?  An investigation is a thorough search for facts, especially those that are hidden or need to be sorted out in a complex situation. The goal of an investigation is usually to determine how or why something happened, not to apportion blame (Dictionary.com). Investigative skills are key cognitive areas of decision making that guide or [...]

Intersol and Polonious partner to deliver unique Investigation Case Management Solution (ICMS)

By |2020-04-28T11:45:51+00:00April 28th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Regulators, Sport, Training, Uncategorized, University News|Tags: , , , , , |

Intersol Global and Polonious are delighted to announce their strategic partnership to deliver an Investigation Case Management Solution to a range of global markets. The collaboration fuses the world class practical investigation expertise of Intersol with the technical knowledge and support of Polonious. Initial focus will be on safeguarding, sport and education, business areas in which both companies have an existing established footprint. Daniel Skeggs (pictured), UK representative of Polonious said: “We are delighted to announce this partnership, it will add significant value to investigations across many sectors. Following on from our successful deployments in religious and academic institutions in Australia we [...]

Business as (un)usual – Our online solution for workplace discipline investigations and virtual investigation meetings

By |2020-03-26T18:16:12+00:00March 26th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Business as (un)usual - Our online solution for workplace discipline investigations and virtual investigation meetings. It is a sad reality that even in times of catastrophic crisis there remains a demand to conduct workplace investigations. If anything it is even more vital that they are conducted with skill, sensitivity, and empathy, the crisis faced by all is challenging enough without added strains of inconsiderate and insensitive  investigation. It is equally critical that investigations already underway or awaiting outcomes are not neglected or overlooked, adding additional strain on those involved; long-term well-being and mental health must remain central to decision-making. Business continuity, [...]

Reporting serious sexual misconduct – crucial advice for students AND staff.

By |2020-03-12T13:39:38+00:00March 12th, 2020|Categories: CEO's Blog, Education, Professional Development, University News|Tags: , , , , , , , |

Reviewing the advice published by McAllister Olivarius and The 1752 Group a simple and obvious measure to improve service delivery to victims of sexual misconduct that might amount to a criminal offence came to mind and I can't believe we didn't think of it before. Maybe because sometimes you're so professionally absorbed that you need to take a step back to see the woods for the trees! If YOU decide to report such an incident to your institution and YOU decide that you want it investigated by them under their discipline code insist that the interviewer has a specialist qualification in [...]

AMOSSHE 2020 Winter Bulletin

By |2020-02-28T10:19:25+00:00February 28th, 2020|Categories: Investigative Interviewing, Products and Solutions, Professional Development, Training, University News|Tags: , , , , , , , |

AMOSSHE 2020 Winter Bulletin In this, our first contribution to AMOSSHE's seasonal bulletin, we focus on reassurance and rationale to explain how we maintain our independence and ethos in an area of business that is entering a transformational 'change' era. If you would like to understand more about how we support HE with training and investigation services, indeed share the learning from dozens of successful investigations, please contact the team at info@dev.intersolglobal.com The short bulletin can be read here  

Cambridge college head ‘steps back’ over handling of sex complaints

By |2020-02-23T19:40:37+00:00February 23rd, 2020|Categories: Investigative Interviewing, Products and Solutions, Professional Development, Training, University News|Tags: , , , , , , , |

Trinity Hall: Cambridge college head 'steps back' over handling of sex complaints The head of a Cambridge college has stepped back from his duties after allegations he mishandled a series of sexual misconduct complaints. Dr Jeremy Morris, the master of Trinity Hall, has agreed to move aside while an internal review into procedures is under way. It comes after both students and staff were accused of misconduct in recent years. Trinity Hall said the decision was subject to further consultation. Comment: Whilst there remains work to be done many institutions are starting to realise that these are issues that can no [...]

Intersol extend their investigation training, qualification, and operational reach into Scotland

By |2020-02-21T16:55:27+00:00February 21st, 2020|Categories: CEO's Blog, Conferences, Education, Training, University News|Tags: , , , , , |

Intersol extend their investigation training, qualification, and operational reach into Scotland. As a result of demand from Scottish Universities we have developed our service provision 'north of the border' with the recruitment of 3 new investigation associates in Scotland. Whilst the investigation principles and forensic psychology of people are broadly consistent the world over (perhaps with the odd cultural difference), this development will enable a more empathetic approach to the nuances of civil serious misconduct investigation in Scotland. As the team embark on their first investigation commission next week we wish them every success.               [...]