Join us on 27th January 2022 as our Ops Director Mick Confrey & Head of Learning John Crook host a free virtual workshop, discussing common investigation pitfalls & the importance of training. The workshop begins at 10am - 11.30am on the 27th November, to join, please sign-up for a free ticket by clicking here.
Intersol launch their new 3rd party outsourced investigation service. A £1.5 million reason to consider expert support with investigations.
*Intersol launch their new 3rd party outsourced investigation service. A £1.5 million reason to consider expert support with investigations, the cost of settlements with staff and students between 2016 and 2019, excluding legal costs, for just one UK University. 62% of all students have experienced sexual violence Serious sexual assault reports double in 4 years to over 3,500 since 2015 1,655 complaints of serious sexual misconduct by students and staff between 2017 and 2020, but only 2% felt satisfied with the reporting and investigation process Does your institution have an “investigatory process that is demonstrably fair, independent, and free from any [...]
Confirmation Bias – The value and Importance of ‘Neutral Language’ in Workplace/Discipline Investigations
Confirmation bias is perhaps the greatest nemesis of an investigator. It is a form of cognitive bias that involves favouring information that confirms previously existing beliefs. They not only impact how information is gathered but also influence how we interpret and recall information. For example, people who support or oppose a particular issue will not only seek information to support it they will also interpret news stories in a way that upholds their existing ideas. In an investigation, this can manifest itself in poor investigative interview questioning, and ‘edited’ notetaking. In contemporary society many will only follow people on social [...]
"Cardiac Unit Nearing Collapse". The part (not) played by fact-finding interviews. (Unreserved acknowledgement to The Times). Intersol are passionate about the critical part played by fact-finding meetings to inform reliable decision-making and inquiry outputs, a discipline professionally known as investigative interviewing. In statements reinforcing that message, London coroner Dr Fiona Wilcox was critical of a review into mortality rates at a leading cardiac surgery hospital, a review that has cost our NHS £millions let alone lives, careers, and reputations. As reported here by The Times, Dr Wilcox labelled the process “less than perfect”. She criticised the review team “throughout this case [...]
The grievance process begins with first establishing if the grievance can be resolved informally. In many cases, line managers shy away from trying to resolve examples of reported poor staff behaviour at the time they are reported or in some instances witnessed by the line manager themselves. The line manager sometimes takes the easier option of moving straight to advising the member of staff reporting the issue to submit a formal written grievance, therefore handing the responsibility of dealing with the issue to HR, who in turn then may have to seek out another manager to act as the investigator into [...]
“Every Picture Tells a Story…. or does it? Forensic Investigative Interviews Deliver Justice, NOT Pictures” (Ian Hynes CEO Intersol Global). In the month that the International Investigative Interviewing Group (iiirg) hosted its annual conference virtually for the first time, we thought the time was right to remind readers of the critical part forensic investigative interviewing plays in delivering safe and reliable outcomes that ensure justice for all. For a host of reasons, the role of CCTV, DNA, trace evidence, and digital records have come to play a major part in investigations, almost to the point that unless any of that evidence exists, there [...]
"Why am I asked such intrusive and personal questions when I’ve been raped or seriously sexually abused at work?" "Why is it essential that those interviewing victims of rape and sexual misconduct in the workplace are specialist investigators?" In this month’s Investigation Insights, our CEO, Ian Hynes, seeks to answer both those questions in the context of a criminal and civil (discipline) investigation. First, let’s set some context: · 1 in 6 women will be raped or sexually assaulted as adults · Only half of adult victims of rape will ever tell someone · Only 5% of victims will report to the authorities at the time [...]
What is an Investigation? The hunt for a ‘head on a stick’ or an impartial search for verifiable detail? We asked our CEO, Ian Hynes what Investigation means to him, from the perspective of Intersol Global who focus on training, qualifying, advising on, and conducting investigations across 8 sectors. Media sensationalism and stereotyping would have you believe the former, qualified, and skilled investigators the latter. Damage caused by the former mindset can potentially be irreparable, life, and career-altering, yet the investigation profession in the UK remains totally unregulated and anybody can set themselves up as an investigator with no qualification or experience. The [...]
As Universities recognise and respond to reports of sexual misconduct, the way that universities investigate reports of sexual misconduct has come under increasing scrutiny. Recent Freedom of Information Act requests has revealed that to meet the increasing requirements required to investigate these high stakes sensitive reports, some Universities have chosen to employ individual investigators from a specialist background at the cost of £35-50,000 per annum per investigator. Others have chosen to utilise the services of external investigations companies, such as Intersol Global. What are the differences Intersol Global brings universities over the option to employ individual investigators? Accessibility Intersol Global gives [...]
HR Poll displays how the role of an Investigator is misperceived Providers of Investigation & Investigative Interviewing Solutions A recent webinar hosted by ACAS and CIPD (see: https://www.youtube.com/watch?v=gbXlPlUkq_k&t=72s) reinforced the importance of informal resolutions and examined many of the “what to do’s” to ensure compliance with the ACAS investigation guidelines that endorse the principle of ‘fairness’ in workplace investigations. What it didn’t do was address the “How to do’s” Worryingly It also drove out the headline finding that almost half of the HR professionals in attendance thought that the role of the investigator is to GATHER [...]