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Thought for a Friday! Investigations and Interviewing

By |2020-02-17T16:52:49+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Law Enforcement, Professional Development, Seminars and Workshops, Training|

During a week when not a day has passed without reference to a workplace investigation, abuse of power, sexual assaults, reputations in tatters, lives ruined, and constant repetition of the hollow phrase: “We are commissioning an independent investigation”, have you reflected on the competence and qualifications of those charged with such onerous responsibility to actually conduct investigations and investigative interviews of those witnesses to, and suspects of, workplace misconduct? Workplace investigations are life altering, career threatening and high risk, yet are often allocated randomly to a middle manager based entirely on status within the company, irrelevant that they have had no [...]

Intersol attend CIPD 2017 Annual Conference

By |2019-12-19T10:38:05+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Conferences, Seminars and Workshops, Training|

And what a fruitful day it was! Having successfully launched their vocational accredited qualification for business managers to conduct workplace investigations it was particularly rewarding to engage with so many HR professionals at the CIPD Manchester conference today, particularly as the city is the spiritual home to so many Intersol partners! It was clear that there was an appetite for quality and competent investigation amongst many HR professionals – so topical when never a day slips by without yet another workplace conduct investigation debacle. Indeed so many professionals we met today observed just how often it was adjudged that a [...]

What is Investigative Interviewing in a Workplace Setting and what are some of the Business Benefits?

By |2020-02-17T16:53:16+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Seminars and Workshops, Training|

In their latest video Mick Confrey, COO of Intersol Global, explains about the application of this skill within the workplace and Ian Hynes, CEO gives a brief insight into just a few of the business benefits. These follow on from the Chairmans explanation of the concept of Extraordinary Case Management (ECM®) and can be seen here: https://www.youtube.com/watch?v=V8zqxLI6AIkANDt=20s https://www.youtube.com/watch?v=YVqPq_UKAO8ANDt=6s https://www.youtube.com/watch?v=FFiLvEPXMCE If you want to know more about how Intersol can help your business or just need a bit of advice please feel free to contact for a free and confidential chat. Intersol can boast a team of subject matter experts who are [...]

Another example of poor workplace investigation

By |2019-12-19T10:26:45+00:00July 2nd, 2018|Categories: Investigative Interviewing, Seminars and Workshops, Training|

“An employment tribunal has awarded £19,500 for injury to feelings to a zero hours worker who was subjected to gender harassment. While the harassment was not of the very worst type, there were certain aggravating features which merited a high award. The claimant was particularly vulnerable due to her young age and fragile mental health. Also, the perfunctory nature of the employer’s investigation, followed by its protracted and ultimately inadequate way of dealing with the problem, magnified the effect of the harassment on the claimant. (Southern v Britannia Hotels Ltd and another ET/1800507/14.)” (Ack: Practical Law Employment) “When an employment tribunal [...]

Intersol Global save company £000’s and protect reputation – A case study.

By |2019-12-19T10:19:50+00:00July 2nd, 2018|Categories: CEO's Blog, Investigative Interviewing, Products and Solutions, Professional Development, Seminars and Workshops, Training|

Towards the end of 2017 a North West company were faced with a dilemma, suspecting a board member of serious professional misconduct, and approached a national law firm for external employment advice and support. In turn the law firm commissioned Intersol to undertake the workplace enquiries, investigation meetings, and submit an investigation report. The investigation was complex and it was vital that the process was robust yet ethical and transparent as risk to the organisation was potentially huge in terms of cost and reputation if not conducted professionally and competently. Intersol dedicated subject matter experts to the investigation, driven by their [...]

Investigative Interviewing – Level 3 Accreditation – Unit 1

By |2020-02-17T16:46:42+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Investigative Interviewing, Law Enforcement, Professional Development, Seminars and Workshops, Training|

Now that they’ve moved into their new Head Office in South Manchester, recognising that many institutions have neither the capacity or resilience of larger ‘entities’, and responding to widespread demand, Intersol are able to offer Unit 1 of this unique qualification to a wider audience and certificate an understanding of the principles of fact-finding investigative interviews. This unit can be ‘banked’ for 6 months and complemented by Unit 2 (a further 2 days) to achieve the full level 3 accreditation.Delivered onsite at our offices within DeVere Cheadle House, this presents a great opportunity to work with and learn from the worlds [...]

Managing Workplace Conversations – Intersol accredit the accreditors!

By |2020-02-17T16:50:29+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Law Enforcement, Products and Solutions, Professional Development, Seminars and Workshops|

Skillsfirst Awards are delighted to get requests and referrals from new and existing clients wanting us to support the development of qualifications, especially for niche markets. Here Mick Confrey, COO Intersol Global, explains how our two organisations have worked together to develop the IIC3 Level 3 Certificate in Investigative Interviewing (RQF), the first of it’s kind ! Together, Intersol Global and Skillsfirst Awards developed the first qualification of its kind, the IIC3 Level 3 Certificate in Investigative Interviewing (RQF). The qualification is built of two units: Understanding Investigative Interviewing and, Gathering Information and Evidence Using Investigative Interviewing. “Having developed the qualification, [...]

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