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Intersol CEO Presents at Rail Health and Safety Conference. (Paying for investigation training? – Don’t just certificate – accredit!)

By |2020-02-17T16:44:27+00:00July 2nd, 2019|Categories: Investigative Interviewing, Seminars and Workshops, Training|

Ian Hynes, CEO of Intersol Global, was delighted to be invited back to the annual rail health and safety conference hosted by IOSH. Presenting a workshop on the business benefits of managing difficult health and safety conversations in the industry the most rewarding accolade was that of a health and safety director who commented that he’d “learned more about investigation and investigative interviewing in this short workshop than over 25 years in the health and safety industry”.  So what’s the difference? Simple – it’s our team that is ‘the difference that makes the difference’ .  First and foremost, every team member, including board [...]

Intersol and Indico formalise their strategic partnership

By |2020-02-17T16:46:00+00:00December 10th, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Seminars and Workshops, Training|

The worlds cutting edge evidence recording solution has partnered with the worlds leading investigative interviewing practitioners to deliver 'Extraordinary Case Management' (ECM®) converting information into evidence and helping you to professionalise your investigations today to protect scrutiny of them tomorrow. Some facts about written note-taking v digital recording: After only seconds the accuracy and completeness of written notes starts to fail as the fallibility of memory kicks in. The notetaker will only record what they think is relevant (inner editor) Listening skills are degraded significantly when written notes are taken The interviewee will provide 'clipped' responses Vital information and risk can [...]

“Best Training Day Ever”

By |2020-02-17T16:45:34+00:00November 1st, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Professional Development, Seminars and Workshops, Training|

Testimonies don't get much better than these - "One of the most engaging training days I've ever been fortunate enough to attend". If you or your team might benefit from coaching on how to manage those difficult workplace conversations and meetings give us a call and we can explain how we can help. One of the recurring benefits according to feedback is that delegates go away empowered and confident and decision makers can be more confident of detail, accuracy, and facts. Well done and thank you Mick and John.

“Universities Accused of Failing to Tackle Sexual Misconduct” (Guardian March 2018)

By |2019-12-19T10:51:34+00:00October 29th, 2018|Categories: CEO's Blog, Conferences, Investigative Interviewing, Products and Solutions, Professional Development, Seminars and Workshops, Training|

"Universities Accused of Failing to Tackle Sexual Misconduct" (Guardian March 2018) As reported in a series of investigative articles by The Guardian including: https://www.theguardian.com/world/2018/mar/28/uk-universities-accused-failing-tackle-sexual-misconduct We are delighted to be supporting Universities UK (UUK) in their endeavours to tackle the complex challenges presented by such serious misconduct. Though 'sexual misconduct' is the 'sexy' element that will inevitably attract media attention serious misconduct extends to any behaviour that may amount to criminal offending (see Pinsent Masons advice document). What's important is the balance between recognising the discipline context of the investigation with a nod of acknowledgement that it could 'go criminal' at [...]

Confidentiality Agreements and NDA’s – Valuable tools or license to re-offend?

By |2019-12-19T10:51:02+00:00October 24th, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Law Enforcement, Seminars and Workshops, Training|

Confidentiality Agreements and NDA's - Valuable tools or license to re-offend? Prompted by a piece in 'People Management' at: https://www.peoplemanagement.co.uk/news/articles/top-universities-paid-more-than-15-million-settlement-agreements-last-year I cannot help but wonder how many more victims of serious offending, from rapes, sexual assaults, fraud through to bullying, harassment, and other HR violations, have resulted due to poor investigation and knee jerk short-termism reaction from HR and legal? Putting the central tenet of this article, cost, aside for a moment, what about the impact on your people? Open-source evidence from the sporting world to education, business to entertainment, underpins that such agreements have created many hundreds of 'victims', some [...]

Intersol accredit the accreditors!

By |2019-12-19T10:48:41+00:00October 4th, 2018|Categories: Investigative Interviewing, Products and Solutions, Seminars and Workshops, Training|

Intersol accredit the accreditors! When Skillsfirst quality RQF assessors attended a training course for lawyers being delivered by Intersol they were so impressed that they awarded us Direct Claims status. Arguably more significantly they immediately commissioned a course for their own managers! Skillsfirst thus became the first and only training management entity to accredit their own staff to conduct 'fact-finding' meetings in the workplace (investigative interviews). Spinning out from this delivery, at the suggestion of Skillsfirst, is a level 3 accreditation in "Managing Difficult Conversations". If you or your company would like more information how this skillset adds value and saves [...]

Managing Difficult Legal Conversations – an introduction to the world of forensic investigative interviewing for lawyers and paralegals

By |2019-12-19T10:47:33+00:00October 3rd, 2018|Categories: Seminars and Workshops, Training|

Managing Difficult Legal Conversations - an introduction to the world of forensic investigative interviewing for lawyers and paralegals. Do you write out lists of questions before an interview? Want to understand how this loses critical information and detail? Come and meet our SMT at a FREE seminar event at Greater Manchester Chamber of Commerce at 5pm Thursday 4th October 2018. Light refreshments provided. Contact info@dev.intersolglobal.com to confirm attendance

Managing university misconduct cases that might constitute a criminal offence – conducting inquiries and investigations in higher education

By |2019-12-19T10:46:35+00:00October 1st, 2018|Categories: CEO's Blog, Investigative Interviewing, Professional Development, Seminars and Workshops, Training|

Managing university misconduct cases that might constitute a criminal offence - conducting inquiries and investigations in higher education. 30 Oct 2018, 09:30 - 15:30, UUK, 20, Tavistock Square, London, WC1H 9HQ. A best practice masterclass on conducting inquiries and investigations in higher education. Following on from a successful workshop on 20 July which looked at the implementation of a case management process from 'end-to-end' drawing on the experience of Keele University, this masterclass focuses on managing inquiries and investigations, which is a critical part of case management and will support institutions in 'how to do it'. The landscape is complicated by the [...]

Intersol CEO to Present to North Manchester Health and Safety Group (NMHSAG)

By |2019-12-19T10:44:25+00:00September 28th, 2018|Categories: Conferences, Investigative Interviewing, Seminars and Workshops, Training|

Intersol CEO to Present to North Manchester Health and Safety Group (NMHSAG) NMHSAG meet bi-monthly and are open to anyone who has an interest in Health AND Safety at Work, especially useful to SMEs. The meetings provide a positive opportunity for learning and updating HANDS information via presentations, speakers, group discussions, QANDA session and networking. The group is a member of Safety Groups UK and affiliated to RoSPA. Following a fantastically well received workshop at the 2018 annual IOSH conference in Birmingham, Ian Hynes, Intersol Global CEO, will present at the next NMHSAG meeting on Thursday 18th October 2018. The topic will be [...]

Groundbreaking Development for Investigation

By |2019-12-19T10:40:52+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Law Enforcement, Products and Solutions, Seminars and Workshops, Training|

In a context of (well-founded) increasing negative criticism of investigation quality Intersol are particularly pleased to announce that today sees the rollout of an innovative programme to equip managers at Virgin Trains with the skills and competencies to conduct workplace investigations so that risk is identified, money saved, and reputation enhanced. Intersol Global have teamed up with Virgin and Skillsfirst to design and deliver the first vocationally accredited investigative interviewing qualification in the world relevant to their roles. In keeping with the class-leading ethos of Virgin Intersol deliver non-technical skills that will enable and empower staff to conduct ‘Extraordinary Conversation Management’ that [...]

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