When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]
Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]
Business as (un)usual – Our online solution for workplace discipline investigations and virtual investigation meetings
Business as (un)usual - Our online solution for workplace discipline investigations and virtual investigation meetings. It is a sad reality that even in times of catastrophic crisis there remains a demand to conduct workplace investigations. If anything it is even more vital that they are conducted with skill, sensitivity, and empathy, the crisis faced by all is challenging enough without added strains of inconsiderate and insensitive investigation. It is equally critical that investigations already underway or awaiting outcomes are not neglected or overlooked, adding additional strain on those involved; long-term well-being and mental health must remain central to decision-making. Business continuity, [...]
On Thursday 5th March 2020 a fiercely critical report was released in respect of how Save the Children let down its staff by its poor handling of sexual harassment and inappropriate behaviour. The Charity Commission found that there were weaknesses in the workplace culture, that complainants were let down by the charity, the handling of investigations found to be grossly inadequate and that the management had a corrosive impact on the workforce. In other findings: When staff raised issues against the charity’s CEO in recent years, the management failed to follow their own processes and procedures Complaints were ignored or even [...]
Congratulations to Queensland Dept of Agriculture and Fisheries The latest cohort from the Queensland Department of Agriculture and Fisheries have today completed an advanced investigative interview course in Brisbane, Australia. Facilitated by our COO and Case manager, Mick Confrey, the course reflects the only investigative interviewing course in the world that has been externally accredited as a qualification as opposed to self-certification and received excellent feedback from all delegates. Are you a regulatory that values investing in staff? Do you want to set the standard from the top? Do you believe that investigators with the power to change lives should be [...]
University Investigations - An Interview With Intersol Globals CEO “IAN HYNES is the CEO of Intersol Global and we’ve spent 30 minutes capturing some insight into the world of the Intersol Investigation Case Management System. We were curious to understand how Ian and the team remain impartial within the many Sectors that they are partnering with. We’re lucky that we have experts within the ever challenging and demanding HE Sector. Each month, we will spend 30 minutes interviewing colleagues and partners, making a difference in the sector. Ian and the team will be hosting a practical ‘Taster session’ around redacted case [...]
Collaboratively Improving University Student and Staff Safety. Student and staff wellbeing is rightly high on the agenda of all UK Universities in 2020 and why we're excitedly looking forward to delivering a keynote at this conference and hosting a 2 hour practical workshop to explore the first actions to be considered when serious misconduct which might amount to criminality is reported. Learn from real life redacted case studies, the sector has had years of being advised 'what to do', come with us on an investigation journey with insight into the 'how to do it'! Only a few places left. Best of [...]
Tougher sanctions for Universities that fail to tackle the growing problem of sexual misconduct and harassment.
Tougher sanctions for Universities that fail to tackle the growing problem of sexual misconduct and harassment The Office for Students (OfS) today released their ‘statement of expectations’ covering the processes, policies and systems they expect providers to have in place and proposals for sanctions on Universities who fail to tackle harassment and sexual misconduct. Significantly the proposals expect providers to investigate complaints made in relation to any of its registered students and that “the investigation process should be demonstrably fair, independent, and free from any reasonable perception of bias”, and that “all panel members should be appropriately trained in handling complaints [...]
Sexual Offence Investigation In Australasian Universities. Are you alarmed at the standard of investigation in your university? Is safety of your students of paramount concern? Have you experience of discipline hearings in Higher education? Do you manage high risk university investigations? The Australasian University Safer Community Conference (AUSCC) is an opportunity for practitioners in the university behavioural assessment and safer community space to increase their knowledge, skills and techniques in threat assessment and investigations, and to provide opportunities to establish and build professional networks. AUSCC is a joint initiative of Monash University and the University of the Sunshine Coast. AUSCC [...]
Investigative Interviewing – To Record Investigative Interviews or Not? Intersol Global Partner With Indico Systems.
Having been the project business lead to successfully design and rollout the entire server based investigative interviewing recording solutions for a major Metropolitan police force, the author is delighted to announce that by aligning strategically with Indico they are enabled to provide a peerless holistic interviewing solution for clients worldwide. Intersols world class expert practitioners combine with Indico technology to provide a discreet forensic interview service at their new UK HQ. Seen below are the CEOs of both companies following a review visit to secure vital feedback following almost 5 years of use. The CEO of Intersol, Ian Hynes, is pictured [...]