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Rape Prosecution Process

By |2021-11-03T18:01:05+00:00November 3rd, 2021|Categories: CEO's Blog, Investigative Interviewing, Law Enforcement, Legal Services, Professional Development|Tags: , , , , , |

Rape Prosecution Process Whilst we are not directly involved in the investigation of rape to the criminal standard of proof, we are very much involved in its investigation to the civil standard (known as balance of probabilities) in discipline investigations. It is therefore crucial to understand ALL the moving parts of rape investigation case management, and maintain a 'weather-eye' on the potential for an investigation to 'go criminal'. IF you opt to go to the police and report, this is an excellent summary of the process that follows if and when your case reaches the CPS. Note the repeated reference to [...]

Corporate lawyers qualify to interview witnesses.

By |2020-09-11T16:45:51+00:00September 11th, 2020|Categories: CEO's Blog, Education, Legal Services, Products and Solutions, Professional Development, Safeguarding|

Public inquiries and investigations: handling witness evidence "Witnesses called before a proposed public inquiry into the UK's handling of the coronavirus pandemic will have to be treated professionally and sensitively if the inquiry is to be a success. In order to deliver reliability, witnesses must be treated sensitively and 'forensically' interviewed to ensure the integrity of the interview and the accuracy of the evidence; and to avoid re-traumatising them". The words of Julian Diaz-Rainey, partner at Pinsent Masons, the global law firm with whom we've had the pleasure to work with for several years now on behalf of Manchester City FCs [...]

Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®)

By |2020-08-07T13:47:35+00:00August 7th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Sport|Tags: , , , , , |

Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®) Another piece in the investigation case management jigsaw. Intersol Global and Say So are delighted to announce a strategic partnership that adds yet more value to investigation case management, delivering even more extraordinary results for businesses keen to manage risk and reduce cost whilst improving service and ensuring compliance. At their first meeting both entities immediately identified that they shared ethical values and philosophy; that people, healthy positive culture, and reputation were the greatest asset of any organisation. Shaun Keep, founding director at Say So said: “The [...]

When Safeguarding Case Management (SCM) Goes Wrong

By |2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , , , , |

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

Trauma informed remote interviewing of vulnerable witnesses

By |2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , |

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

Skillsfirst revalidate our self-awarding status

By |2020-06-01T12:37:24+00:00June 1st, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training|Tags: , , |

Skillsfirst revalidate our self-awarding status. Following recent annual inspection, we are delighted that we have again successfully met the regulatory criteria to be a Skillsfirst Awards, Recognised Centre (number 205.001). This means that Intersol can continue to award the Level 3 Certificate in Investigative Interviewing, IIC3. Inadequate and ill-informed investigative interviewing can destroy careers and lives, even cost them. This is why this qualification should be the minimum expectation of anybody entrusted with this heavy responsibility. We have proportionately and relevantly adapted this training making it meaningful for any business sector that conducts meetings to identify reliable facts and detail. If [...]

NEW! University Discipline Panel Training

By |2020-05-19T14:31:52+00:00May 19th, 2020|Categories: CEO's Blog, Education, Products and Solutions, Professional Development, Training|

NEW! University Discipline Panel Training Do you hold discipline panel hearings? Do you sit on a discipline panel? Do you want to understand the role and responsibility of a panel member better? "YES"? Then this new online training session is for you. Discipline panel hearings are the final stage of an investigation case management process (barring an appeal) and decisions reached have been known to destroy lives and careers if not cost them. Responding to requests from HEIs Intersol have partnered with a barrister, Nick Hawkins, who has a wealth of experience of discipline hearings in a civil context, to deliver [...]

What is Investigation Case Management? What Makes It Extraordinary?

By |2020-05-05T08:03:40+00:00May 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Do you or your organisation conduct investigations? Do you need to store and exchange information securely? Are your processes subject to scrutiny? Do you value your stake-holders welfare and well-being? Is risk and reputation management important to the business?  Yes, to any of the above? Read on!  What is an investigation?  An investigation is a thorough search for facts, especially those that are hidden or need to be sorted out in a complex situation. The goal of an investigation is usually to determine how or why something happened, not to apportion blame (Dictionary.com). Investigative skills are key cognitive areas of decision making that guide or [...]

Covid 19. Attitude and Behaviour – Betaris Box

By |2020-03-28T18:04:00+00:00March 28th, 2020|Categories: CEO's Blog, Professional Development, Uncategorized|

Covid 19. Attitude and Behaviour - Betaris Box Never has a psychological learning model been so appropriate than in the extraordinary times the world now faces and whether Betaris is a person or place remains debatable. But what has Betaris got to do with the Covid 19 pandemic? What isn't debatable is that once you grasp the principles of this model and moderate your attitudes and behaviours accordingly, the impact on your life and those around you has the potential to be life-changing. That MY attitude and behaviour has potential to impact and reflect itself and effect YOUR attitude and behaviour [...]

Business as (un)usual – Our online solution for workplace discipline investigations and virtual investigation meetings

By |2020-03-26T18:16:12+00:00March 26th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Business as (un)usual - Our online solution for workplace discipline investigations and virtual investigation meetings. It is a sad reality that even in times of catastrophic crisis there remains a demand to conduct workplace investigations. If anything it is even more vital that they are conducted with skill, sensitivity, and empathy, the crisis faced by all is challenging enough without added strains of inconsiderate and insensitive  investigation. It is equally critical that investigations already underway or awaiting outcomes are not neglected or overlooked, adding additional strain on those involved; long-term well-being and mental health must remain central to decision-making. Business continuity, [...]

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