Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®)

By |2020-08-07T13:47:35+00:00August 7th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Sport|Tags: , , , , , |

Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®) Another piece in the investigation case management jigsaw. Intersol Global and Say So are delighted to announce a strategic partnership that adds yet more value to investigation case management, delivering even more extraordinary results for businesses keen to manage risk and reduce cost whilst improving service and ensuring compliance. At their first meeting both entities immediately identified that they shared ethical values and philosophy; that people, healthy positive culture, and reputation were the greatest asset of any organisation. Shaun Keep, founding director at Say So said: “The [...]

When Safeguarding Case Management (SCM) Goes Wrong

By |2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , , , , |

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

Trauma informed remote interviewing of vulnerable witnesses

By |2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , |

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

Skillsfirst revalidate our self-awarding status

By |2020-06-01T12:37:24+00:00June 1st, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training|Tags: , , |

Skillsfirst revalidate our self-awarding status. Following recent annual inspection, we are delighted that we have again successfully met the regulatory criteria to be a Skillsfirst Awards, Recognised Centre (number 205.001). This means that Intersol can continue to award the Level 3 Certificate in Investigative Interviewing, IIC3. Inadequate and ill-informed investigative interviewing can destroy careers and lives, even cost them. This is why this qualification should be the minimum expectation of anybody entrusted with this heavy responsibility. We have proportionately and relevantly adapted this training making it meaningful for any business sector that conducts meetings to identify reliable facts and detail. If [...]

NEW! University Discipline Panel Training

By |2020-05-19T14:31:52+00:00May 19th, 2020|Categories: CEO's Blog, Education, Products and Solutions, Professional Development, Training|

NEW! University Discipline Panel Training Do you hold discipline panel hearings? Do you sit on a discipline panel? Do you want to understand the role and responsibility of a panel member better? "YES"? Then this new online training session is for you. Discipline panel hearings are the final stage of an investigation case management process (barring an appeal) and decisions reached have been known to destroy lives and careers if not cost them. Responding to requests from HEIs Intersol have partnered with a barrister, Nick Hawkins, who has a wealth of experience of discipline hearings in a civil context, to deliver [...]

What is Investigation Case Management? What Makes It Extraordinary?

By |2020-05-05T08:03:40+00:00May 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Do you or your organisation conduct investigations? Do you need to store and exchange information securely? Are your processes subject to scrutiny? Do you value your stake-holders welfare and well-being? Is risk and reputation management important to the business?  Yes, to any of the above? Read on!  What is an investigation?  An investigation is a thorough search for facts, especially those that are hidden or need to be sorted out in a complex situation. The goal of an investigation is usually to determine how or why something happened, not to apportion blame (Dictionary.com). Investigative skills are key cognitive areas of decision making that guide or [...]

Covid 19. Attitude and Behaviour – Betaris Box

By |2020-03-28T18:04:00+00:00March 28th, 2020|Categories: CEO's Blog, Professional Development, Uncategorized|

Covid 19. Attitude and Behaviour - Betaris Box Never has a psychological learning model been so appropriate than in the extraordinary times the world now faces and whether Betaris is a person or place remains debatable. But what has Betaris got to do with the Covid 19 pandemic? What isn't debatable is that once you grasp the principles of this model and moderate your attitudes and behaviours accordingly, the impact on your life and those around you has the potential to be life-changing. That MY attitude and behaviour has potential to impact and reflect itself and effect YOUR attitude and behaviour [...]

Business as (un)usual – Our online solution for workplace discipline investigations and virtual investigation meetings

By |2020-03-26T18:16:12+00:00March 26th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Business as (un)usual - Our online solution for workplace discipline investigations and virtual investigation meetings. It is a sad reality that even in times of catastrophic crisis there remains a demand to conduct workplace investigations. If anything it is even more vital that they are conducted with skill, sensitivity, and empathy, the crisis faced by all is challenging enough without added strains of inconsiderate and insensitive  investigation. It is equally critical that investigations already underway or awaiting outcomes are not neglected or overlooked, adding additional strain on those involved; long-term well-being and mental health must remain central to decision-making. Business continuity, [...]

Reporting serious sexual misconduct – crucial advice for students AND staff.

By |2020-03-12T13:39:38+00:00March 12th, 2020|Categories: CEO's Blog, Education, Professional Development, University News|Tags: , , , , , , , |

Reviewing the advice published by McAllister Olivarius and The 1752 Group a simple and obvious measure to improve service delivery to victims of sexual misconduct that might amount to a criminal offence came to mind and I can't believe we didn't think of it before. Maybe because sometimes you're so professionally absorbed that you need to take a step back to see the woods for the trees! If YOU decide to report such an incident to your institution and YOU decide that you want it investigated by them under their discipline code insist that the interviewer has a specialist qualification in [...]

Save the Children ‘let down’ staff and public over sexual misconduct claims

By |2020-03-11T09:49:49+00:00March 11th, 2020|Categories: CEO's Blog, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Training|

On Thursday 5th March 2020 a fiercely critical report was released in respect of how Save the Children let down its staff by its poor handling of sexual harassment and inappropriate behaviour. The Charity Commission found that there were weaknesses in the workplace culture, that complainants were let down by the charity, the handling of investigations found to be grossly inadequate and that the management had a corrosive impact on the workforce. In other findings: When staff raised issues against the charity’s CEO in recent years, the management failed to follow their own processes and procedures Complaints were ignored or even [...]