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Racial Harassment – why recruiting the right investigators matters

By |2021-03-08T15:18:13+00:00February 12th, 2021|Categories: Audit and Compliance, CEO's Blog, Education, Financial Services, Health, Health and Safety, Human Resources, Investigative Interviewing, Legal Services, Products and Solutions|Tags: , , , , , , |

Racial Harassment - why recruiting the right investigator's matters. At Intersol Global (investigations) we go to great lengths to recruit investigators from diverse backgrounds that are the very best at what they do. It matters because it's of paramount importance when planning and preparing for investigations and workplace investigation meetings to enable the best chance to develop rapport and empathy with others. Without those qualities, the product will be necessarily limited. It was with great pleasure therefore that we received this fabulous feedback this week, feedback that underscores the culture we're determined to foster at Intersol: “I am really thankful to [...]

A guide to empathy, rapport & trust in the workplace

By |2021-02-02T17:08:03+00:00February 1st, 2021|Categories: Investigative Interviewing, Training|

As we enter Sexual abuse and sexual violence awareness week 2021 it presents an opportunity to better understand how empathy, rapport, and trust during workplace investigation meetings will do so much to support and deliver reliable outcomes for victims. Mick Confrey, Intersol chief operations officer, shares the experience of conducting hundreds of workplace cognitive interviews.  A key skill of an investigator conducting investigation meetings/interviews with persons reporting traumatic events is their ability to support and empower the person to give their account of events at their pace and in the order, they choose to relay the reported events. At the same [...]

When Safeguarding Case Management (SCM) Goes Wrong

By |2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , , , , |

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

Trauma informed remote interviewing of vulnerable witnesses

By |2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , |

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

Skillsfirst revalidate our self-awarding status

By |2020-06-01T12:37:24+00:00June 1st, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training|Tags: , , |

Skillsfirst revalidate our self-awarding status. Following recent annual inspection, we are delighted that we have again successfully met the regulatory criteria to be a Skillsfirst Awards, Recognised Centre (number 205.001). This means that Intersol can continue to award the Level 3 Certificate in Investigative Interviewing, IIC3. Inadequate and ill-informed investigative interviewing can destroy careers and lives, even cost them. This is why this qualification should be the minimum expectation of anybody entrusted with this heavy responsibility. We have proportionately and relevantly adapted this training making it meaningful for any business sector that conducts meetings to identify reliable facts and detail. If [...]

What is Investigation Case Management? What Makes It Extraordinary?

By |2020-05-05T08:03:40+00:00May 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Do you or your organisation conduct investigations? Do you need to store and exchange information securely? Are your processes subject to scrutiny? Do you value your stake-holders welfare and well-being? Is risk and reputation management important to the business?  Yes, to any of the above? Read on!  What is an investigation?  An investigation is a thorough search for facts, especially those that are hidden or need to be sorted out in a complex situation. The goal of an investigation is usually to determine how or why something happened, not to apportion blame (Dictionary.com). Investigative skills are key cognitive areas of decision making that guide or [...]

Intersol and Polonious partner to deliver unique Investigation Case Management Solution (ICMS)

By |2020-04-28T11:45:51+00:00April 28th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Regulators, Sport, Training, Uncategorized, University News|Tags: , , , , , |

Intersol Global and Polonious are delighted to announce their strategic partnership to deliver an Investigation Case Management Solution to a range of global markets. The collaboration fuses the world class practical investigation expertise of Intersol with the technical knowledge and support of Polonious. Initial focus will be on safeguarding, sport and education, business areas in which both companies have an existing established footprint. Daniel Skeggs (pictured), UK representative of Polonious said: “We are delighted to announce this partnership, it will add significant value to investigations across many sectors. Following on from our successful deployments in religious and academic institutions in Australia we [...]

Business as (un)usual – Our online solution for workplace discipline investigations and virtual investigation meetings

By |2020-03-26T18:16:12+00:00March 26th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, Uncategorized, University News|Tags: , , , , , , , |

Business as (un)usual - Our online solution for workplace discipline investigations and virtual investigation meetings. It is a sad reality that even in times of catastrophic crisis there remains a demand to conduct workplace investigations. If anything it is even more vital that they are conducted with skill, sensitivity, and empathy, the crisis faced by all is challenging enough without added strains of inconsiderate and insensitive  investigation. It is equally critical that investigations already underway or awaiting outcomes are not neglected or overlooked, adding additional strain on those involved; long-term well-being and mental health must remain central to decision-making. Business continuity, [...]

AMOSSHE 2020 Winter Bulletin

By |2020-02-28T10:19:25+00:00February 28th, 2020|Categories: Investigative Interviewing, Products and Solutions, Professional Development, Training, University News|Tags: , , , , , , , |

AMOSSHE 2020 Winter Bulletin In this, our first contribution to AMOSSHE's seasonal bulletin, we focus on reassurance and rationale to explain how we maintain our independence and ethos in an area of business that is entering a transformational 'change' era. If you would like to understand more about how we support HE with training and investigation services, indeed share the learning from dozens of successful investigations, please contact the team at info@dev.intersolglobal.com The short bulletin can be read here  

Congratulations to Queensland Dept of Agriculture and Fisheries

By |2020-02-28T09:19:53+00:00February 28th, 2020|Categories: Investigative Interviewing, Law Enforcement, Products and Solutions, Professional Development, Seminars and Workshops, Training|Tags: , , , |

Congratulations to Queensland Dept of Agriculture and Fisheries The latest cohort from the Queensland Department of Agriculture and Fisheries have today completed an advanced investigative interview course in Brisbane, Australia. Facilitated by our COO and Case manager, Mick Confrey, the course reflects the only investigative interviewing course in the world that has been externally accredited as a qualification as opposed to self-certification and received excellent feedback from all delegates. Are you a regulatory that values investing in staff? Do you want to set the standard from the top? Do you believe that investigators with the power to change lives should be [...]

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