Not the opinion of the team at Intersol but that of a delegate a recent training session, Michael Handley an accountant from Flow Cloud Accountants who has given us permission to use detail from his tweets following the course: Do you have to handle difficult conversations? Do you worry about challenging upwards, sideways, or downwards? Are you a decision-maker that relies of fact, accuracy and detail? Are you an investigator conducting workplace inquiries? Have you ever been stuck for words or wondered where to go next in a conversation? Worried that your boss might ask hard questions that you've overlooked? [...]
Testimonies don't get much better than these - "One of the most engaging training days I've ever been fortunate enough to attend". If you or your team might benefit from coaching on how to manage those difficult workplace conversations and meetings give us a call and we can explain how we can help. One of the recurring benefits according to feedback is that delegates go away empowered and confident and decision makers can be more confident of detail, accuracy, and facts. Well done and thank you Mick and John.
In collaboration with Harold Sharpe Accountants we are delighted to launch our new course for the profession with the objective of developing skills to support professionals to manage those everyday difficult conversations that are so often crucial to effective decision-making and positive business outcomes. Intersol COO, Mick Confrey, and lead trainer John Crook have developed a CPD accredited package designed for accountants and auditors that will give a glimpse into the world of forensic investigation, particularly forensic interviewing, and how these skills combine to better enable 'Extraordinary Case Management' (ECM®). The training will focus on investigation skills, questioning style and [...]
Confidentiality Agreements and NDA's - Valuable tools or license to re-offend? Prompted by a piece in 'People Management' at: https://www.peoplemanagement.co.uk/news/articles/top-universities-paid-more-than-15-million-settlement-agreements-last-year I cannot help but wonder how many more victims of serious offending, from rapes, sexual assaults, fraud through to bullying, harassment, and other HR violations, have resulted due to poor investigation and knee jerk short-termism reaction from HR and legal? Putting the central tenet of this article, cost, aside for a moment, what about the impact on your people? Open-source evidence from the sporting world to education, business to entertainment, underpins that such agreements have created many hundreds of 'victims', some [...]
In a context of (well-founded) increasing negative criticism of investigation quality Intersol are particularly pleased to announce that today sees the rollout of an innovative programme to equip managers at Virgin Trains with the skills and competencies to conduct workplace investigations so that risk is identified, money saved, and reputation enhanced. Intersol Global have teamed up with Virgin and Skillsfirst to design and deliver the first vocationally accredited investigative interviewing qualification in the world relevant to their roles. In keeping with the class-leading ethos of Virgin Intersol deliver non-technical skills that will enable and empower staff to conduct ‘Extraordinary Conversation Management’ that [...]
Manage those difficult conversations! Do you conduct workplace meetings or any ‘conversation’ to elicit accurate and reliable detail and facts? Do you want your decisions and outcomes to be based on solid foundations? Do you want to save money, stop wasting time, and boost reputation and confidence? Yes? Conversation Management is your answer – contact us at firstname.lastname@example.org to understand how we can do all this, and more, WITH you, not by lecturing AT you!
What is Investigative Interviewing in a Workplace Setting and what are some of the Business Benefits?
In their latest video Mick Confrey, COO of Intersol Global, explains about the application of this skill within the workplace and Ian Hynes, CEO gives a brief insight into just a few of the business benefits. These follow on from the Chairmans explanation of the concept of Extraordinary Case Management (ECM®) and can be seen here: https://www.youtube.com/watch?v=V8zqxLI6AIkANDt=20s https://www.youtube.com/watch?v=YVqPq_UKAO8ANDt=6s https://www.youtube.com/watch?v=FFiLvEPXMCE If you want to know more about how Intersol can help your business or just need a bit of advice please feel free to contact for a free and confidential chat. Intersol can boast a team of subject matter experts who are [...]
North West based Intersol Global, design and deliver the worlds first accredited and regulated training to conduct workplace ‘investigative’ interviews.
Virgin trains east coast (VTEC), recognising the many business benefits for health and safety, HR, staff development, and reliable decision-making, worked with Intersol to contextualise course content and roll out the training to 15 staff as stage 1 of a broader strategic plan to better equip teams with the skills to conduct reliable and meaningful workplace meetings and enquiries – The first in the world to achieve the accreditation. Intersol have since gone on to deliver the same accreditation to Pinsent Masons lawyers, supporting them to achieve another ‘world-first’ for corporate lawyers and set them apart from other law firms, and are [...]
Intersol are delighted to host a series of ‘open’ 2-day workshops at their new in-house training venue in South Manchester. Designed specifically with SMEs, sole traders, and individuals in mind these workshops are an ideal introduction into the world of workplace investigation and fact-finding interviews, enabling you to manage those difficult conversations and meetings more effectively, confidently, and productively. Attracting meaningful accreditation and a platform to a level 3 OFQUAL regulated award see the following link on the Intersol Utube channel for more detail : https://www.youtube.com/watch?v=HSg-JOf41gY
Skillsfirst Awards are delighted to get requests and referrals from new and existing clients wanting us to support the development of qualifications, especially for niche markets. Here Mick Confrey, COO Intersol Global, explains how our two organisations have worked together to develop the IIC3 Level 3 Certificate in Investigative Interviewing (RQF), the first of it’s kind ! Together, Intersol Global and Skillsfirst Awards developed the first qualification of its kind, the IIC3 Level 3 Certificate in Investigative Interviewing (RQF). The qualification is built of two units: Understanding Investigative Interviewing and, Gathering Information and Evidence Using Investigative Interviewing. “Having developed the qualification, [...]