Managing Difficult Legal Conversations – An introduction to the world of forensic investigative interviewing for lawyers and paralegals

By |2019-12-19T10:43:30+00:00December 19th, 2019|Categories: Audit and Compliance, CEO's Blog, Conferences, Financial Services, Investigative Interviewing, Law Enforcement, Products and Solutions, Professional Development|

Managing Difficult Legal Conversations - An introduction to the world of forensic investigative interviewing for lawyers and paralegals. Are you in the legal profession? Yes Then join us at 5pm - 7pm Thursday 4th October 2018 at Manchester Chamber of Commerce (GMCC), Elliot House, 151 Deansgate, Manchester. M3 3WD for a FREE workshop and networking event including drinks and nibbles! Investigations alter lives and, on occasion, cost them if poorly conducted. All legal professionals take part in fact-finding meetings (investigative interviews), the outcomes of which are pivotal to well-informed decision-making and risk management. ‘Meetings’ might be with colleagues, employees, clients; often with key witnesses to [...]

Intersol and Indico formalise their strategic partnership

By |2019-12-19T11:00:07+00:00December 10th, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Seminars and Workshops, Training|

The worlds cutting edge evidence recording solution has partnered with the worlds leading investigative interviewing practitioners to deliver 'Extraordinary Case Management' (ECM®) converting information into evidence and helping you to professionalise your investigations today to protect scrutiny of them tomorrow. Some facts about written note-taking v digital recording: After only seconds the accuracy and completeness of written notes starts to fail as the fallibility of memory kicks in. The notetaker will only record what they think is relevant (inner editor) Listening skills are degraded significantly when written notes are taken The interviewee will provide 'clipped' responses Vital information and risk can [...]

“One of the best training days ever”

By |2019-12-19T10:55:59+00:00November 26th, 2018|Categories: Audit and Compliance, CEO's Blog, Conferences, Financial Services, Investigative Interviewing, Law Enforcement|

Not the opinion of the team at Intersol but that of a delegate a recent training session, Michael Handley an accountant from Flow Cloud Accountants who has given us permission to use detail from his tweets following the course: Do you have to handle difficult conversations? Do you worry about challenging upwards, sideways, or downwards? Are you a decision-maker that relies of fact, accuracy and detail? Are you an investigator conducting workplace inquiries? Have you ever been stuck for words or wondered where to go next in a conversation? Worried that your boss might ask hard questions that you've overlooked? [...]

“Best Training Day Ever”

By |2019-12-19T10:55:05+00:00November 1st, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Professional Development, Seminars and Workshops, Training|

Testimonies don't get much better than these - "One of the most engaging training days I've ever been fortunate enough to attend". If you or your team might benefit from coaching on how to manage those difficult workplace conversations and meetings give us a call and we can explain how we can help. One of the recurring benefits according to feedback is that delegates go away empowered and confident and decision makers can be more confident of detail, accuracy, and facts. Well done and thank you Mick and John.

Managing Difficult Workplace Conversations for Auditors and Accountants

By |2019-12-19T10:53:32+00:00November 1st, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Professional Development|

In collaboration with Harold Sharpe Accountants we are delighted to launch our new course for the profession with the objective of developing skills to support professionals to manage those everyday difficult conversations that are so often crucial to effective decision-making and positive business outcomes. Intersol COO, Mick Confrey, and lead trainer John Crook have developed a CPD accredited package designed for accountants and auditors that will give a glimpse into the world of forensic investigation, particularly forensic interviewing, and how these skills combine to better enable 'Extraordinary Case Management' (ECM®). The training will focus on investigation skills, questioning style and [...]

Confidentiality Agreements and NDA’s – Valuable tools or license to re-offend?

By |2019-12-19T10:51:02+00:00October 24th, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Law Enforcement, Seminars and Workshops, Training|

Confidentiality Agreements and NDA's - Valuable tools or license to re-offend? Prompted by a piece in 'People Management' at: https://www.peoplemanagement.co.uk/news/articles/top-universities-paid-more-than-15-million-settlement-agreements-last-year I cannot help but wonder how many more victims of serious offending, from rapes, sexual assaults, fraud through to bullying, harassment, and other HR violations, have resulted due to poor investigation and knee jerk short-termism reaction from HR and legal? Putting the central tenet of this article, cost, aside for a moment, what about the impact on your people? Open-source evidence from the sporting world to education, business to entertainment, underpins that such agreements have created many hundreds of 'victims', some [...]

Groundbreaking Development for Investigation

By |2019-12-19T10:40:52+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Law Enforcement, Products and Solutions, Seminars and Workshops, Training|

In a context of (well-founded) increasing negative criticism of investigation quality Intersol are particularly pleased to announce that today sees the rollout of an innovative programme to equip managers at Virgin Trains with the skills and competencies to conduct workplace investigations so that risk is identified, money saved, and reputation enhanced. Intersol Global have teamed up with Virgin and Skillsfirst to design and deliver the first vocationally accredited investigative interviewing qualification in the world relevant to their roles. In keeping with the class-leading ethos of Virgin Intersol deliver non-technical skills that will enable and empower staff to conduct ‘Extraordinary Conversation Management’ that [...]

Manage those difficult conversations!

By |2019-12-19T10:38:48+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Law Enforcement|

Manage those difficult conversations! Do you conduct workplace meetings or any ‘conversation’ to elicit accurate and reliable detail and facts? Do you want your decisions and outcomes to be based on solid foundations? Do you want to save money, stop wasting time, and boost reputation and confidence? Yes? Conversation Management is your answer – contact us at info@intersolglobal.com to understand how we can do all this, and more, WITH you, not by lecturing AT you!

What is Investigative Interviewing in a Workplace Setting and what are some of the Business Benefits?

By |2019-12-19T10:31:41+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Seminars and Workshops, Training|

In their latest video Mick Confrey, COO of Intersol Global, explains about the application of this skill within the workplace and Ian Hynes, CEO gives a brief insight into just a few of the business benefits. These follow on from the Chairmans explanation of the concept of Extraordinary Case Management (ECM®) and can be seen here: https://www.youtube.com/watch?v=V8zqxLI6AIk&t=20s https://www.youtube.com/watch?v=YVqPq_UKAO8&t=6s https://www.youtube.com/watch?v=FFiLvEPXMCE If you want to know more about how Intersol can help your business or just need a bit of advice please feel free to contact for a free and confidential chat. Intersol can boast a team of subject matter experts who are [...]

North West based Intersol Global, design and deliver the worlds first accredited and regulated training to conduct workplace ‘investigative’ interviews.

By |2019-12-19T10:15:36+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Conferences, Financial Services, Investigative Interviewing, Law Enforcement, Products and Solutions, Professional Development, Training|

Virgin trains east coast (VTEC), recognising the many business benefits for health and safety, HR, staff development, and reliable decision-making, worked with Intersol to contextualise course content and roll out the training to 15 staff as stage 1 of a broader strategic plan to better equip teams with the skills to conduct reliable and meaningful workplace meetings and enquiries – The first in the world to achieve the accreditation. Intersol have since gone on to deliver the same accreditation to Pinsent Masons lawyers, supporting them to achieve another ‘world-first’ for corporate lawyers and set them apart from other law firms, and are [...]