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Intersol Global Support 25% of the Top 100 UK Universities with Investigations

By |2022-11-14T09:13:42+00:00November 14th, 2022|Categories: Education|

The recent Sunday Times ‘Good University Guide 2023’ ranks all UK universities in a performance league table, Oxford heading that list as we move to 2023, see article here. Intersol Global is privileged to have supported 6 of the Top 10 UK universities with externally impartial investigation services since entering this sector in 2018. Furthermore, we have delivered investigation support and services to 25% of the top 100 universities in the UK, supporting them to deliver on the Office for Students' expectations. “We thought we knew what an investigation was, and how to conduct and manage one. This training shone a [...]

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Intersol launch their new 3rd party outsourced investigation service. A £1.5 million reason to consider expert support with investigations.

By |2021-11-25T07:41:41+00:00November 24th, 2021|Categories: CEO's Blog, Education, Uncategorized|Tags: , , , , , , , , |

*Intersol launch their new 3rd party outsourced investigation service. A £1.5 million reason to consider expert support with investigations, the cost of settlements with staff and students between 2016 and 2019, excluding legal costs, for just one UK University. 62% of all students have experienced sexual violence Serious sexual assault reports double in 4 years to over 3,500 since 2015 1,655 complaints of serious sexual misconduct by students and staff between 2017 and 2020, but only 2% felt satisfied with the reporting and investigation process Does your institution have an “investigatory process that is demonstrably fair, independent, and free from any [...]

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Another University Trained by Intersol

By |2021-10-08T17:57:28+00:00October 8th, 2021|Categories: Education|

Another University Trained by Intersol Intersol's L&D director, John Crook, and COO, Mick Confrey, delivered face to face investigation training to two more UK universities this week in support of their initiatives to deliver a safer learning environment for young people and comply with the Office for Students statement of expectations. Crucially, the the training delivered is externally accredited and regulated, and underpinned by contemporary practice, we don't 'mark our own homework' and are scrutinised annually to ensure quality and relevance. Is your training provider an accredited learning provider or do they print their own 'certificates of attendance'? Three things make [...]

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Independent Investigation Services for Higher Education

By |2021-09-28T15:54:40+00:00September 28th, 2021|Categories: Education|Tags: , , , , , , , |

Independent Investigation Services for Higher Education. "Higher Education providers should have a fair, clear and accessible approach to taking action in response to reports and disclosures. This includes an investigation process that is demonstrably fair, independent, and free from reasonable perception of bias". (Office for Students statement of expectations, 2021). "Investigators MUST be appropriately trained, experienced, and trauma informed. They should be independent of parties involved and aware of the impact of biases". (Humphreys & Towl. Addressing Student Violence In Higher Education). "Investigations should be carried out by an independent investigator, trained in trauma-informed investigation techniques and in handling sexual misconduct [...]

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Racial Harassment – why recruiting the right investigators matters

By |2021-03-08T15:18:13+00:00February 12th, 2021|Categories: Audit and Compliance, CEO's Blog, Education, Financial Services, Health, Health and Safety, Human Resources, Investigative Interviewing, Legal Services, Products and Solutions|Tags: , , , , , , |

Racial Harassment - why recruiting the right investigator's matters. At Intersol Global (investigations) we go to great lengths to recruit investigators from diverse backgrounds that are the very best at what they do. It matters because it's of paramount importance when planning and preparing for investigations and workplace investigation meetings to enable the best chance to develop rapport and empathy with others. Without those qualities, the product will be necessarily limited. It was with great pleasure therefore that we received this fabulous feedback this week, feedback that underscores the culture we're determined to foster at Intersol: “I am really thankful to [...]

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Universities UK calls for urgent action on racial harassment in higher education

By |2020-11-25T12:49:48+00:00November 25th, 2020|Categories: CEO's Blog, Education, Uncategorized, University News|Tags: , , , , , , , |

Universities UK calls for urgent action on racial harassment in higher education Rapid action required to eradicate racial harassment for all students and staff Practical recommendations for all leaders to implement as soon as possible Senior leaders encouraged to improve awareness of concepts including white privilege and allyship On Tuesday 24 November 2020 Universities UK (UUK) published a new set of recommendations designed to decisively tackle racial harassment as part of efforts to address racial inequality in UK higher education. The resulting recommendations include practical steps that all university leaders can implement immediately: Publicly commit priority status to tackling racial harassment [...]

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Corporate lawyers qualify to interview witnesses.

By |2020-09-11T16:45:51+00:00September 11th, 2020|Categories: CEO's Blog, Education, Legal Services, Products and Solutions, Professional Development, Safeguarding|

Public inquiries and investigations: handling witness evidence "Witnesses called before a proposed public inquiry into the UK's handling of the coronavirus pandemic will have to be treated professionally and sensitively if the inquiry is to be a success. In order to deliver reliability, witnesses must be treated sensitively and 'forensically' interviewed to ensure the integrity of the interview and the accuracy of the evidence; and to avoid re-traumatising them". The words of Julian Diaz-Rainey, partner at Pinsent Masons, the global law firm with whom we've had the pleasure to work with for several years now on behalf of Manchester City FCs [...]

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Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®)

By |2020-08-07T13:47:35+00:00August 7th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Education, Financial Services, Health, Health and Safety, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Sport|Tags: , , , , , |

Intersol Global and ‘Say So’ partner to deliver even more Extraordinary Case Management (ECM®) Another piece in the investigation case management jigsaw. Intersol Global and Say So are delighted to announce a strategic partnership that adds yet more value to investigation case management, delivering even more extraordinary results for businesses keen to manage risk and reduce cost whilst improving service and ensuring compliance. At their first meeting both entities immediately identified that they shared ethical values and philosophy; that people, healthy positive culture, and reputation were the greatest asset of any organisation. Shaun Keep, founding director at Say So said: “The [...]

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When Safeguarding Case Management (SCM) Goes Wrong

By |2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , , , , |

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

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Trauma informed remote interviewing of vulnerable witnesses

By |2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , |

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

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