Victim of Domestic Violence or Serious Sexual Assault?

Your memory is a crime scene and merits all the protection afforded to a physical crime scene.

The Issues

Domestic abuse and serious sexual assault offences frequently present unique challenges insofar as some ‘survivors’ are not immediately confident enough to formally report events, are intimidated not to do so, have little confidence in the authorities, or, as in this case, are unable to do so due to the nature of injuries inflicted.

The passage of time has a real impact on criminal investigations: memory fades, is contaminated by external influence, becomes distorted, less accessible, and accuracy decreases (Penrod et al 1982. Wixted & Ebbeson, 1991 & 1997. Goldsmith et al 2005). Moreover, the criminal justice system offers little in the way of support for sterile, forensic recall of events. Indeed, this sets victims up for failure when under cross-examination by a skilled advocate of Active Defence (Hope & Hynes 2011).

If and when the witness decides to report, a tortuous process often follows during which they travel a Criminal Justice ‘conveyor belt’ that does little to support their forensic recall of events, indeed sets them up for failure when under cross examination by a skilled advocate of active defence (Hope & Hynes 2011).

A team of forensic psychology academics and practitioners from Intersol researched, developed, piloted, and rolled-out a procedure called the ‘Self-Administered Interview (SAI). The SAI is a powerful investigative tool that is used to elicit comprehensive initial statements, quickly and efficiently. It takes the form a booklet that includes a standardised protocol of clear instructions and questions that enable witnesses to provide their own written statement (this may include sketches and any other evidence). The SAI has been proven to enhance and inoculate memory from external influence, and ‘cold-storing’ the detail until it’s needed. The SAI is ideal for use when a traditional interview is not immediately possible.

The case of Lady A demonstrates the use of the SAI, see attached case study – IT IS REAL – and if you’d like to know more please contact the team at Intersol Global ( Similarly if you’ve any contacts in Government, Health, of the 3rd Sector who might benefit from this scientifically proved product please refer them to us.

Case Study: SAI Case Study


Capacity in the Family Court: difficult decisions

Capacity in the context of family proceedings raises some complex issues – this seminar explores these with some case studies covering basic principles and how these are applied.

On behalf of a valued associate see here for more details and booking arrangements: Capacity Flyer 8mar18 (1)

North West based Intersol Global, design and deliver the worlds first accredited and regulated training to conduct workplace ‘investigative’ interviews.

Virgin trains east coast (VTEC), recognising the many business benefits for health and safety, HR, staff development, and reliable decision-making, worked with Intersol to contextualise course content and roll out the training to 15 staff as stage 1 of a broader strategic plan to better equip teams with the skills to conduct reliable and meaningful workplace meetings and enquiries – The first in the world to achieve the accreditation.

Intersol have since gone on to deliver the same accreditation to Pinsent Masons lawyers, supporting them to achieve another ‘world-first’ for corporate lawyers and set them apart from other law firms, and are looking forward to another ‘first’, delivering the qualification to UK Regulator throughout 2018.

Feedback from both was universally excellent. For examples see:

Workplace investigations change lives and effect reputation, don’t assume everyone can conduct them.

We work with HR, regulators, lawyers, financial services, GRC, education, and the third sector supporting them with investigation and interview training, advice, delivery of skills that ensure delivery of Extraordinary Case Management (ECM©).

If you or your company value informed business decision-making based on accuracy, fact, and detail, and would like to manage difficult conversations better please contact Intersol at for more details and an informal and discreet conversation.

Intersol CEO, Ian Hynes, a regular presenter to VTEC and IOSH health and safety conferences is pictured (right) together with Ian Prosser (HM Inspector of rail) and David Horne (VTEC MD) presenting delegates with accreditation certificates at VTECs annual safety conference in York.

Intersol CEO Presents at Rail Health and Safety Conference. (Paying for investigation training? – Don’t just certificate – accredit!)

Ian Hynes, CEO of Intersol Global, was delighted to be invited back to the annual rail health and safety conference hosted by IOSH. Presenting a workshop on the business benefits of managing difficult health and safety conversations in the industry the most rewarding accolade was that of a health and safety director who commented that he’d “learned more about investigation and investigative interviewing in this short workshop than over 25 years in the health and safety industry”. 

So what’s the difference? Simple – it’s our team that is ‘the difference that makes the difference’ . 

First and foremost, every team member, including board level, are world leading subject matter experts who ‘practice what they preach’. Vital to our success is currency, relevancy, and competency.

If you or your company is investing in investigation or interviewing training, strategy, or tactical advice, make sure it’s being delivered by competent expert practitioners. Consider asking 3 questions:

  1. When did ‘they’ last conduct a high-stakes investigation?
  2. When did ‘they’ last conduct a high-stakes investigative interview?
  3. Is your training regulated and accredited?

Incompetent investigation and investigative interviewing not only wastes money, it damages lives and reputations irretrievably.

If you’re paying for training – don’t just certificate – accredit!

Contact if you’d like to know more about managing difficult workplace conversations.

Terrorist Interviewing set back decades (if not centuries!) HIG to be abandoned?

Iron Maidens, Ducking Stools, and the Judas Cradle were abandoned in civilised society centuries ago, thankfully confined to Dark Museums and history but re-kindled with modern day water-boarding, only banned 10 years ago in 2006 by the US administration when it was realised that the reliability, accuracy and value of such methods was seriously flawed.

Indeed in August 2016 the UN advocated the interviewing methodology developed in the UK that relies so much more on rapport building and reciprocity to achieve reliable outcomes. Even that was preceded in history by Scharff, a second world war Lutwaffe officer,  who advocated and deployed non violent rapport based interrogation of US prisoners of war to great effect.

The US administration (Obama) created the High-Interest Detainee Interrogation Group (HIG) a little under a decade ago in recognition of the folly of torture, bringing together a range of security agencies combining to put into practice contemporary forensic psychology interviewing research. If the report in Politico and the comments by key personnel in social media and their actions are to be believed then it would seem that the HIG is ‘withering on the vine’, a significant setback to research and practice.

Diplomatically avoiding comment on specific interviewing ‘models’ in the US, suffice to say that any combination of the words ‘torture’, ‘interrogation’, ‘confession’ should raise the ‘red flag’ of caution as to the reliability of the output from an investigative interview- not automatically debarring it but certainly meriting close scrutiny. Align this with a resistance to (at least) audio record interviews and you can be sure that its a toxic mix.

The team at Intersol were pivotal in developing and applying the PEACE ‘framework’ of interviewing first introduced in the UK in 1992 and continue to refine and practice it today. Similarly the introduction of audio and visually recording interviews of BOTH suspects and witnesses, tools and methodology that not only minimises the chance of miscarriages of justice but maximises the value and reliability of interview output.

The author encourages any reader ‘raising an eyebrow’ at the mention of miscarriages of justice to reflect that miscarriages cut both ways, that for every miscarriage the real murderer, rapist, or terrorist remains at liberty to wreak more havoc.

Full article courtesy of can be read here:



Intersols CEO had the pleasure some years ago to work briefly with Adele Gladman, Director of Safeguarding Children Training and Cosultancy, on a training project addressing, somewhat prophetically, the emerging threat of abuse of power by those in positions of control to enable sexual offending.

Adele has gone on to develop her safeguarding consultancy and has asked for support to promote their event:

Making Justice Work for Victims of Child Sexual Abuse and Exploitation, a unique 1 day conference which gives those attending the chance to see the criminal justice system like you have never seen it before. This is an event which is relevant for all those services supporting vulnerable child witnesses and historical victims, as well as those working within the criminal justice system. We are thrilled to have the support of the Chief Constable of West Yorkshire who will be opening the event as well as a range of high profile speakers- survivors and their family members, senior representatives from central government, survivors, highly experienced practitioners, and academia sharing their practical experience and the latest research. In sharing innovative work across the UK, this conference offers true value for money, enabling participants to gain unique insights from a range of perspectives to take back into practice.

Full details and bookings to attend can be made via this link:



Intersol attend CIPD 2017 Annual Conference

And what a fruitful day it was!

Having successfully launched their vocational accredited qualification for business managers to conduct workplace investigations it was particularly rewarding to engage with so many HR professionals at the CIPD Manchester conference today, particularly as the city is the spiritual home to so many Intersol partners!

It was clear that there was an appetite for quality and competent investigation amongst many HR professionals – so topical when never a day slips by without yet another workplace conduct investigation debacle. Indeed so many professionals we met today observed just how often it was adjudged that a tribunal outcome was correct whilst the processes employed were fundamentally flawed – leading to financial penalties accordingly.

The author is well placed to observe the need for professionalisation of the way HR conduct investigations having very recently sat across the table from a senior manager and their HR manager as a ‘friend’ during the ‘investigative interview’ of an employee, witnessing first hand the many areas for improvement. Robust deconstruction of the HR ‘case’ secured the (now ex) employee a £15k uplift in personal settlement, whilst in another case Intersols’ robustly ethical support of the HR function and company lawyer to investigate and manage a case ‘extraordinarily’ enabled a net business cost settlement saving approaching £50,000!

Intersol look forward to progressing many of the promising contacts made today and wish every success to the CIPD hosts, exhibitors, and delegates.

Thanks for a great conference and all the networking opportunities it presents.

If you (or anybody you know) would be interested in how to save your business tens of thousands of pounds please don’t hesitate to contact us at



Do you participate in fact-finding workplace meetings?

Have you ever been asked to conduct a workplace investigation?

Have you ever had to make a business decision based on fact and detail?

Intersol Global are the world-leading experts in investigation and interviewing, working in partnership with any entity that relies on accuracy, detail, and facts to best inform critical decision-making.

Commissioned globally within financial services, audit, HR, legal sector, and regulators, we combine subject matter expertise, psychology, and non-technical skills to enable the:

  • addition of value and quality outcomes
  • mitigation of risk and enhancement of reputation
  • reduction in costs
  • improvement of staff confidence
  • total engagement of stakeholders

Developing practitioners who think and act proactively: preventing, rather than reacting to, the unwanted and the potentially catastrophic.

By professionalising your today Intersol Global will become the chosen partner and provider of Extraordinary Case Management (ECM®) to protect your tomorrow.

ECM® will become The Mark of Investigation Quality.

If you want to understand more how our team of award winning experts can add value to your business just call or email

Intersol CEO Invited to Speak at Annual IOSH Food and Drink Industry Conference

With renewed focus on food crimes and health and safety of the industry, Intersol CEO has been invited to address the annual conference of the industry on the topic: ‘Managing Difficult Conversations in the Food and Drink Industry’.

The theme of the conference is ‘Food for Thought’ and details are as follows:

Tuesday 10 – Wednesday 11 October, The Oxford Belfry, Milton Common, Thame, Oxfordshire, OX9 2JW

Conference brochure here: National food and drink manufacturing conference brochure 2017


Intersol Launch U-Tube Channel

As the 2017 International Investigative Interviewing Group (iiirg) conference gets underway in Monterey, California, Intersol are delighted to launch their U-tube channel with a debut video of their Chairman, Professor Eric Shepherd, explaining their concept of Extraordinary Case Management (ECM®) and how it is the ‘difference that makes the difference’. The channel will be populated with snippets of helpful tips for anyone with involvement in ‘fact-finding’ processes (investigations!) who values detail and accuracy.

Watch it here and subscribe for future updates: