When Safeguarding Case Management (SCM) Goes Wrong

By |2020-06-15T18:25:11+00:00June 15th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Safeguarding, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , , , , |

When Safeguarding Case Management (SCM) Goes Wrong When safeguarding goes wrong the consequences are frequently catastrophic and life-changing. Whether it's sports, education, charities, health, or the workplace, there is no shortage of examples of the devastating impact of sub-standard Safeguarding Case Management (SCM). Increasing commissions to review SCM highlight the inter-dependancies of proactive and reactive phases of SCM. Only when the proactive goes wrong or is found wanting is the relationship between them scrutinised and the reactive phase triggered. That phase is NOT just about apportioning blame, 'putting a head on a stick', it is as much about WHY something has [...]

Trauma informed remote interviewing of vulnerable witnesses

By |2020-06-05T11:32:10+00:00June 5th, 2020|Categories: Audit and Compliance, Audit and GRC, CEO's Blog, Conferences, Education, Financial Services, Health, Health and Safety, Investigative Interviewing, Law Enforcement, Legal Services, Products and Solutions, Professional Development, Regulators, Seminars and Workshops, Sport, Training, University News|Tags: , , , , , , |

Trauma informed remote interviewing of vulnerable witnesses At a time when interviewing key witnesses face to face is particularly challenging this short paper highlights some specific challenges when that witness is vulnerable, particularly in the context of trauma informed investigation. Much has been discussed on webinars about the benefits and pitfalls of remote interviewing and it is not unreasonable to think that there will be pressure post-Covid to conduct many more interviews 'virtually' to secure savings and efficiencies, and rightly so. However, there must always remain those instances when there is no substitute for the benefits and well-being secured by face [...]

Intersol extend their investigation training, qualification, and operational reach into Scotland

By |2020-02-21T16:55:27+00:00February 21st, 2020|Categories: CEO's Blog, Conferences, Education, Training, University News|Tags: , , , , , |

Intersol extend their investigation training, qualification, and operational reach into Scotland. As a result of demand from Scottish Universities we have developed our service provision 'north of the border' with the recruitment of 3 new investigation associates in Scotland. Whilst the investigation principles and forensic psychology of people are broadly consistent the world over (perhaps with the odd cultural difference), this development will enable a more empathetic approach to the nuances of civil serious misconduct investigation in Scotland. As the team embark on their first investigation commission next week we wish them every success.               [...]

AMOSSHE Winter Conference – Mental Health and Wellbeing

By |2020-02-17T16:42:24+00:00February 12th, 2020|Categories: CEO's Blog, Conferences, Education|Tags: , , , , , |

AMOSSHE Winter Conference - Mental Health and Wellbeing  Intersol are delighted to sponsor AMOSSHE and their valuable work throughout 2020 and our CEO, Ian Hynes, and CFO, Philip Adlem, have been busy making the final plans to attend their sold-out Winter Conference in Bath later this week. The dreadful cost to mental health and wellbeing of NOT conducting discipline investigations empathetically, thoroughly, and fairly to determine reliable outcomes is often incalculable. Those adversely affected by inappropriate investigation methods and process not only include reporting and reported students but extends to those members of staff charged with the heavy responsibility of conducting [...]

University Investigations – An Interview With Intersol Globals CEO

By |2020-01-21T14:08:59+00:00January 21st, 2020|Categories: CEO's Blog, Conferences, Investigative Interviewing, Products and Solutions, Professional Development, Seminars and Workshops, Training, University News|Tags: , , , , |

University Investigations - An Interview With Intersol Globals CEO “IAN HYNES is the CEO of Intersol Global and we’ve spent 30 minutes capturing some insight into the world of the Intersol Investigation Case Management System. We were curious to understand how Ian and the team remain impartial within the many Sectors that they are partnering with. We’re lucky that we have experts within the ever challenging and demanding HE Sector. Each month, we will spend 30 minutes interviewing colleagues and partners, making a difference in the sector. Ian and the team will be hosting a practical ‘Taster session’ around redacted case [...]

Collaboratively Improving University Student and Staff Safety.

By |2020-02-17T16:42:50+00:00January 17th, 2020|Categories: CEO's Blog, Conferences, Investigative Interviewing, Products and Solutions, Professional Development, Seminars and Workshops, Training|Tags: , , , , |

Collaboratively Improving University Student and Staff Safety. Student and staff wellbeing is rightly high on the agenda of all UK Universities in 2020 and why we're excitedly looking forward to delivering a keynote at this conference and hosting a 2 hour practical workshop to explore the first actions to be considered when serious misconduct which might amount to criminality is reported. Learn from real life redacted case studies, the sector has had years of being advised 'what to do', come with us on an investigation journey with insight into the 'how to do it'! Only a few places left. Best of [...]

Managing Difficult Legal Conversations – An introduction to the world of forensic investigative interviewing for lawyers and paralegals

By |2020-02-17T16:49:09+00:00December 19th, 2019|Categories: Audit and Compliance, CEO's Blog, Conferences, Financial Services, Investigative Interviewing, Law Enforcement, Products and Solutions, Professional Development|

Managing Difficult Legal Conversations - An introduction to the world of forensic investigative interviewing for lawyers and paralegals. Are you in the legal profession? Yes Then join us at 5pm - 7pm Thursday 4th October 2018 at Manchester Chamber of Commerce (GMCC), Elliot House, 151 Deansgate, Manchester. M3 3WD for a FREE workshop and networking event including drinks and nibbles! Investigations alter lives and, on occasion, cost them if poorly conducted. All legal professionals take part in fact-finding meetings (investigative interviews), the outcomes of which are pivotal to well-informed decision-making and risk management. ‘Meetings’ might be with colleagues, employees, clients; often with key witnesses to [...]

Making Justice Work for Victims of Child Sexual Abuse and Exploitation

By |2019-12-19T10:37:12+00:00July 2nd, 2019|Categories: CEO's Blog, Conferences|

Intersols CEO had the pleasure some years ago to work briefly with Adele Gladman, Director of Safeguarding Children Training and Cosultancy, on a training project addressing, somewhat prophetically, the emerging threat of abuse of power by those in positions of control to enable sexual offending. Adele has gone on to develop her safeguarding consultancy and has asked for support to promote their event: Making Justice Work for Victims of Child Sexual Abuse and Exploitation, a unique 1 day conference which gives those attending the chance to see the criminal justice system like you have never seen it before. This is an [...]

“One of the best training days ever”

By |2020-02-17T16:52:18+00:00November 26th, 2018|Categories: Audit and Compliance, CEO's Blog, Conferences, Financial Services, Investigative Interviewing, Law Enforcement|

Not the opinion of the team at Intersol but that of a delegate a recent training session, Michael Handley an accountant from Flow Cloud Accountants who has given us permission to use detail from his tweets following the course: Do you have to handle difficult conversations? Do you worry about challenging upwards, sideways, or downwards? Are you a decision-maker that relies of fact, accuracy and detail? Are you an investigator conducting workplace inquiries? Have you ever been stuck for words or wondered where to go next in a conversation? Worried that your boss might ask hard questions that you've overlooked? [...]

“Universities Accused of Failing to Tackle Sexual Misconduct” (Guardian March 2018)

By |2019-12-19T10:51:34+00:00October 29th, 2018|Categories: CEO's Blog, Conferences, Investigative Interviewing, Products and Solutions, Professional Development, Seminars and Workshops, Training|

"Universities Accused of Failing to Tackle Sexual Misconduct" (Guardian March 2018) As reported in a series of investigative articles by The Guardian including: https://www.theguardian.com/world/2018/mar/28/uk-universities-accused-failing-tackle-sexual-misconduct We are delighted to be supporting Universities UK (UUK) in their endeavours to tackle the complex challenges presented by such serious misconduct. Though 'sexual misconduct' is the 'sexy' element that will inevitably attract media attention serious misconduct extends to any behaviour that may amount to criminal offending (see Pinsent Masons advice document). What's important is the balance between recognising the discipline context of the investigation with a nod of acknowledgement that it could 'go criminal' at [...]