About Ian Hynes

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So far Ian Hynes has created 66 blog entries.

Workplace Conduct Investigations v Private Investigation

By |2023-03-17T17:22:07+00:00March 17th, 2023|Categories: Human Resources, Investigative Interviewing, Law Enforcement, Training|Tags: |

Workplace Conduct Investigations v Private Investigation To answer a few recent queries. Intersol Global are not Private Investigators. We do not conduct covert operations, surveillance, serve court papers, or undertake matrimonial dispute investigation. Our purpose is to deliver highly reliable and ethical workplace discipline investigation outcomes. We act as external impartial investigators for a variety of institutions We are a team of trauma-informed investigators, qualified to conduct reliable and detailed fact-finding investigations and reach conclusions based on the civil standard balance of probabilities. We investigate ethically, empathetically, proportionately, and relevantly, treating all parties equally and with respect. Where appropriate we offer [...]


By |2022-05-04T13:53:50+00:00May 4th, 2022|Categories: Human Resources, Legal Services|Tags: , , , , , , , |

INVESTIGATING THE VIEWING OF PORN IN THE WORKPLACE. Keely Rushmore, employment partner at Keystone Law, writes in an article in People Management: “The employer should hold investigation meetings with the employee and any relevant witnesses, and, if there is sufficient evidence, it should invite the employee to a disciplinary meeting,” she said, noting that failing to do this could lead to an unfair dismissal claim, even if the behaviour was gross misconduct". BUT, what qualifies 'you' to manage those investigation meetings, known as 'investigative interviewing' in the professional investigation world? These are 'forensic' meetings, meetings that have capacity to destroy lives, [...]

Achieving Best Evidence in Criminal Proceedings

By |2022-02-02T18:21:40+00:00February 2nd, 2022|Categories: Uncategorized|Tags: , , , , , , , , , |

Achieving Best Evidence in Criminal Proceedings What has this got to do with civil proceedings I hear you ask! Plenty I would suggest! This latest revision, the first for over a decade and published earlier this week, takes account of developments in the 'science' of investigative interviewing and is another step forward to prevent miscarriages of justice arising from poor (forensic) interviewing of witnesses. It's not likely to eliminate them entirely but the education phase continues! Big thank you to all those working tirelessly to deliver outstanding service to victims and witnesses. At Intersol, the team have historically been key to [...]

Intersol launch their new 3rd party outsourced investigation service. A £1.5 million reason to consider expert support with investigations.

By |2021-11-25T07:41:41+00:00November 24th, 2021|Categories: CEO's Blog, Education, Uncategorized|Tags: , , , , , , , , |

*Intersol launch their new 3rd party outsourced investigation service. A £1.5 million reason to consider expert support with investigations, the cost of settlements with staff and students between 2016 and 2019, excluding legal costs, for just one UK University. 62% of all students have experienced sexual violence Serious sexual assault reports double in 4 years to over 3,500 since 2015 1,655 complaints of serious sexual misconduct by students and staff between 2017 and 2020, but only 2% felt satisfied with the reporting and investigation process Does your institution have an “investigatory process that is demonstrably fair, independent, and free from any [...]

Rape Prosecution Process

By |2021-11-03T18:01:05+00:00November 3rd, 2021|Categories: CEO's Blog, Investigative Interviewing, Law Enforcement, Legal Services, Professional Development|Tags: , , , , , |

Rape Prosecution Process Whilst we are not directly involved in the investigation of rape to the criminal standard of proof, we are very much involved in its investigation to the civil standard (known as balance of probabilities) in discipline investigations. It is therefore crucial to understand ALL the moving parts of rape investigation case management, and maintain a 'weather-eye' on the potential for an investigation to 'go criminal'. IF you opt to go to the police and report, this is an excellent summary of the process that follows if and when your case reaches the CPS. Note the repeated reference to [...]

Another University Trained by Intersol

By |2021-10-08T17:57:28+00:00October 8th, 2021|Categories: Education|

Another University Trained by Intersol Intersol's L&D director, John Crook, and COO, Mick Confrey, delivered face to face investigation training to two more UK universities this week in support of their initiatives to deliver a safer learning environment for young people and comply with the Office for Students statement of expectations. Crucially, the the training delivered is externally accredited and regulated, and underpinned by contemporary practice, we don't 'mark our own homework' and are scrutinised annually to ensure quality and relevance. Is your training provider an accredited learning provider or do they print their own 'certificates of attendance'? Three things make [...]

Independent Investigation Services for Higher Education

By |2021-09-28T15:54:40+00:00September 28th, 2021|Categories: Education|Tags: , , , , , , , |

Independent Investigation Services for Higher Education. "Higher Education providers should have a fair, clear and accessible approach to taking action in response to reports and disclosures. This includes an investigation process that is demonstrably fair, independent, and free from reasonable perception of bias". (Office for Students statement of expectations, 2021). "Investigators MUST be appropriately trained, experienced, and trauma informed. They should be independent of parties involved and aware of the impact of biases". (Humphreys & Towl. Addressing Student Violence In Higher Education). "Investigations should be carried out by an independent investigator, trained in trauma-informed investigation techniques and in handling sexual misconduct [...]

“Cardiac Unit Nearing Collapse”. The part (not) played by fact-finding interviews.

By |2021-09-27T12:49:25+00:00September 27th, 2021|Categories: Uncategorized|

"Cardiac Unit Nearing Collapse". The part (not) played by fact-finding interviews. (Unreserved acknowledgement to The Times). Intersol are passionate about the critical part played by fact-finding meetings to inform reliable decision-making and inquiry outputs, a discipline professionally known as investigative interviewing. In statements reinforcing that message, London coroner Dr Fiona Wilcox was critical of a review into mortality rates at a leading cardiac surgery hospital, a review that has cost our NHS £millions let alone lives, careers, and reputations. As reported here by The Times, Dr Wilcox labelled the process “less than perfect”. She criticised the review team “throughout this case [...]

UK’s Biggest Miscarriage of Justice.

By |2021-04-23T13:18:41+00:00April 23rd, 2021|Categories: CEO's Blog|

UK’s Biggest Miscarriage of Justice. "A group of former sub-postmasters and sub-postmistresses have seen their names cleared at the Court of Appeal in the UK's most widespread miscarriage of justice" (BBC 23rd April 2021) Computers blamed for this debacle – IT WAS NOT COMPUTERS IT WAS PEOPLE. IN THIS CASE THE INVESTIGATORS NAIVETY AND INCOMPETENCE. IG CEO, Ian Hynes, observed: “Poor investigation costs lives, careers, and reputations”. A mantra repeated weekly by the team here at Intersol Global. This scandalous miscarriage of justice resulted from totally inept investigation and ticked every box, costing lives, ruining careers, destroying reputations. In context the [...]

Racial Harassment – why recruiting the right investigators matters

By |2021-03-08T15:18:13+00:00February 12th, 2021|Categories: Audit and Compliance, CEO's Blog, Education, Financial Services, Health, Health and Safety, Human Resources, Investigative Interviewing, Legal Services, Products and Solutions|Tags: , , , , , , |

Racial Harassment - why recruiting the right investigator's matters. At Intersol Global (investigations) we go to great lengths to recruit investigators from diverse backgrounds that are the very best at what they do. It matters because it's of paramount importance when planning and preparing for investigations and workplace investigation meetings to enable the best chance to develop rapport and empathy with others. Without those qualities, the product will be necessarily limited. It was with great pleasure therefore that we received this fabulous feedback this week, feedback that underscores the culture we're determined to foster at Intersol: “I am really thankful to [...]

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