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About andy

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So far andy has created 18 blog entries.

Investigative Interviewing – To Record Investigative Interviews or Not? Intersol Global Partner With Indico Systems.

By |2020-02-17T16:47:59+00:00July 2nd, 2019|Categories: Audit and Compliance, CEO's Blog, Investigative Interviewing, Seminars and Workshops, Training|

Having been the project business lead to successfully design and rollout the entire server based investigative interviewing recording solutions for a major Metropolitan police force, the author is delighted to announce that by aligning strategically with Indico they are enabled to provide a peerless holistic interviewing solution for clients worldwide. Intersols world class expert practitioners combine with Indico technology to provide a discreet forensic interview service at their new UK HQ. Seen below are the CEOs of both companies following a review visit to secure vital feedback following almost 5 years of use. The CEO of Intersol, Ian Hynes, is pictured [...]

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Intersol CEO Presents at Rail Health and Safety Conference. (Paying for investigation training? – Don’t just certificate – accredit!)

By |2020-02-17T16:44:27+00:00July 2nd, 2019|Categories: Investigative Interviewing, Seminars and Workshops, Training|

Ian Hynes, CEO of Intersol Global, was delighted to be invited back to the annual rail health and safety conference hosted by IOSH. Presenting a workshop on the business benefits of managing difficult health and safety conversations in the industry the most rewarding accolade was that of a health and safety director who commented that he’d “learned more about investigation and investigative interviewing in this short workshop than over 25 years in the health and safety industry”.  So what’s the difference? Simple – it’s our team that is ‘the difference that makes the difference’ .  First and foremost, every team member, including board [...]

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Terrorist Interviewing set back decades (if not centuries!) HIG to be abandoned?

By |2019-12-19T10:33:10+00:00July 2nd, 2018|Categories: Conferences, Law Enforcement, Professional Development|

Iron Maidens, Ducking Stools, and the Judas Cradle were abandoned in civilised society centuries ago, thankfully confined to Dark Museums and history but re-kindled with modern day water-boarding, only banned 10 years ago in 2006 by the US administration when it was realised that the reliability, accuracy and value of such methods was seriously flawed. Indeed in August 2016 the UN advocated the interviewing methodology developed in the UK that relies so much more on rapport building and reciprocity to achieve reliable outcomes. Even that was preceded in history by Scharff, a second world war Lutwaffe officer,  who advocated and deployed [...]

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What is Investigative Interviewing in a Workplace Setting and what are some of the Business Benefits?

By |2020-02-17T16:53:16+00:00July 2nd, 2018|Categories: Audit and Compliance, CEO's Blog, Financial Services, Investigative Interviewing, Seminars and Workshops, Training|

In their latest video Mick Confrey, COO of Intersol Global, explains about the application of this skill within the workplace and Ian Hynes, CEO gives a brief insight into just a few of the business benefits. These follow on from the Chairmans explanation of the concept of Extraordinary Case Management (ECM®) and can be seen here: https://www.youtube.com/watch?v=V8zqxLI6AIkANDt=20s https://www.youtube.com/watch?v=YVqPq_UKAO8ANDt=6s https://www.youtube.com/watch?v=FFiLvEPXMCE If you want to know more about how Intersol can help your business or just need a bit of advice please feel free to contact for a free and confidential chat. Intersol can boast a team of subject matter experts who are [...]

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Intersol Global – Investigation and Interviewing Solutions. New Year, New Offices!

By |2020-02-17T16:41:17+00:00July 2nd, 2018|Categories: Uncategorized|

2018 promises to be a significant and exciting year in the remarkable development of intersol Global. The leading supplier of investigation and interviewing training, advising, and delivery, Intersol have moved into new offices at Cheadle House, Royal Crescent, Cheadle, SK8 3FS. This move enables an array of onsite facilities and services; bespoke training rooms that cater from 5 to 50, conference and workshop facilities, accommodation, discreet interview rooms and recording facilities, everything that will support the next phase of growth by this cutting edge innovative group of professionals, a ‘one-stop shop’ for all your investigation and interviewing requirements. What elevates Intersol [...]

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Another example of poor workplace investigation

By |2019-12-19T10:26:45+00:00July 2nd, 2018|Categories: Investigative Interviewing, Seminars and Workshops, Training|

“An employment tribunal has awarded £19,500 for injury to feelings to a zero hours worker who was subjected to gender harassment. While the harassment was not of the very worst type, there were certain aggravating features which merited a high award. The claimant was particularly vulnerable due to her young age and fragile mental health. Also, the perfunctory nature of the employer’s investigation, followed by its protracted and ultimately inadequate way of dealing with the problem, magnified the effect of the harassment on the claimant. (Southern v Britannia Hotels Ltd and another ET/1800507/14.)” (Ack: Practical Law Employment) “When an employment tribunal [...]

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Intersol Train and Accredit Lawyers to Interview Investigatively

By |2019-12-19T10:25:46+00:00July 2nd, 2018|Categories: Investigative Interviewing, Products and Solutions, Professional Development|

Intersol are delighted to end the first full working week of 2018 with ground-breaking news that lawyers from Pinsent Masons have completed their training and accreditation in ‘understanding and conducting investigative interviews’ – a world first! How often are lawyers charged with the heavy responsibility of potentially life-altering investigation with little (if any) coaching or qualification in the core competencies of that role? Now there is a qualification and Intersols’ Chief Operating Officer, Mick Confrey, delivered the first of its kind to lawyers from Pinsent Masons in Manchester throughout this week. Feedback from the delegates was universally excellent, including comments such as: “An [...]

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Intersol Global save company £000’s and protect reputation – A case study.

By |2019-12-19T10:19:50+00:00July 2nd, 2018|Categories: CEO's Blog, Investigative Interviewing, Products and Solutions, Professional Development, Seminars and Workshops, Training|

Towards the end of 2017 a North West company were faced with a dilemma, suspecting a board member of serious professional misconduct, and approached a national law firm for external employment advice and support. In turn the law firm commissioned Intersol to undertake the workplace enquiries, investigation meetings, and submit an investigation report. The investigation was complex and it was vital that the process was robust yet ethical and transparent as risk to the organisation was potentially huge in terms of cost and reputation if not conducted professionally and competently. Intersol dedicated subject matter experts to the investigation, driven by their [...]

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Self Administered Interview (SAI) Tool. (SAW-IT)

By |2019-12-19T10:16:29+00:00July 2nd, 2018|Categories: Investigative Interviewing|

Based on the Cognitive Interview (CI) and proven to improve memory, help minimise its contamination, and increase recall, the Self Administered Interview (SAI) was extensively researched by class-leading forensic psychologists and field tested and rolled out by Intersol practitioners. Known more commonly as the ‘SAW-IT’ in the workplace health and safety environment, it is particularly useful when classifying and prioritising witnesses when interview/investigation resources are limited or time-bound. The following video captures its application, benefit, and added value in the workplace and if you’d like to know more please contact info@dev.intersolglobal.com The tool works equally well in all languages, is now [...]

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