Investigative Interviewing – To Record Investigative Interviews or Not? Intersol Global Partner With Indico Systems.

Having been the project business lead to successfully design and rollout the entire server based investigative interviewing recording solutions for a major Metropolitan police force, the author is delighted to announce that by aligning strategically with Indico they are enabled to provide a peerless holistic interviewing solution for clients worldwide. Intersols world class expert practitioners combine with Indico technology to provide a discreet forensic interview service at their new UK HQ. Seen below are the CEOs of both companies following a review visit to secure vital feedback following almost 5 years of use. The CEO of Intersol, Ian Hynes, is pictured ‘interviewing’ his opposite number from Indico, Stig Knutsen, in a state of the art suspect interview facility – note the contrast with those portrayed and sensationalised in the media!


The author was recently on the ‘other side’ of an investigative interview, reinvigorating the essential qualities and benefits of accurately recording fact-finding interviews, particularly when they are used to inform high stakes decisions, and accuracy, detail, and reliability are paramount.

The link to the paper written by this author can be found here and is essential reading if you have any involvement in investigation, interviewing, or business decision-making that relies on reliable facts: Recording Interviews – Final

If you’d like to know more or are interested in training or advising of the highest possible standard please drop us a line at for a free and confidential consultation


Intersol Train and Accredit Lawyers to Interview Investigatively

Intersol are delighted to end the first full working week of 2018 with ground-breaking news that lawyers from Pinsent Masons have completed their training and accreditation in ‘understanding and conducting investigative interviews’ – a world first!

How often are lawyers charged with the heavy responsibility of potentially life-altering investigation with little (if any) coaching or qualification in the core competencies of that role? Now there is a qualification and Intersols’ Chief Operating Officer, Mick Confrey, delivered the first of its kind to lawyers from Pinsent Masons in Manchester throughout this week.

Feedback from the delegates was universally excellent, including comments such as:

“An excellent course. Mick Confrey is the best interview trainer and interviewer I have seen in 20 years as a qualified solicitor.”


“Phenomenal course. Thoroughly enjoyed it. Mick is a brilliant teacher and I’ve learned an enormous amount. Worth every penny!”

More feedback here:

There is no doubt whatsoever that having secured these skills and the qualification Pinsent Masons will position themselves in an even better position to provide the exceptional expertise and value to clients for which they are famed, their bold and innovative approach together with a willingness to embrace change contributing significantly to their core values.

It has been a delight and privilege to work for and alongside such an enterprising and energetic entity.


If you or your company are investing in training and would like to be at the vanguard of developing and accrediting staff to manage difficult workplace conversations please contact us at

If you’re paying for training do it knowing that it’s accredited, regulated, and delivered by relevant and current subject matter experts.


Another example of poor workplace investigation

“An employment tribunal has awarded £19,500 for injury to feelings to a zero hours worker who was subjected to gender harassment. While the harassment was not of the very worst type, there were certain aggravating features which merited a high award. The claimant was particularly vulnerable due to her young age and fragile mental health. Also, the perfunctory nature of the employer’s investigation, followed by its protracted and ultimately inadequate way of dealing with the problem, magnified the effect of the harassment on the claimant. (Southern v Britannia Hotels Ltd and another ET/1800507/14.)” (Ack: Practical Law Employment)

“When an employment tribunal makes an award for injury to feelings, it takes a number of factors into account, including the vulnerability of the claimant and the manner in which the respondent dealt with any grievance brought


  • Compelling case of sexual assault on the face of it let alone harrassment?
  • Interviewed for 10 minutes!
  • Vulnerable and fragile mental health

Let us help you professionalise your processes and save you money and your reputation.


Intersol Global – Investigation and Interviewing Solutions. New Year, New Offices!

2018 promises to be a significant and exciting year in the remarkable development of intersol Global.

The leading supplier of investigation and interviewing training, advising, and delivery, Intersol have moved into new offices at Cheadle House, Royal Crescent, Cheadle, SK8 3FS. This move enables an array of onsite facilities and services; bespoke training rooms that cater from 5 to 50, conference and workshop facilities, accommodation, discreet interview rooms and recording facilities, everything that will support the next phase of growth by this cutting edge innovative group of professionals, a ‘one-stop shop’ for all your investigation and interviewing requirements.

What elevates Intersol from the competition is their relevancy, applicability, and currency; subject matter expertise that enables a joined-up approach to investigation case management, emphasising managing productive conversations at every stage of the process.

If you or your organisation make business decisions that rely on facts, accuracy, and detail feel free to contact us to understand how we add value.

Wishing all our clients, associates and fellow professionals a happy and productive New Year, may it bring happiness, prosperity, and most of all good health!

What is Investigative Interviewing in a Workplace Setting and what are some of the Business Benefits?

In their latest video Mick Confrey, COO of Intersol Global, explains about the application of this skill within the workplace and Ian Hynes, CEO gives a brief insight into just a few of the business benefits. These follow on from the Chairmans explanation of the concept of Extraordinary Case Management (ECM®) and can be seen here:

If you want to know more about how Intersol can help your business or just need a bit of advice please feel free to contact for a free and confidential chat. Intersol can boast a team of subject matter experts who are current, relevant, and competent.

Combine Intersol with ECM® for ‘the difference that makes the difference’

Terrorist Interviewing set back decades (if not centuries!) HIG to be abandoned?

Iron Maidens, Ducking Stools, and the Judas Cradle were abandoned in civilised society centuries ago, thankfully confined to Dark Museums and history but re-kindled with modern day water-boarding, only banned 10 years ago in 2006 by the US administration when it was realised that the reliability, accuracy and value of such methods was seriously flawed.

Indeed in August 2016 the UN advocated the interviewing methodology developed in the UK that relies so much more on rapport building and reciprocity to achieve reliable outcomes. Even that was preceded in history by Scharff, a second world war Lutwaffe officer,  who advocated and deployed non violent rapport based interrogation of US prisoners of war to great effect.

The US administration (Obama) created the High-Interest Detainee Interrogation Group (HIG) a little under a decade ago in recognition of the folly of torture, bringing together a range of security agencies combining to put into practice contemporary forensic psychology interviewing research. If the report in Politico and the comments by key personnel in social media and their actions are to be believed then it would seem that the HIG is ‘withering on the vine’, a significant setback to research and practice.

Diplomatically avoiding comment on specific interviewing ‘models’ in the US, suffice to say that any combination of the words ‘torture’, ‘interrogation’, ‘confession’ should raise the ‘red flag’ of caution as to the reliability of the output from an investigative interview- not automatically debarring it but certainly meriting close scrutiny. Align this with a resistance to (at least) audio record interviews and you can be sure that its a toxic mix.

The team at Intersol were pivotal in developing and applying the PEACE ‘framework’ of interviewing first introduced in the UK in 1992 and continue to refine and practice it today. Similarly the introduction of audio and visually recording interviews of BOTH suspects and witnesses, tools and methodology that not only minimises the chance of miscarriages of justice but maximises the value and reliability of interview output.

The author encourages any reader ‘raising an eyebrow’ at the mention of miscarriages of justice to reflect that miscarriages cut both ways, that for every miscarriage the real murderer, rapist, or terrorist remains at liberty to wreak more havoc.

Full article courtesy of can be read here:



Intersol Academy investigation training awarded ‘Direct Claims Status’ (DCS) by Skillsfirst.

Intersol Academy recently delivered the worlds first vocational qualification to conduct investigation  interviews in the workplace to Virgin Rail managers and were thrilled to receive rave reviews.
It (the qualification) will be delivered to clients from another industry in the coming weeks and will mark another significant global breakthrough – watch this space!
At Intersol we do investigation and interview training, advising, and delivery of the highest quality and relevance to todays industries, that’s the difference that makes the difference!

If you want a meaningful qualification with relevancy to your business give us a call or drop us a line, we’d be delighted to assist.

Best wishes.

Intersols CEO had the pleasure some years ago to work briefly with Adele Gladman, Director of Safeguarding Children Training and Cosultancy, on a training project addressing, somewhat prophetically, the emerging threat of abuse of power by those in positions of control to enable sexual offending.

Adele has gone on to develop her safeguarding consultancy and has asked for support to promote their event:

Making Justice Work for Victims of Child Sexual Abuse and Exploitation, a unique 1 day conference which gives those attending the chance to see the criminal justice system like you have never seen it before. This is an event which is relevant for all those services supporting vulnerable child witnesses and historical victims, as well as those working within the criminal justice system. We are thrilled to have the support of the Chief Constable of West Yorkshire who will be opening the event as well as a range of high profile speakers- survivors and their family members, senior representatives from central government, survivors, highly experienced practitioners, and academia sharing their practical experience and the latest research. In sharing innovative work across the UK, this conference offers true value for money, enabling participants to gain unique insights from a range of perspectives to take back into practice.

Full details and bookings to attend can be made via this link:



Intersol attend CIPD 2017 Annual Conference

And what a fruitful day it was!

Having successfully launched their vocational accredited qualification for business managers to conduct workplace investigations it was particularly rewarding to engage with so many HR professionals at the CIPD Manchester conference today, particularly as the city is the spiritual home to so many Intersol partners!

It was clear that there was an appetite for quality and competent investigation amongst many HR professionals – so topical when never a day slips by without yet another workplace conduct investigation debacle. Indeed so many professionals we met today observed just how often it was adjudged that a tribunal outcome was correct whilst the processes employed were fundamentally flawed – leading to financial penalties accordingly.

The author is well placed to observe the need for professionalisation of the way HR conduct investigations having very recently sat across the table from a senior manager and their HR manager as a ‘friend’ during the ‘investigative interview’ of an employee, witnessing first hand the many areas for improvement. Robust deconstruction of the HR ‘case’ secured the (now ex) employee a £15k uplift in personal settlement, whilst in another case Intersols’ robustly ethical support of the HR function and company lawyer to investigate and manage a case ‘extraordinarily’ enabled a net business cost settlement saving approaching £50,000!

Intersol look forward to progressing many of the promising contacts made today and wish every success to the CIPD hosts, exhibitors, and delegates.

Thanks for a great conference and all the networking opportunities it presents.

If you (or anybody you know) would be interested in how to save your business tens of thousands of pounds please don’t hesitate to contact us at