News

Intersol attend CIPD 2017 Annual Conference

And what a fruitful day it was!

Having successfully launched their vocational accredited qualification for business managers to conduct workplace investigations it was particularly rewarding to engage with so many HR professionals at the CIPD Manchester conference today, particularly as the city is the spiritual home to so many Intersol partners!

It was clear that there was an appetite for quality and competent investigation amongst many HR professionals – so topical when never a day slips by without yet another workplace conduct investigation debacle. Indeed so many professionals we met today observed just how often it was adjudged that a tribunal outcome was correct whilst the processes employed were fundamentally flawed – leading to financial penalties accordingly.

The author is well placed to observe the need for professionalisation of the way HR conduct investigations having very recently sat across the table from a senior manager and their HR manager as a ‘friend’ during the ‘investigative interview’ of an employee, witnessing first hand the many areas for improvement. Robust deconstruction of the HR ‘case’ secured the (now ex) employee a £15k uplift in personal settlement, whilst in another case Intersols’ robustly ethical support of the HR function and company lawyer to investigate and manage a case ‘extraordinarily’ enabled a net business cost settlement saving approaching £50,000!

Intersol look forward to progressing many of the promising contacts made today and wish every success to the CIPD hosts, exhibitors, and delegates.

Thanks for a great conference and all the networking opportunities it presents.

If you (or anybody you know) would be interested in how to save your business tens of thousands of pounds please don’t hesitate to contact us at info@intersolglobal.com

 

 

Manage those difficult conversations!

Do you conduct workplace meetings or any ‘conversation’ to elicit accurate and reliable detail and facts?

Do you want your decisions and outcomes to be based on solid foundations?

Do you want to save money, stop wasting time, and boost reputation and confidence?

Yes?

Conversation Management is your answer – contact us at info@intersolglobal.com to understand how we can do all this, and more, WITH you, not by lecturing AT you!

Thought for a Friday! Investigations and Interviewing.

During a week when not a day has passed without reference to a workplace investigation, abuse of power, sexual assaults, reputations in tatters, lives ruined, and constant repetition of the hollow phrase: “We are commissioning an independent investigation”, have you reflected on the competence and qualifications of those charged with such onerous responsibility to actually conduct investigations and investigative interviews of those witnesses to, and suspects of, workplace misconduct?

Workplace investigations are life altering, career threatening and high risk, yet are often allocated randomly to a middle manager based entirely on status within the company, irrelevant that they have had no training or competence in the skill. Similarly lawyers whose key role is to advise clients on the implications and outcomes of investigations, NOT to conduct them. It is a brave and honest lawyer who accepts the limitations of their investigative skills.

Equally a variety of entities in the private sector are offering training on how to conduct those investigations and interviews. have you ever reflected on their competence to do so? When did they last actually investigate or conduct an interview? When were they or their training last independently reviewed and evaluated?

Precisely the reason Intersol Global have invested in becoming a regulated and accredited training centre, able to deliver accredited training NOT just certificates of attendance.

Intersol uniquely combine training, advising, and delivering investigations and interviewing  as the ‘DNA’ of Extraordinary Case Management (ECM©). (See https://www.youtube.com/watch?v=V8zqxLI6AIk&t=8s)

Have a lovely relaxing weekend!

Groundbreaking Development for Investigation!

In a context of (well-founded) increasing negative criticism of investigation quality Intersol are particularly pleased to announce that today sees the rollout of an innovative programme to equip managers at Virgin Trains with the skills and competencies to conduct workplace investigations so that risk is identified, money saved, and reputation enhanced.

Intersol Global have teamed up with Virgin and Skillsfirst to design and deliver the first vocationally accredited investigative interviewing qualification in the world relevant to their roles. In keeping with the class-leading ethos of Virgin Intersol deliver non-technical skills that will enable and empower staff to conduct ‘Extraordinary Conversation Management’ that contributes significantly to all stages of ‘Extraordinary Case Management’ (ECM®).

This level 3 regulated qualification benchmarks competencies and should be the minimum standard expected of ANY person with the heavy responsibility to undertake investigations that can be life-altering or even life-threatening in extreme cases. It will become the commissioning standard for any entity that values quality, effectiveness, and competency.

Decision-makers in any industry rely on facts, detail, and accuracy and Intersols model of managing those difficult workplace meetings and conversations secures exactly that!

Why are we different?

Combining training, advising, and operations, we create the very DNA of ECM® by remaining current, relevant, and proportionate.

We align with the very best in class, and our world leading experts are ‘doers’ not just ‘talkers’!

If you’ve got an investigative difficulty or challenge and you value reputation please feel free to contact for a discreet and confidential discussion.

Best wishes,

Ian Hynes, CEO.

 

 

 

“FA need to ask many questions and have missed the detail” (Widespread media observations about the latest rumpus brewing within the Football Association).

BUT! The detail will be missed if the wrong questions are asked. It’s NOT about the number of questions asked but the tactical use of relevant and appropriate questions within the workplace investigation. They are central to managing cases ‘extraordinarily’, precisely what Intersol are world class experts at and can support HR managers with.

SO…..

Do you take part in fact-finding workplace meetings or enquiries?

Have you ever been asked to conduct a workplace investigation or manage a case?

Have you ever had to make critical business decisions based on accuracy, fact, and detail?

Yes to any or all of the above? Read on!

Intersol are world-leading experts in investigation and interviewing, working with any entity that relies on accuracy, detail, and facts to inform critical decision-making and manage cases ‘extraordinarily’.

Commissioned globally within Financial Services, GRC, Audit, Corporate Law, Regulators, and HR, we work with our partners to combine subject matter expertise, psychology, and non-technical skills; weaving together the three strands of training, strategy, and tactics to deliver:

  • Added value and quality business outcomes
  • Risk and reputation management
  • Reduced costs and increased efficiencies
  • Brand protection
  • Improved staff confidence, and
  • Extraordinary Case Management (ECM®)

Developing practitioners who think and act proactively, preventing, rather than reacting to, the unwanted and catastrophic.

Intersol Global, the chosen partner and provider of evidence based investigation and interview solutions to any entity that values Extraordinary Case Management (ECM®) – The Mark of Investigation Quality.

More detail about the Intersol proposal can be found here: Intersol Proposal and a media release about Intersols support of HR here: HR Press Release

Contact us for an informal and discreet discussion about how we can help protect your reputation and manage risks.

 

 

On Friday 15 September the Attorney General published a Call for Evidence regarding the impact of social media on the administration of justice which will run for a 12 week period.

The Call for Evidence will consider the impact of social media on the administration of justice.  Following the case of R v F, D ex parte British Broadcasting Corporation and eight other media organisations [2016] EWCA Crim 12 in which the jury had to be discharged due to the number of adverse comments on social media, Sir Brian Leveson asked that the Attorney General, in his role as guardian of the public interest, analyse the impact of social media commentary on court proceedings in order to inform an assessment of whether any further measures are required.  The Attorney considers that a Call for Evidence, seeking views from across the criminal justice landscape, will best assess the risks arising from social media to the fairness of criminal trials, the right to anonymity of victims and the integrity of judicial orders in criminal proceedings.

The Call is directed primarily at the judiciary, criminal law practitioners, and victim groups.

Link to the paper here: AG Call_for_Evidence__Final_

UK Regulator, FCA, Rejects Experienced Compliance Officer Over Competency Concerns

The Financial Conduct Authority refused to approve a compliance officer for an online trader despite almost 20 years of prior experience.

Rupert Nathan worked for Goldenway Global Investments. The firm’s main business is selling foreign exchange and commodity products to retail clients.

He applied to the FCA for approval to perform compliance oversight and money laundering reporting officer roles.

In a final notice dated August 21, the FCA said:

Mr Nathan failed to demonstrate a detailed knowledge and understanding of the implications of the Firm’s operating model, the money laundering and financial crime risks faced by the Firm and the processes that need to be put in place at the Firm satisfactorily to address those risks. Specifically, it was Mr Nathan’s failure to satisfy the Authority that he could proactively identify and manage the relevant risks in performing the Refused Controlled Functions which caused the Authority to have concerns about Mr Nathan’s competence and capability to perform the Refused Controlled Functions.

The FCA also said Nathan didn’t convey “an adequate understanding of the difficulties in assessing the appropriateness of transactions for customers inherent in the Firm’s business model . . . ”

The full report courtesy of the FCPA blog can be viewed here: http://www.fcpablog.com/blog/2017/8/25/uk-regulator-rejects-experienced-compliance-officer-for-comp.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+fcpablog%2FsLbh+%28The+FCPA+Blog%29

Do you participate in fact-finding workplace meetings?

Have you ever been asked to conduct a workplace investigation?

Have you ever had to make a business decision based on fact and detail?

Intersol Global are the world-leading experts in investigation and interviewing, working in partnership with any entity that relies on accuracy, detail, and facts to best inform critical decision-making.

Commissioned globally within financial services, audit, HR, legal sector, and regulators, we combine subject matter expertise, psychology, and non-technical skills to enable the:

  • addition of value and quality outcomes
  • mitigation of risk and enhancement of reputation
  • reduction in costs
  • improvement of staff confidence
  • total engagement of stakeholders

Developing practitioners who think and act proactively: preventing, rather than reacting to, the unwanted and potentially catastrophic.

By professionalising your today Intersol Global will become the chosen partner and provider of Extraordinary Case Management (ECM®) to protect your tomorrow. ECM® will become The Mark of Investigation Quality.

Should You Record Internal Investigation Interviews?

This article is prompted by a piece published by JD Supra and written by Michael Volkov, a former federal prosecutor, but also as I exit a workplace meeting at which a core dispute is what was said at a previous significant (life altering) meeting and reliant on a variety of note-taking methods and interpretations of recollections!

We will link to the article shortly but not before nailing ‘colours to the mast’ and responding “YES”, they should be interviewed as an accurate note-taking process.

That said, much easier to answer ‘yes’ than to subsequently manage the process although there are management strategies and tactics that can be deployed.

But first let me make the vulnerabilities of NOT recording clear.

Memory is vulnerable, it has limitations and frailties. With rare exceptions after circa 30 seconds of conversation (often less), working memory starts to become forensically corrupted and riddled with unreliability. There are undoubtedly occasions when inaccurate note-taking and memory limitations are fairly innocuous and insignificant but what about when a career, livelihood, reputation, or liberty (lives?) are at stake?

The article continues to list some ‘pros and cons’ of recording or not, one ‘con’ being illustrated in the following passage:

“Second, a company’s decision to record its internal investigation interviews eliminates a potential strategic benefit. When conducting an interview, an investigator may rely on intuitive judgments of credibility based on a witness’ mannerisms, body language and quirks. An investigator may exercise his or her professional judgment based on years of interviewing witnesses either as a law enforcement officer and/or corporate investigator to make important credibility judgments. The investigator’s credibility judgment will be set forth in an investigative memo recounting the interview and the basis for the investigator’s credibility conclusion”.

The observation and commentary continues:

“By recording witness interviews, the company opens itself to defense challenges against such credibility determinations. As a result, the company may not be able to rely on credibility determinations, some of which may be critical to resolving conflicting evidence”. 

Now this is a worry! Suggested reliance on ‘credibility determinations’ to inform decision makers and make life-changing decisions?

The only true way to resolve conflicting evidence is to examine it; to internally and externally evaluate it, NOT to rely on biases and flawed science when an individuals future is at stake.

Why the passion? being in the room with a rather naive corporate lawyer who expressed a view that if a workplace interview was recorded the account couldn’t be ‘manipulated’!

In conclusion – the only accurate note-taking is audio and or video recording and there are ways of tactically managing the process.

If detail, accuracy and facts are important to you or your company and its reputation, and you want to understand more please contact our experts at info@intersolglobal.com

Link and acknowledgements to full article here http://www.jdsupra.com/legalnews/should-you-record-internal-19924/

 

 

Do you participate in fact-finding workplace meetings?

Have you ever been asked to conduct a workplace investigation?

Have you ever had to make a business decision based on fact and detail?

Intersol Global are the world-leading experts in investigation and interviewing, working in partnership with any entity that relies on accuracy, detail, and facts to best inform critical decision-making.

Commissioned globally within financial services, audit, HR, legal sector, and regulators, we combine subject matter expertise, psychology, and non-technical skills to enable the:

  • addition of value and quality outcomes
  • mitigation of risk and enhancement of reputation
  • reduction in costs
  • improvement of staff confidence
  • total engagement of stakeholders

Developing practitioners who think and act proactively: preventing, rather than reacting to, the unwanted and the potentially catastrophic.

By professionalising your today Intersol Global will become the chosen partner and provider of Extraordinary Case Management (ECM®) to protect your tomorrow.

ECM® will become The Mark of Investigation Quality.

If you want to understand more how our team of award winning experts can add value to your business just call or email info@intersolglobal.com