Workplace Inquiries, Health, Education & Sport
Five key imperatives for training combined for a national rail operator to secure the continuing services of Intersol to provide investigation and investigative interviewing skills training.

Those imperatives were to :

  • First Key

    Equip staff with skills to react to complaints and conduct issues in the workplace in the face of increasing regulatory scrutiny.
  • Second Key

    Equip managers with the skillset and competence to undertake professional and open-minded workplace investigations and inquiries.
  • Third Key

    Manage difficult interviews (meetings) to accurately and reliably determine detail and facts to better identify good and poor practice.
  • Fourth Key

    Protect, preserve and enhance reputation, whilst maintaining the engagement of stakeholders.
  • Fifth Key

    Implement consistent methodology and standards of professional practice.
The Solution

The rail operator was seeking non technical training designed specifically for managers who might need to
undertake workplace investigations and interviews, recognising that investigation and interview skills
had been underinvested in.Intersol were chosen because of their:

Global reputation and impeccable record of success as ethical high-stakes investigators

depth, breadth and current knowledge of allthe working parts of an investigation and their contribution to ECM

Record of successful investigation reviews and implementation of strategic and tactical improvement

accreditaion as a Skillsfirst awards recognised center

training and support that is practical, case relevant, and founded on the principles of ECM

Intersol customised 2 and 4-day Effective Workplace Investigations
Level 3 Certificate in Investigative Interviewing (RQF)
Level 3 Award in Dealing with Difficult Conversations (RQF)
The Results
In addition to delivering the 5 key requirements above, additional business outcomes included:

Improved staff competence and confidence

Improved performance and savings (one delegate reported using the techniques and tools taught mid-training, saving several hours of his and his teams time)

The embedding of this training strategically within a broader internal management development programme