Understanding that a “case” is any business requirement, issue, project, transaction, or service; a ‘problem’ that is opened and closed, initiated and resolved over a period of time having achieved satisfactory outcome or resolution for the business; and that case progression will likely involve a series of processes, simple to complex, some common to all, and involve multiple persons inside and outside the organisation with varying relationships to each other, as well as documents, messages, and digital data, what makes case management ‘Extraordinary’?
‘Ordinary’ might include case management that is either unacceptable or meets minimum requirements that are ‘acceptable’.
Unacceptable, sub-standard case management, falls below the basic professional standards of an organisation with all the risk associated to it’s brand, reputation, and balance sheet, worse still the potential for life threatening outcomes for stakeholders. Perception of such case management will inevitably be that it is of extremely poor quality and would not stand regulatory scrutiny.
Acceptable, standard case management, frequently just meets the bare minimum professional standards demanded, the ‘tick and flick’ ‘that’ll do’ standard. Fulfilment of the basic professional standards leaves no room for mistake or error and might barely meet regulatory requirements. Slippage into the ‘unacceptable’ category is an ever-present risk.
Extraordinary Case Management (ECM®) is recognised as “outstanding”, exceptional, unexpected, and surpassing expectations. ECM® complements ‘extraordinary’ brands and reputations with commensurately exceptional processes that will deliver the very best to secure and protect that reputation and manage risk by enabling your decision-makers to act on the very best information available to them as a result of open-minded, non-judgmental, detailed, objective, and accurate workplace meetings (investigative interviews).
Intersol don’t do ordinary, we are proudly exceptional and extraordinary in all we do, reputation is hard earned, paramount to us, and not to be abandoned at any price!